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Customer Service Nursing Assistant

Location:
Houston, Texas, United States
Posted:
February 06, 2018

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Omowunmi King

***** ********** **** **.

Richmond Texas, 77407.

Cell: 201-***-****

ac4dc0@r.postjobfree.com

Professional Summary

Reliable, service-focused nursing professional with excellent patient-care and charting skills gained through four years of experience as a CNA. And a well-trained Phlebotomist in hospital setting with experience in calming patient fears and helping them feel more relaxed while getting their blood drawn. Compassionate and technically skilled in attending to patients in diverse healthcare settings. BLS and CPR certified (current).

Nursing Skills

Patient Care & Safety

Medical Terminology

Electronic Medical Records

Vital Signs & Patient Monitoring

Empathetic and strong communicator

Capable of drawing blood with minimal pain

Trained in working with adults and children

Highly organized

Ability to provide Patient education and self-care demonstration

Knowledge of Computer skills such as Microsoft word, Excel, Power Point etc.

Knowledge of medical terminology and infection control standards

Ability to work with psychiatric children in a group setting

Privacy / HIPAA Regulations

Patient Advocacy and Support

Experience

Caregiver/ Nursing Assistant, January 2018 till date.

Heart Home Health Care Agency, Houston Texas.

Provided excellent elderly care

Promoted the elderly's dignity, freedom and choice

Observed the elderly's physical and mental conditions on a regular basis

Reported any changes to the employer

Assisted the elderly at meal time

Took vital signs of the elderly

Assisted with laundry and housekeeping services to the elderly.

Planned and prepared meals.

Prepared beds and changed linens for clients.

Performed light housekeeping duties. Primary Care Provide

Nursing Assistant / Phlebotomist, Dec.2014 – Oct. 2017 Newark Beth Israel Medical Center (Hospital) Newark New Jersey.

Followed Nurses (RN) orders to draw the right amount of blood for sending to the lab

Responsible for checking the information on the file against each patient for accuracy

Transported vials and samples from the phlebotomy department to the lab

Worked with patients ranging from babies to the elderly

Prepared and maintained syringes and other equipment necessary for drawing blood

Entered patient information into the center’s computer system

Followed state and federal laws regarding patient confidentiality

Providing basic care to patients, as well as assist them in daily activities they might have trouble with on their own, such as Bathing,

Assisting with feeding

Ostomy Care.

Collect information about conditions and treatment plans from caregivers, Nurses and Doctors,

Provide and empty bedpans

Lift patients into beds, wheelchairs, exam tables, etc.

Answer patient calls

Examine patients for bruises, blood in urine or other injuries/wounds

Clean and sanitize patient areas

A.P Moller Terminals Apapa Lagos, Nigeria

Market Research Analyst, August 2007 – September 2008

Responsible for collecting, compiling and analyzing both primary and secondary market data

Interpret and prepare cogent reports of the analysis made

Prepare short, medium and long term forecasts of the market and economic conditions

Prepare monthly performance reports of port and berth productivity

Analyze cargo flows of clients and competitors and produce report.

A.P Moller Terminals, Nigeria

Customer Service Officer May 2006 – July 2007

Building and maintaining successful relationships with existing and new customers

Providing support for teams within the company by participating in team meetings

problem solving & decision making, Providing a wide variety of information to customers on demand and Organize and categorize Billing documents

Prompt resolution of customer’s complaints regarding company’s products & services, Application of professional customer service skills during all interactions with customers,

Develop tools to effect efficient work process and accurate analysis of collated data, promoting the Image of the Company.

EDUCATION

Attended Academy of Training & Employment C.N.A Program, Obtained Certification October 17, 2014

Phlebotomy Training Newark Beth Israel Medical Center 2015

University of Lagos Nigeria, Master of Science Degree in Mass Communication Completed 2011.

University of Lagos Nigeria, Bachelor of Science Degree in Mass Communication Completed 2001.

University Of Lagos Nigeria, Diploma in Mass Communication Completed 1997.

REFERENCES

Margaret Okuyiga

19814 Landon Brook Court, Katy, TX. 77450. (281)-794-122

Princess Joy Olagbegi, Director Academy of training and employment

936 Broad Street, Newark New Jersey 07102 973-***-****

Ms. Fortune Cheryl, R.N, BSN, Nursing Assistant Programme Instructor

13 Linwood Place, East Orange New Jersey. 07017 973-***-****



Contact this candidate