Customer Service Nursing Assistant
Resume:
Omowunmi King
Richmond Texas, 77407.
Cell: 201-***-****
******@*****.***
Professional Summary
Reliable, service-focused nursing professional with excellent patient-care and charting skills gained through four years of experience as a CNA. And a well-trained Phlebotomist in hospital setting with experience in calming patient fears and helping them feel more relaxed while getting their blood drawn. Compassionate and technically skilled in attending to patients in diverse healthcare settings. BLS and CPR certified (current).
Nursing Skills
Patient Care & Safety
Medical Terminology
Electronic Medical Records
Vital Signs & Patient Monitoring
Empathetic and strong communicator
Capable of drawing blood with minimal pain
Trained in working with adults and children
Highly organized
Ability to provide Patient education and self-care demonstration
Knowledge of Computer skills such as Microsoft word, Excel, Power Point etc.
Knowledge of medical terminology and infection control standards
Ability to work with psychiatric children in a group setting
Privacy / HIPAA Regulations
Patient Advocacy and Support
Experience
Caregiver/ Nursing Assistant, January 2018 till date.
Heart Home Health Care Agency, Houston Texas.
Provided excellent elderly care
Promoted the elderly's dignity, freedom and choice
Observed the elderly's physical and mental conditions on a regular basis
Reported any changes to the employer
Assisted the elderly at meal time
Took vital signs of the elderly
Assisted with laundry and housekeeping services to the elderly.
Planned and prepared meals.
Prepared beds and changed linens for clients.
Performed light housekeeping duties. Primary Care Provide
Nursing Assistant / Phlebotomist, Dec.2014 – Oct. 2017 Newark Beth Israel Medical Center (Hospital) Newark New Jersey.
Followed Nurses (RN) orders to draw the right amount of blood for sending to the lab
Responsible for checking the information on the file against each patient for accuracy
Transported vials and samples from the phlebotomy department to the lab
Worked with patients ranging from babies to the elderly
Prepared and maintained syringes and other equipment necessary for drawing blood
Entered patient information into the center’s computer system
Followed state and federal laws regarding patient confidentiality
Providing basic care to patients, as well as assist them in daily activities they might have trouble with on their own, such as Bathing,
Assisting with feeding
Ostomy Care.
Collect information about conditions and treatment plans from caregivers, Nurses and Doctors,
Provide and empty bedpans
Lift patients into beds, wheelchairs, exam tables, etc.
Answer patient calls
Examine patients for bruises, blood in urine or other injuries/wounds
Clean and sanitize patient areas
A.P Moller Terminals Apapa Lagos, Nigeria
Market Research Analyst, August 2007 – September 2008
Responsible for collecting, compiling and analyzing both primary and secondary market data
Interpret and prepare cogent reports of the analysis made
Prepare short, medium and long term forecasts of the market and economic conditions
Prepare monthly performance reports of port and berth productivity
Analyze cargo flows of clients and competitors and produce report.
A.P Moller Terminals, Nigeria
Customer Service Officer May 2006 – July 2007
Building and maintaining successful relationships with existing and new customers
Providing support for teams within the company by participating in team meetings
problem solving & decision making, Providing a wide variety of information to customers on demand and Organize and categorize Billing documents
Prompt resolution of customer’s complaints regarding company’s products & services, Application of professional customer service skills during all interactions with customers,
Develop tools to effect efficient work process and accurate analysis of collated data, promoting the Image of the Company.
EDUCATION
Attended Academy of Training & Employment C.N.A Program, Obtained Certification October 17, 2014
Phlebotomy Training Newark Beth Israel Medical Center 2015
University of Lagos Nigeria, Master of Science Degree in Mass Communication Completed 2011.
University of Lagos Nigeria, Bachelor of Science Degree in Mass Communication Completed 2001.
University Of Lagos Nigeria, Diploma in Mass Communication Completed 1997.
REFERENCES
Margaret Okuyiga
19814 Landon Brook Court, Katy, TX. 77450. (281)-794-122
Princess Joy Olagbegi, Director Academy of training and employment
936 Broad Street, Newark New Jersey 07102 973-***-****
Ms. Fortune Cheryl, R.N, BSN, Nursing Assistant Programme Instructor
13 Linwood Place, East Orange New Jersey. 07017 973-***-****
Contact this candidate