HR Manager / section head

Mahmoud El sayed Abd El Wahab

Zahraa EL Maadi,

Cairo, Egypt. Mobile: +20-100*******

Email: *******.***********@*****.***

An experienced Human resources candidate with a record of achievements in recruitment specialized in Personnel administration file. Self-motivated work within a group has good communication skills. Currently is responsible for handling company Personnel file, now seeking the opportunity to enhance my background, education and Experience in Personnel Department.

A challenging career in the Human Resources filed as an HR Supervisor or as personnel section head to maintain the company objectives and strategic plan.

April-2017 till now Oxygen Trading company- Middle East (Dejavu)

HR Section Head

Responsible for all payroll activities using Comsys Software

Supervising the personnel file for employee site.

Representing the site in front of social insurance and labor law offices.

Preparing Reports and data analysis assisting in making decision

Implementing and setting policies in the department according to management strategic goals

Maintain and observe the efficiency of all internal and external human resources relations.

Vacation / Leave procedures using Comsys software

Jan -2008 till Dec-2016 Raya Contact Center (RCC) RAYA Holding subsidiary

Personnel Supervisor, Raya Contact Center (RCC) from March 2011 till Oct 2016

Employee relation investigation.

Supervising the personnel file for employee site.

Representing the site in front of social insurance and labor law offices.

Work Permit Process for foreigners

Preparing Reports and data analysis assisting in making decisions

COPC certificate requirements from The HR Department.

Taxation audit requirements from The HR Department

Supervise Number of Senior HR Specialist and Junior HR Specialists

Penalties and rewords.

Human Resources Specialist, Raya Contact Center

(RCC) from Jan 2008 till March 2011

Implementing and setting policies in the department according to management strategic goals.

Maintain and observe the efficiency of all internal and external human resources relations.

Including Recruitment and personnel internal function.

Vacation / Leave procedures using Hits software

Absent Reporting & Attendance System Handling

Contract and social insurance handling.

Sept -2005 till Jan 2008 the Call Center Company (C3)

HR Coordinator:.

Responsible mainly for executing all the administration work that is directed to me by the top Manager.

payroll activities

As an executive admin I have many tasks and responsibilities as follows:

Recruitment (internal & external) Preparing reports Employees attendance sheets, sick leaves, annual leaves handling all office work typing letters, filling public relation searching net (surfing the net in order to make market research), (applications) Performance appraisals, telephone operator Resolving employees issues (basic & complex), Screening CV, recommend qualified applicant.

Co-ordinate with other recruitment companies, participating in recruitment fairs.

Dec-2004, May 2005 The Call Center Company (C3) RAYA Holding subsidiary,

Customer support specialist:

Handling customer’s objections and claims.

Controlling average handle time per call.

1- Cairo University, Egypt.

B.A. of Commerce,

1- I.C.D.L. Certification Computer.

2- Office applications and Spread Sheets.

3- Introduction to Computers.

4-Certified as Human information technology system (HITS software),

Crash course of labor law and social insurance in top business center

1High ability to work in a team environment.

2Ability to deal and communicate with clients and evaluate their needs.

3Team leading abilities and management.

4Ability to focus and handle work under pressure as well as working on and/or managing different Fields.

5Excellent communication skills.

6Power point presentation skills.

7Seeking additional opportunities for proficient development.

Age: 35 Years

Languages : English,

References and legal documents may be furnished upon request.

Contact this candidate