ASHLI GOLDEN

*** ********* **

MCDONOUGH, GA ****2

ac4d1b@r.postjobfree.com

404-***-****

OBJECTIVE

Seeking an opportunity to expand my knowledge and experience

SKILLS

Goal-focused, excellent communication and computer skills

EXPERIENCE

CUSTOMER SERVICE-INSURANCE AGENT/GEICO

March 2013-January 2015

Resolve customer service complaints via phone, email and mail. Process payments and answer billing questions. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

SALES ASSOCIATE/JC PENNY

October 2012-February 2013

Assist customers with locating items. Process sales transactions via cash register and hand held POS system. Make sure shelves and racks are stocked and merchandise is neatly displayed. Maintain a clean work area.

CUSTOMER SERVICE REP/DATA SOFTWARE SERVICES

December 2008-August 2012

Provide customer service assistance via inbound/outbound calls. Set appointments for customers at their earliest convenience. Completed supporting paperwork and data entry as required.

EDUCATION

DIPLOMA/MAY 2001

Ft. Campbell High School

Ft. Campbell, KY

GPA 3.7

SOME COLLEGE

Austin Peay State University

Strayer University

VOLUNTEER EXPERIENCE OR LEADERSHIP

Did you manage a team for your club, lead a project for your favorite charity, or edit your school newspaper? Go ahead and describe experiences that illustrate your leadership abilities.

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