--Manufacturing Technician Customer Service Engineer--

Qualifications Profile

Goal-oriented and performance-driven professional, offering extensive experience in manufacturing, semiconductor, inspection, and electronics industries. Adept at providing services to various customers through diagnosis and repair of multimillion-dollar complex semiconductor capital equipment, including electronic, mechanical, pneumatic, optical, and vacuum systems. Articulate communicator and team player, with well-defined analytical skills and well-honed technical aptitudes.

Areas of Expertise

Cable Installation

Software Upgrade

Machine Calibration

Installation and Retrofits

Optical and Mechanical Alignment Procedures

Regulatory Compliance

Leadership and Training

Capital Equipment Maintenance

Equipment Removal and Replacement

Technical Issue Troubleshooting and Resolution

Relevant Experience

Technical Instructor 2013–2015

Served as guest instructor to teach the Yaskawa/Phoenix wafer handler system to other customer service and technical support engineers of the company

Ensured in-depth understanding of students on subsystem, system configuration setup, and routine maintenance, which included front-end controller software maintenance

Provided instructional service on advanced diagnostics and troubleshooting, including removal, replacement, and recovery procedures for all major subassemblies and components of the Yaskawa wafer handler and precision robot

Customer Service Engineer 1997–2015

Guaranteed equipment maintenance and customer entitlements of equipment utilization, up time, mean time between failure (MTBF), and mean time to repair (MTTR) in collaboration with process fab and equipment managers

Carried out routine maintenance, troubleshooting, repair, and removal/replacement of the following KLA-Tencor products:

Bare wafer inspection systems: 62xx and 64xx

Bright field wafer inspection systems: 21xx, 23xx, broad band plasma 28xx, 29xx, and VisEdge edge inspector

Installation and Retrofits Engineer

Held accountable for the installations and retrofits of new and existing capital equipment at all sites worldwide

Expertly handled multiple company products for bright field wafer inspection systems, including 2132 and 2135/8/9 platforms through removal and replacement, optical, mechanical alignment, software upgrade, calibration, and conformance procedures

Earlier Positions Held:

Cable Installer Custom Communications Inc., Decatur, IL

Missile Repairer United States Army, Colorado Springs, CO

Other Experience

Jason Edwards Trading, Trinity, FL

Entrepreneur Securities Trader 2015–Present

Education

Coursework in General Studies, GPA: 4.0: DeVry University, Austin, TX

Coursework in General Studies, GPA: 3.4: Pikes Peak Community College, Colorado Springs, CO

Coursework in General Studies, GPA: 3.75: Palomar College, San Marcos, CA

Professional Development

KLA-Tencor Certification and Training, Milpitas, CA

29xx L3 Advanced Corrective Maintenance: GPA: 4.0

283x L3 Advanced Corrective Maintenance: GPA: 4.0

VISEDGE L3 Advanced Corrective Maintenance: GPA: 4.0

Phoenix Handler L3 Advanced Corrective Maintenance: GPA: 4.0

28xx/281x L3 Advanced Corrective Maintenance: GPA: 4.0

23xx L3 Advanced Corrective Maintenance: GPA: 4.0

62xx/64xx L3 Advanced Corrective Maintenance: GPA: 4.0

21xx L3 Advanced Corrective Maintenance: GPA: 4.0

Awards and Honors

General Managers Team Award

North America Territory Organization (NATO) Employee of the Quarter

Austin Region, Employee of the Month (3)

Affiliations

Landmark Forum

Tony Robbins Mastery University

Activities

Technical Analysis for Trading Securities

Technical Acumen

Windows 10 Pro Microsoft Office Suite 2016 Acronis Backup Imaging Software Cougar Python Scripts WINNT WIN 95 WIN 98 WIN ME MS-DOS UNIX Linux-Based Systems Microsoft Excel (Macros)

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