iBasis, Inc., Lexington, MA

Network Systems Administrator May 2016-Present

Responsible for VMware VCenter Versions 5.5 and 6.0ESXi and VMware View

Create and configure virtual machines: Windows Server 2008-2012 r2, Linux RHEL, SuSe, Ubuntu, CentOS

Cisco UC phone system support and troubleshooting, including new call routes, hunt groups, phone templates

SCCM WSUS network enterprise configuration and management

Responsible for 158 Windows servers, 38 VMware ESX servers and VMware View (over 400 virtual desktops)

Supporting and administering 38 ESX servers supporting 150 virtual servers and 400 desktops

Reduced data center server rack space from 12 racks to 4 with Blades and Virtualization.

Exchange 2010 Administrator for a 600 user community with 180,000 messages per month and Established Exchange site failover capabilities leveraging DAG’s and redundant CAS architecture

Power shell scripting to provide automation and process consistency

Solarwinds System monitoring and tracking

Dell Foglight 8 configuration and install for system monitoring and alerts

Active Directory, DNS,DHCP scope creation, administration

The Mentor Network, Inc., Boston, MA

Network Engineer April 2012 – May 2016

Management of physical and virtual Microsoft Exchange servers in a VMWare Environment and Cisco Environment, including coordinating scheduled server application patching and updates after business hours

Responsible for critical business systems and company email functionality and flow

VMWare Workstation Virtual machine maintenance and troubleshooting

Support and Engineering for Microsoft Exchange 2003/2007/2010 Server for domain and remote users including connectivity and mail flow.

Migrate from Microsoft Exchange 2003 to 2010 including performing PowerShell commands and ground up rebuilds

Onsite hands on Navisite server upgrades and troubleshooting, full access Engineer for National Mentor Holdings at Navisite

Powershell scripting and execution for account termination, Distribution List creation, Security Groups

Develop and delivered training processes for Service Center with live presentations, and recorded training for new hire review and training process.

Solarwinds Monitoring for Enterprise Server health checks and alerts, and responding to alerts appropriately

ZL Email/data and email archiving for user data recovery and restoration

Managed Legal Holds messaging archiving

Scheduling back-ups with Symantec NetBackup PureDisk

Administration of mailbox restores and sharing of over 10,000 Outlook mailboxes

Presidio Networked Solutions, Inc., Woburn, MA

Infrastructure Engineer Sept 2010 – April 2012

Daily maintenance of both physical and Virtual Exchange servers in a VMWare Environment, including coordinating scheduled server, application patching and updates.

Manage daily operations and maintenance of internal data center, including, Exchange Server, EMC Clariion SAN, Riverbed Steelhead WAN accelerator, VPN Server, BES Server, Iron Mountain tape backup, routing and switching updates.

Account creating, administrative support, creating of Extension Mobility profiles, IP Communicator Cisco soft phones, building Cisco 7940/2, 7960, EX20/90 via Cisco Unified CM administration system Version 6.1.5.1000-10.

Troubleshoot and resolution support of over 250 laptops and users in house and remote, including remote administration via Webex and LogMeIn. Laptop models including HP 2530/40, 8440W, Lenovo X1, W520.

Symantec Vault administration and configuration for remote mail access and backup source.

Administration of Cisco Unity 5.01 voicemail accounts, including call forwarding, multiple extension for singular devices

Ticket assignment and distribution using Altris ticketing system, experience with BMC Remedy.

Implement and distribute Symantec Endpoint Encryption (SEE) on all desktops for Massachusetts encryption compliance.

Technical liaison Point for all vendors, including EMC, Smithcurl ExcelLAN, Cisco.

Sybase, Inc., Concord, MA

Sr. Network Engineer – Architect II July 2005-October 2009

Day to day operation and support of 22 Windows 2003/2008 Server IBM Bladecenter HS2x series and Dell PowerEdge R200/210/2650/2680 PowerEdge Blade rack mount servers.

Linux Redhat Server 5.x installation, configuration, updating/patching.

Offsite disaster recovery plan, including virtual server backup in Boulder, CO. Sybase Inc. office.

Worldwide Sybase classroom support and coordination with Europe, Asia Pacific and South America for the design and implementation of Syberlearning Live Sybase training in virtual classroom environment.

Collaborate with Interwise / IBM to provide a custom virtual online live Windows based training environment for specific business needs.

Develop, test and implement online training for internal Sybase software developers and our external Customer Service and Support (CS&S) employees in Pune, India.

Install and support of Dell PowerEdge VMWare 5.2/ESX Virtual Center/Citrix Metaframe desktop for student lab usage.

Support of 22 Windows XP/Vista physical classrooms and online live classroom training network.

Continued responsibilities from the Network Engineer position below.

Sybase, Inc., Concord, MA

Network Engineer – Architect I May 2001 - October 2005

Install and configure Sybase software products including PowerBuilder, Pocket PowerBuilder PowerDesigner, ASE, ASA, iAnywhere, and IQ for integration.

Administer Symantec Ghost 8/9 Console management and cloning for Windows based remote classroom desktop rebuilding.

Key technical lead for Sybase TechWave, user conference held in various North American locations annually to provide customers with pre-conference live classroom demonstrations and trainings on latest software releases.

John Hancock Funds, Inc., Charlestown, MA

Senior PC / LAN Technician February 1999 – May 2001

Desktop support of Charlestown location with over 400 users

Y2K board member for preparedness and support

Tape backup management and off site coordinator

Profile

Innovative, technical problem solver to the business. Thrives in a team environment to promote collaboration and excellent client service.

VMWare 5.5 to 6.0 upgrade in remote NYC data center, COLO move from NYC to Dallas of over 150 virtual servers, both Linux and Windows, and 400 VDI’s

Certifications

Microsoft MCSE

A+ Certified Technician

Cisco Telepresence

Dell – ACT Program, ASE

Program, Compaq Corporation

IBM Business Partner

Hewlett Packard Technician

Education

Boston University

MCSE Certificate Training and Windows Server Enterprise

PC Service and Support Internet Based Training – Master Certificate

Cisco

Skyline Training Certificate: Cisco Unity Connection Administration v11.0

Skyline Training Certificate: Cisco Communications Manager Administration v11.0

Global Knowledge

Interconnecting Cisco Networking Devices (ICND I)

Interconnecting Cisco Networking Devices (ICND II)

Building Scalable Cisco Internetworks V.2 (BSCI)

CCNA Boot Camp

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