Engineer Manager

John Ruth

Dallas, Texas

Email: **********@*****.***

Phone: 214-***-****

Work Experience:

*/** – 9/17: Convergys Inc, Richardson, TX

Position: Microsoft Premier SCCM-Intune Engineer

Provided Premier Level 3 Support to Microsoft Premier Enterprise customers.

Installed, Configured, troubleshooted customer problems until issue was resolved.

Gathered customer logs, network traces, screenshots, and other info that was related to the customer issue.

Reviewed customer data, researched customer issue, tested customer issue in the lab, researched customer issue, and provided solution to customer issue.

Solutions supported – MDM – Mobile Device Management for Mobile Phones – Apple IOS/PC MAC’s, Android, Windows Phones/Windows PC Management, O365 Exchange Prem/Online, Active Directory, DNS, Vmware, Hyper-V, Windows Servers OS (2003,2008,and 2012), and Windows Client OS (Windows 7, 8, 8.1 and 10)

Installed, configured, and deployed policies/compliances to phone applications in order to protect corporate data and security.

Microsoft Cloud Platform – Azure Virtual Machines, Azure Active Directory, SCOM – OM Operation Manager, O365 PREM/Online

Network Protocols – DHCP, DNS, SIP, Routing protocols and many more

Position: Microsoft Premier SCOM Engineer

Provided Premier Level 3 support to Microsoft Premier Enterprise customers.

Installed, Configured, troubleshooted customer problems until issue was resolved.

Gathered customer logs, network traces, screenshots, and other info that was related to the customer issue.

Reviewed customer data, researched customer issue, tested customer issue in the lab, researched customer issue, and provided solution to customer issue.

Troubleshoot all aspects of SCOM effectively and understood the product configuration, flow and logging in detail

Knowledge of System Center Operations Manager

SQL Database concepts and familiarity with TSQL queries like Select Update statements and Relational Database Management system concepts.

Windows Server Operating System knowledge “Core terminologies”

Worked with VBScript, SNMP, batch scripting, PowerShell and Transact-SQL development.

Strong working knowledge of Windows server Operating System, clustering, SQL, VMI and IIS.

Strong working knowledge SCOM 2005, 2008, 2012, 2012 R2, & 2014

Working knowledge in WMI and WQL queries

Active Directory and networking concepts such as TCP/IP and other networking and communication protocols and services: DNS, SNMP, SMTP, HTTP

Knowledge of design, implementation, maintenance, and operation of all aspects of SCOM’s

oRoot & Peer Management servers.

oAudit collection Service.

oSCOM Agent deployment.

oSCOM Config Generation.

oGateway and Agent cert based communications.

oOperations Manager DB and Operations Manager DW data retention and grooming.

oSCOM Reports.

Microsoft Management packs, Windows operating System, Exchange 2010 and 2013, SQL All versions and Share Point and SCCM MPs.

General knowledge in SCOM PowerShell, XML, Sysinternal Tools, SCOM ACS, Management pack review in XML, Unix / Linux Basic Operations, file system, and basic admin level.

Broad-based technical knowledge of network, environmental, hardware, storage, operating systems and applications.

Customer-service experience (service-industry or non-technical field acceptable).

Excellent analytical and problem-solving abilities.

Ability to efficiently prioritize and organize competing work demands with little oversight.

Strong working knowledge of Internet networking technologies and principals including TCP/IP and DNS.

Proven ability to absorb, master and leverage emerging technologies.

Broad working knowledge of Microsoft platforms and technologies including IIS, SQL Server and Exchange.

Working knowledge of VBScript, SNMP, batch scripting, PowerShell and Transact-SQL development.

Working knowledge of Windows server Operating System, clustering, SQL, VMI and IIS.

Working knowledge of virtual technology (Vmware and Hyper-V)

Position: Microsoft Premier Network Engineer

Install, configured, and monitored Microsoft Windows Server/SQL Server/Client network,

Active Directory, Vmware, and Hyper-V.

Performed Network traces, gathered log files (trace files and log files), analyzed the log files, and found solution for customer problem.

Provided Premier Level 3 support for Microsoft Premier customers and worked on customer cases until issue is resolved.

Supported protocols – DNS, DHCP, IPv4/IPV6, and HTTP, and more.

