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Customer Service Manager

Surrey, British Columbia, Canada
February 06, 2018

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Harnoor Atwal 778-***-****

***** ** ***

Surrey B.C



To seek a position in your company where I can use my knowledge and skills and gain experience.


Completed grade 12 (2013 )

Completed Associates degree of Mass Communications (2017)

Work experience

Collection Officer / Adminstrative (April 2017-Current)


Retrieving payment history from the system and clearly communicating status to the customer

Analysing account characteristics and working with customers to resolve their issues, persuade them to bring their account current, and/or recommending appropriate solutions while providing "best in class" customer service

Reviewing customer history and, where appropriate and based on established policies and procedures, waives late charges and grants extensions

Utilising all collection tools available to maintain delinquencies and losses at or below Customer Service Centre objectives

Documenting all activities in a clear and concise manner utilising the appropriate systems and in accordance with established procedures

Handle Medical Services Plan (BC) accounts and related legal/administrative work


SALES ASSOCIATE(2015) OCT 20 (2015)-APRIL(2017)

(Forever 21,Vancouver(Robson), BC).

Maintain daily record of all transactions and generate reports for store manager.

Assisted with recruitment and training of new staff

Addressed customer inquiries and resolved complaints

Motivate sales employees to improve morale, performance, and store revenue

Analyse marketing information and translated into strategic plan for customer growth

Handled weekly schedules according payroll policies

Write order supply requests to replenish merchandise

Calculated and accurately posted payments and debts to customer accounts.

Cashier Nov 2014– May 2015

(KFC, Surrey B.C.)

Provided customer service, balanced cash draws, and received and placed orders for inventories.

Ensured efficiency and proper time management in fast paced work environment by managing other coworkers and handling cash and credit transactions.

Minimized any discrepancies through effective inventory management and following safety procedures.

Demonstrated trustworthiness by assisting manager with administrative duties, making bank deposits and loading ATM’s vault cash.

Did Prep work, assembled sandwiches, ensured each order is correctly places

Dealt with questions or complains

Volunteer Experience

Organized cultural meet and greet for new students at Columbia College

Serving food at local Temple

References available upon request

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