Engineer Windows Server

Himanshu Patel

Email: *********@*****.***

Cell: 267-***-****

WORK AUTHORIZATION: Permanent Resident (Green Card Holder)

PROFESSIONAL OBJECTIVE

To seek a position as a Customer Support Engineer/Help Desk Support/Network Engineer and obtain a growth oriented career integrating my professional skills and experience in Hardware, Networking and Systems Administration. To support a position that requires updating technical skills in accordance with the latest technologies, as part of a team that dynamically works towards the successful achievement of organizational goals.

PROFESSIONAL SYNOPSIS

6 years of IT experience as a Customer Support Engineer in which, I gained proficiency in all phases of the IT support lifecycle for PCs, servers, workstations, laptops, storages, peripherals, etc. This Customer Support Engineer is responsible for installing, maintaining, and upgrading computers and installing and upgrading software applications, PC imaging and configuration.I have conducted maintenance, assembly, troubleshooting, implementation and administration of platforms such as storage solutions Windows Server and Windows client OS. I also have knowledge of MS office applications Word, Excel, PowerPoint, Access and Outlook.

TECHNICAL SKILLS SUMMARY

Windows Server: Deployment, Administration, Software installation and Configuration, Backups and Restoration, Path administration, File System maintenance, Veritas Volume Manager implementation, User account maintenance, and Configuration of Print Servers, IIS Servers, Web Servers, Exchange Servers, Proxy Servers.

Hardware: Dell, HP, IBM, Intel Based Servers of IBM, Toshiba.

Networking: TCP/IP, ftp, telnet, rlogin, DNS, NFS, NIS, DHCP, LAN, WAN, OSPF, BGP

WORK EXPERIENCE

MVS Inc. Washington, DC Nov 2016- Present

Supported indirectly OCFO department of DC Government and DC Council department to perform troubleshooting and system upgrade tasks.

Installed desktop image, operating systems and applications, setup workstations, laptops and tablets for deployment.

Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, crimping cable, and peripheral malfunctions.

Replace parts and perform computer repairs on office as well as remote locations

Configure and install Microsoft products, Troubleshoot and resolve desktop issues

Maintain the up to date operating procedures inside the IT department

Deal with virus issues on workstations and other security specific issues.

Provide off hour help desk support

Performed routine maintenance on all user accounts, data files, etc.

Hardware repairs such as video cards, motherboards, LAN card, DVD drive and hard drives

I am also familiarly with programming languages like Java and SQL

ELECON INFORMATION TECHNOLOGY LIMITED Gujarat, India Feb 2011 to Feb 2016

Install and perform repairs to hardware, software, or peripheral equipment. Maintain equipment include network printers, computer hardware, networking software and operating system software. Configure (hardware and network), install, manage, and troubleshoot desktop and network printers. Understand of router and switch configurations in a multi vendor environment. Monitor email applications and virus protection software, diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and conduct repair and replacement of defective components when necessary. Supported several IT support roles and provided services to a bevy of client organizations, including the following.

1)Network Administrator, Elecon Engineering Co (Aug 2014 to Feb 2016)

Managed a network of around 500 computers, 40 dot matrix printers, and 80 laser printers and canon IR2200-3300 network printer, Konica-Bizhub 363 Multifunction printer

2)Network Administrator, Amul dairy (May 2011 to Aug 2014)

Managed a network of around 630 computers, 90 dot matrix printers, and 60 laser printers and canon IR2200-3300 network printers.

ACHIEVEMENTS

Installing, configuring and troubleshooting any Windows Operating Systems including Windows 10, Window 8, Windows 7, Windows Server 2008.

Conducting network configuration and troubleshooting OS related networking issues.

Installing Windows Servers as a Domain Controller and maintaining users (including user right assignment and creating access policy).

Installing and maintaining various Proxy Server including ISA Server, Web Proxy, Linux Squid Proxy and Analogy.

Completing system backups and restores using Backup Arc Serve and Backup Device IBM L3 Ultrium 3LTO.

EDUCATION

Bachelor of Science Chemistry

CERTIFICATIONS AND TRAINING

Microsoft Certified System Engineer (MCSE).

CCNA Training at CMS LTD., Baroda

Network + Certification continue….

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