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Sales Technical Support

New York, New York, United States
February 06, 2018

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*** ******* **** *** ***. *N, Bronx, NY 10463



Valdez Antique inc., Self Employed Brooklyn, NY 2006 – 2018

Ran personal business selling Asian Antiques and European Art, creating new clients, working with auction houses, and marketing and advertising for the business

Assistant Manager, Storage Mart Brooklyn, NY 2005 – 2006

Supervised staff of five (5) and trained new employees

Completed weekly “Round Robin” reports and submitted them to management

Addressed any customer complaints or concerns and provided excellent customer


Handled inventory control and maintenance

Corporate Account Manager, CompUSA Rego Park, NY 2003 – 2005

Assisted corporate customers with the purchase of desktop computers, notebooks

and all hardware

Advised and recommended computers to clients according to the client’s needs and


Promoted from Certified Product Specialist/Hardware Department

M.I.S Technician, King Teleservices New York, NY 2002 – 2003

M.I.S. Department - Providing dialer support for 400 telemarketers

Loaded and rebuilt leads along with dealing with technical support and troubleshooting

Corrected hardware problems and developed experience with AS400 machine and ACD Rockwell

Sales Supervisor, Smart Energy New York, NY 2001 – 2002

Trained new employees on sales techniques and scripts

Monitored sales calls to assure that professionalism and technique were being maintained

Completed quality control forms daily

Helped implement new sales strategies to increase sales per hour


New Horizons Computer Learning Center, New York, NY 2009 – 2010

Attained CompTIA Network+ Certifications Pursuing MSDOS Certification

LaGuardia Community College, Long Island City, NY 2000 – 2001

MSDOS/Network+ Certificate/8-hr Security Certificate/Store Detective Certificate


Fluent in Spanish Loyal and dependable quick learner Dedicated to providing quick and reliable results Team player who can guarantee the highest level of professionalism and attention to detail Experienced dealing with a wide range of diversity in a retail setting Responsible and punctual


Technical Support

Windows NT Server

Network Topology


Windows Server 2000


Backup Exec

Windows 2000 Professional

Basic/Network Hardware

Windows XP/Vista

Microsoft Office 2000/2003

Technical Documentation

Employee Recruiting

Leadership/Team Building

Sales Management

AS400 Machine

ACD Rockwell

Interpersonal Communications

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