Customer Service Sales Representative
Resume:
Kenya M
Valentine
Loganville, Georgia, 30052
***************@*****.***
WORK EXPERIENCE
ENTERPRISE HOLDINGS, McDonough, GA
Reservation Agent Oct 2015 - Aug 2016
Worked from Home as a Reservation Sales Representative, handled back- to-back inbound calls from customers inquiring about renting a vehicle. Primary responsibility was capture as many reservations as possible by utilizing effective selling techniques and all available tools. GEORGIA POWER COMPANY, McDonough, GA
Sales & Service Consultant Mar 2007 - Feb 2015
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.Successfully interacted with customers to resolve billing complaints and questions. Assisted customers with billing inquires, completing payment arrangements, connecting and disconnecting electric service. Completed orders for power outages. Demonstrated mastery of customer service call script within specified time frames.
COMCAST CABLE, McDonough, GA
Customer Account Executive Oct 2005 - Mar 2007
Demonstrated mastery of customer service call script within specified time frames. Provided accurate and appropriate information in response to customer inquiries. Collected customer feedback and made process changes to exceed customer satisfaction goals.
AT&T CORPORATION, Marietta, GA
Billing Specialist Jun 1998 - Apr 2005
Received payments and post amounts paid to customer accounts.Advise customers of necessary actions and strategies for debt repayment. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion. EDUCATION
TUCKER HIGH SCHOOL, Tucker, GA
ADDITIONAL SKILLS
Maturity, Honesty, Integrity and a strong sense of ethics.The ability to remain calm in stressful situations.Patience and Understanding.Effective Communication Skills.Attention to detail, Well organized
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