SHEKITA J. ROBINSON

*** *********** *** / *********, ** 30274 / 404-***-****

ac4dhj@r.postjobfree.com

Experience

**/**** - / ******* ********** ********** / VIP Desk Aspire Lifestyles – MasterCard Worldwide/ Riverdale, GA

• Handle customer rewards requests via incoming calls • Use web-based and computer-based programs to provide customers with information and resolve complaints with rewarding programs • Apply high quality customer service guidelines and policies when fulfilling customer requests • Meet and exceed program metrics

09/2011 – 1/31/2013 / Customer Service Professional / West at Home – Waste Management / Riverdale, GA

Troubleshoot customer’s issues with bill payment, trash pickup, invoices, and general specifications of their community • Made customers feel my empathy for their situation and work earnestly to find a solution as quickly as possible • Deescalated customer in upsetting situations and give them a secure feeling that their issue is resolved • Assisted customers in billing questions, making payments and changing their service, up-selling and/or starting new service, as well as fixing problems with the service they were getting.

04/2010 – 05/2011 / Advanced Technical Support Professional / Alpine Access – Sprint / Jonesboro, GA

• Troubleshoot customer’s issues with cell phones, feature phones, smartphones, broadband cards, and hotspot devices • Assisted customers in programming devices, customizing devices and operating different devices • Made customers feel my empathy for their problem and work earnestly to find a solution

01/2009 – 06/2010 / Shift-Lead Manager / Marco’s Pizza / McDonough, GA

• Made sure Team Members complete duties and serve safe, quality food in a friendly manner • Took ownership and responsibility to problem solve • Provided feedback to Team Members in a positive manner • Took customers orders with proficiency and provide great customer service • Maintained the multi-phone line and I also greeted guests as they entered the restaurant.

03/2008 – 09/2008 / Sales Person / SchoolPrint Inc. / Griffin, GA

• Made sales calls to customers selling fundraising products, using a dynamic sales pitch

05/2007 – 01/2008 / Real Estate Assistant / Premier Realty / Riverdale, GA

• Prioritized tasks assigned to me by the broker, completed previous projects, and organized an office • Completed general office tasks such as filing, memo-taking, answering phone calls, typing of documents, mail-distribution and mail out • Entered listings into GAMLS, FMLS, TOP Producer, KWLS, and other online listing websites • Created and maintained advertising for listings, including flyers and a website • Maintained contact with clients on a regular basis regarding status of their property • Helped with day-to-day employee relations, compensation and employment.

09/2006 – 05/2007 / Office Assistant / All About Real Estate / Stockbridge, GA

• Maintained the multi-phone line and professionally greeted clients as they entered the office • Assisted my broker in sales calls and bringing in potential rental clients, and showing properties that were often times rented • Prioritized tasks assigned to me by the broker, completed previous projects, organized an office, and at the same time assisted the five other agents as they needed help • Created and maintained advertising for listings, including flyers and a website • Entered listings into GAMLS, FMLS, TOP Producer, KWLS, and other online listing websites • Contacted clients professionally and maintained information regarding each listing • Helped maintain employee relations, compensation, benefits and employment.

04/2005 – 05/2006 / Server-hostess / Olive Garden / Lithonia, GA

• Greeted guests as they entered the restaurant • Seated guests in desirable conditions and made sure they had everything they asked for • Worked hard to create a great dining experience for each guest.

06/2004 – 05/2005 / Web Developer / GPB (Georgia Public Broadcasting / Atlanta, GA

• Greeted guests as they entered the restaurant • Seated guests in desirable conditions and made sure they had everything they asked for • Worked hard to create a great dining experience for each guest.

O1/2002 – 05/2004 / Computer Lab Assistant & Office Assistant/ Georgia Southern U / Statesboro, GA

• Answered the phone, while completing office tasks such as: typing, printing, copying, creating posters, creating flyers, creating & maintaining spreadsheets, memos, filing, banners, and desktop publishing • Used WEBCT and SCT Banner to help professors enter grades and changes output using HTML code • Greeted students as they entered the office and made sure all questions and concerns were taken care of • Helped with everyday human resource assistance in employee relations and employment

Education

Georgia Southern University / Statesboro, GA

BS in Information Technology - Second Discipline in Electronic Broadcast Media May 2004

Hope Scholar Recipient

Avondale High School / Avondale Estates, GA

Diploma June 1999