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Customer Service Specialist

Dallas, Texas, United States
February 07, 2018

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Skill Summary

Skilled in customer service and communication with clients, have hands on experience in sales and working directly and over the phone with customers. Work effectively in group/team setting, able to communicate results and efficiently verbalizing every process.

Skill Highlights

Worked as a dispatcher and customer service rep for a transportation company specializing in mobilizing disabled patients to and from hospitals. (2004-2009)

Was part of a research working on aldehyde dehydrogenase in treatment of cancer: We conducted research in the areas of cancer chemotherapy (drug resistance and drug metabolism), toxicology of ethylene glycol ethers and forensic toxicology. (2002-2004)

Worked as manager of Ship and Copy Center in Colleyville. (2009-2012)

Worked for Amazon as a customer service representative and as a Resolution Lead (Supervisor) as part of Amazon leader ship team. (2014-2018)

Documentation and Demonstration:

Have performed data entery and data analysis

Trained freshman chemistry/biology student in lab procedures and instrumentation

Proficient with Microsoft Word, Works, Excel, Power Point

Volunteer Experience: (St. Cloud State Hospital, St. Cloud, MN) 2002-2004

Worked in triage area, ensuring incoming patients were comfortable before they were seen by doctors. Usually assisted nurses with preparing icepacks, taking blood samples to the hospital labs and getting coffee for patients and other duties as needed.


Bachelor of Science, St. Cloud State University, St. Cloud, MN (GPA 3.2/4.0)


Peace transportation, St Louis Park, MN 2004-2009

Ship and Copy Center, Colleyville, TX 2009-2012 LLC 2014-2018

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