Customer Service Administrative Assistant
Resume:
MICHELLE M. WEBB
**** ******* ***, ***** ********, Georgia 30088 Phone: 470-***-**** ***************@*****.***
Objective
Seeking a position within a professional environment that will utilize specialized Administrative experience and allow for career advancement opportunities based upon performance
Education
Graduate of the University of Phoenix with a Bachelor’s of Science Degree in Health Administration-Atlanta, Georgia
Currently Attending Strayer University pursuing a Master’s Degree in Business Management Awards & Recognitions
“Certificate of Excellence Awards”- Emory Healthcare 7G Transplant Unit
“Exemplary Customer Service Award” - AT&T Broadband
“Quality Assurance Award” - MCI World Com Wireless
Patient Care Volunteer at Children’s Healthcare of Atlanta
Qualifications
o Excellent research and analytical skills
o Revenue generation
o Conflict resolution skills
o Excellent time management and organizational skills for multiple task projects
o Proficient in Microsoft Word, Outlook, Excel, QuickBooks, SAP, and PowerPoint Applications
o Proficient in Emory University Hospital Internal Electronic Medical Record Applications
o Type 40-45 wpm no errors
o Data Entry alpha & numeric 8,000+ ksph no errors
o Maintenance of Multi Line switchboards with 90+ incoming calls daily
Career Experience and History
2011-Present Emory University Hospital Atlanta, Georgia
Unit Secretary Liver/Kidney Transplant Unit
o Provides administrative support to patient care units including visitor and telephone reception
o Maintains departmental supplies, transcribes physician orders, maintains patient charts, records data
o Responds to patient requests via patient intercom system, relays information to appropriate staff
for immediate attention
o Follows physician orders, to arrange for patient medical tests, treatments, special dietary needs
o Enters and retrieved physician orders, patient charges and supply orders
o Performs related responsibilities as required
o Maintains a high level of performance while working within the core dimensions of
communication, teamwork, initiative, adaptability, customer loyalty/satisfaction, problem-solving, planning /organization, and applied learning
2007 - 2009 Zep Inc Marietta, Georgia
Sales Support Specialist
o Participated in SAP implementation
o Developed strong computer skills and proficiency in Microsoft Office Suite
o Completed accurate and timely resolution of customer complaints
o Experienced in Supply Chain fulfillment and Order Management
o Set up new customer accounts
o Maintained extensive phone contact with internal and external customers
2003 - 2006 Westminster Ceramics Stone Mountain, Georgia
Administrative Assistant
o Answered/screened incoming telephone calls for managers
o Greeted internal and external customers in a courteous and professional manner
o Acted as backup support for the Management Assistant as required
o Provided administrative and clerical support for the Regional Sales Manager & Supervisor
o Prepared reports, correspondence, presentations and spreadsheets
o Collated monthly data and prepared forecast accuracy reports
o Planned and co-coordinated local/regional meetings, arranged conference calls
*Annual Salary Requirements Negotiable*
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