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Customer Service Representative

San Antonio, Texas, 78218, United States
February 08, 2018

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Phone # & E-mail: Address:

210-***-**** **** Ray Bon Drive Apt. 2602 San Antonio, TX 78218

Amanda Norket

Summary of Experience

Qualifications and Skills

Self motivated and able to motivate others

Excellent interpersonal skills

Able to learn and comprehend new systems and methods

Superb computer and telephone skills

-- All Microsoft Office Programs, etc.

-- Adobe Photoshop and Adobe Illustrator

Work History

August 2004-February 2005 Chick-Fil-A San Antonio, TX


Catered to customer needs by giving outstanding customer service.

Stayed busy and focused on the job.

Easily worked under pressure during peak business hours.

February 2005-June 2005 Bill Miller B-B-Q San Antonio, TX

Food Service Representative

Provided exceptional customer service.

Maintained facility cleanliness as well as catered to the guests.

June 2005-August 2007 West Way Corporation San Antonio, TX

Customer Service Representative

Received inbound calls for a cell phone company.

Activated phones and made changes to customer’s current plans.

Performed excellent customer service via phone.

August 2007-August 2009 Target San Antonio, TX

Store Operator

Maintained fitting room cleanliness and guests’ needs.

Received the store’s inbound calls and assisted customers based on their specific needs.

Responsible for handing out paychecks to fellow employees and ensuring a clean break room area for the team members.

August 2009 – July 2009 Phyllis Browning Realtor & Associates San Antonio, TX

Maintained and updated web pages, including webpage design.

Created neighborhood monthly newsletters

Hosted open houses when needed

February 2009 – January 2011 Baptist Medical Center San Antonio, TX

Obtained blood specimens from inpatients by using venipuncture techniques.

Collecting and routing the specimens back to the laboratory for proper testing.

Taking care of patients and giving them the best customer service possible.

Maintaining safety within the laboratory and within the functions of the lab.

October 2011- November 2011 Ceramic Touch San Antonio, TX

Sales associate for Herstyler hair products. Provided product demonstrations for the customers in order to make a sales.

November 2011- January 2012 Southwest Allergy & Asthma Center San Antonio, TX

Phlebotomist for clinical research study. Responsible for collecting blood and urine specimens from patients participating in the study. Once the samples have been collected, I must centrifuge the proper specimens and package them accordingly in order to ship them to the main laboratory. Maintaining a safe and functional lab is a must, along with providing the patient with a pleasant experience while collecting their bloodwork.

December 2012- January 2013 Pilgrim’s Pride Lufkin, TX

Worked in tray packing and was responsible for selecting and grading chicken to be packed into trays.

February 2013-April 2016 Caregiver for disabled Veteran San Antonio, TX

Assisted my patient with his every day routine and activities. My duties consisted of taking my patient to all of his doctor’s appointments, preparing his meals, light cleaning around his home, and also washed his laundry. Anything he needed me to do, I did it with a smile on my face. Very rewarding job.


May 2005 – Graduated Tom C. Clark High School

Passed advanced placement courses and received college credit

August 2005 –Attended Northwest Vista College

Major Biotechnology

GPA: 3.1

June 2009 – Lamson Institute

GPA: 4.0

Aiming towards accreditation and certification in phlebotomy and clinical lab assistance

Graduated on February 20, 2010

Obtained a technical diploma in phlebotomy/clinical lab assistant


My interests include the medical field, especially phlebotomy. I plan to go on to nursing school. My passions also include reading and writing. I would love to publish my own novel. Pushing myself to the limit and excelling in everything I do is important to me.


References are available upon request.

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