Microsoft Cloud Platform – Azure Virtual Machines, Azure Active Directory, SCOM – OM Operation Manager, O365 PREM/Online

Working knowledge of virtual technology (Vmware and Hyper-V)

12/97 – 6/14 ILD Telecommunications, Dallas, TX

Position: Systems Engineer

Implement, design, install, test, configure, and trouble-shoot VoIP Soft-Switches, Telephony Systems, Lan/Wan networks, Microsoft Solutions (Client OS, MS SQL Server, Server’s, Active Directory, DNS and DHCP), and the Network Infrastructure (DS3, DS1, DS0 etc).

Responsible for opening internal/external trouble tickets, analyzed network traffic, and established interconnect between VoIP carriers.

Responsible for establishing interconnect between SIP, H323, SS7, ISDN (many more protocols) protocols and troubleshooting of them for keeping proper signaling also worked on several protocols such as UDP, RTCP, RTP, DNS, DHCP, ATM, and Frame Relay etc.

Install, upgrade, trouble-shoot, and test software on CISCO (routers, switches; CUCM Call Manager), Microsoft Servers (Windows Server 2K/2003/2008, Database Sql 2000/2005, Win XP/Vista, Win NT, and applied Group Policies), F-5, Fiber Systems, Hyper-V, Vmware, EMC Storage, IBM-SAN, and NetApps Storage systems.

Performed backups and restoral on various platforms.

Proficient in Linux and Unix operating systems.

11/89 – 12/97 MCI-Richardson, Richardson, TX

Position: Network Engineer

Installed, tested, configured, and trouble-shooted internal and external networks. Protocols (IP, rip, atm, isdn, ss7, inband, frame-relay, and various telephony protocols). Performed test and integration with inside/outside vender platforms.

Position: Switch Engineer

Installed, tested, configured, and troubleshooted all kinds of telephony platforms, IP platforms, Legacy Platforms, and Billing platforms.

Position: Support Engineer

Performed test, integration, and analyzed data on next generation platforms.

Documented and submitted changes to upper management on software bugs and problems that was found during different testing phases.

Scheduled rollouts for software upgrades, patches, and any new fixes that needed to be installed.

Provided internal and external field support on Telephony systems, legacy systems, and IP systems.

9/87 – 11/89 DSC Communications, Plano, TX

Position: Systems Technician

Installed, Wired, tested, configured, and troubleshooted telephony systems.

7/86 – 3/87 Paradyne Communications

Position: ATE Engineer

Test, debugged, and troubleshooted PCB boards and fixed all related problems.

Inspected and verified systems passed Quality Control Specs

Qualifications:

CCI Training Center

Date attended: September 2015 to September 2016

Courses studied: Computer Network Administrator

North Lake College

Date attended: Jan 2009 and present

Courses studied: Computer Info. Systems

Richland College, Richardson, TX

Date attended: June 1987 – May 1988,1994 thru 2009

Courses studied: Basics, Intro./Computer Info. Systems

Cedar Valley College, Dallas, TX

Date attended: January 1994 – May 1994

Courses studied: Basic Studies

Tampa College, Tampa, FL

Date attended: July 1986 – December 1986

Courses studied: Basics

Tampa Technical Institute NEC, Tampa, FL

Date attended: October 1984 – June 1986

Courses studied: Associates Degree in Computer Engineering

Certificates:

Microsoft:

Windows XP Professional

Windows Vista

Windows 7

Windows 8/8.1

Windows 10

Windows Server 2003

Windows Server 2008

Windows Server 2012

Windows Server 2014

Windows SQL Server 2000

Windows SQL Server 2005

Windows SQL Server 2008/2008 R2

Windows SQL Server 2012

Windows SQL Server 2014

Windows Query MS SQL Srvr Trans-SQL

CISCO:

CCNA Routing and Switching

CCNP1 Advanced Routing

CCNP2 Remote Access

CCNP3 Multilayer Switching

CCNA Voice

CCVP CVOICE Converging technologies

CCVP CIPT1 CUCM Call Manager

CCVP CIPT2 CUCM Call Manager

Misc:

Unix, Linux, Telephony, Programming etc.

A+, Network+, CCNA (expired) studying for next test

Skills:

Basic Programming, C#, VB, IIS, Unix, Linux, Protocols (SS7, ISDN, H323, SIP, SCCP, MGCP, RTP, DHCP, WINS, DNS, VoIP), Wireless, Lan/Wan, Routing (OSPF, IGRP, Rip, BGP, EIGRP, IS-IS, ATM, frame-relay, DSL, broadband, cable-modem, Soft-Switch/Gateways, Routers, Switches, Telephony Switches, DXC's, STP's, backups, Servers (Dell, HP, Compaq and many more).

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