PEDRO REYES
*** ******* **** *** ***. *N, Bronx, NY 10463
631-***-**** ac4deg@r.postjobfree.com
EMPLOYMENT
Valdez Antique inc., Self Employed Brooklyn, NY 2006 – 2018
Ran personal business selling Asian Antiques and European Art, creating new clients, working with auction houses, and marketing and advertising for the business
Assistant Manager, Storage Mart Brooklyn, NY 2005 – 2006
Supervised staff of five (5) and trained new employees
Completed weekly “Round Robin” reports and submitted them to management
Addressed any customer complaints or concerns and provided excellent customer
service
Handled inventory control and maintenance
Corporate Account Manager, CompUSA Rego Park, NY 2003 – 2005
Assisted corporate customers with the purchase of desktop computers, notebooks
and all hardware
Advised and recommended computers to clients according to the client’s needs and
specifications
Promoted from Certified Product Specialist/Hardware Department
M.I.S Technician, King Teleservices New York, NY 2002 – 2003
M.I.S. Department - Providing dialer support for 400 telemarketers
Loaded and rebuilt leads along with dealing with technical support and troubleshooting
Corrected hardware problems and developed experience with AS400 machine and ACD Rockwell
Sales Supervisor, Smart Energy New York, NY 2001 – 2002
Trained new employees on sales techniques and scripts
Monitored sales calls to assure that professionalism and technique were being maintained
Completed quality control forms daily
Helped implement new sales strategies to increase sales per hour
EDUCATION
New Horizons Computer Learning Center, New York, NY 2009 – 2010
Attained CompTIA Network+ Certifications Pursuing MSDOS Certification
LaGuardia Community College, Long Island City, NY 2000 – 2001
MSDOS/Network+ Certificate/8-hr Security Certificate/Store Detective Certificate
SKILLS
Fluent in Spanish Loyal and dependable quick learner Dedicated to providing quick and reliable results Team player who can guarantee the highest level of professionalism and attention to detail Experienced dealing with a wide range of diversity in a retail setting Responsible and punctual
TECHNICAL SKILLS
Technical Support
Windows NT Server
Network Topology
Troubleshooting
Windows Server 2000
LAN/WAN/Star/Ring
Backup Exec
Windows 2000 Professional
Basic/Network Hardware
Windows XP/Vista
Microsoft Office 2000/2003
Technical Documentation
Employee Recruiting
Leadership/Team Building
Sales Management
AS400 Machine
ACD Rockwell
Interpersonal Communications