LEE J. CHARLES

**** ******** **** ***** ******, GA 30019 240-***-**** ac4d0w@r.postjobfree.com

High achieving, goal-oriented IT professional with leadership, design, installation, configuration and administration experience within the IT Infrastructure and is well versed in facilitating and promoting growth for business enhancements. Demonstrated ability to assess challenge, identifies requirements, develop solutions and lead in the implementation of projects, providing improvements in the organizations efficiency. Keen attention to details with excellent ability to develop standardized policies and procedures in an evolving business environment while being very comfortable communicating with technical and non-technical individuals at all levels within the organization.

SunTrust Robinson Humphrey. – Sr. Sys Engineer/Solutions Architect, Atlanta, GA 09/2016 - present

As part of a leadership team, provide engineering solutions for complex application integration and make meaningful contributions to the process and workflow of the infrastructure and delivery it groups.

Deliver on time and on budget projects related to implementing new and improving existing technologies in support of the Consumer Investment Banking business unit.

Design solutions for financial application implementation and performance improvements.

Develop upgrade strategies and roadmaps for new and existing applications within the IT infrastructure.

Design shared infrastructure for business application support.

Build tools for infrastructure management through Powershell scripting.

Develop technical documentation for secure deployment and support of applications.

RaceTrac Petroleum Inc. – Sr. Systems Engineer, Atlanta, GA 11/2015 – 09/2016

Proactively managed Windows server systems, VMWare virtual environment as well as storage infrastructure while implementing policies and processes for moving the It organization to adopt ITIL standards.

Develop and implement Procedures for change, incident and support within IT

Migrate data from 7-mode NetApp appliance to DataOnTap NetApp

Deploy Servers in virtual environment on VMWare 5.5 or support of enterprise applications.

Provide guidance around Planning and deploying VDI infrastructure to support corporate users.

Create technical documentation for production network and applications.

FISERV, Inc. (Veredus Contractor) – Sr. Systems Engineer/Team Lead, Alpharetta, GA 05/2015 – 11/2015

Lead the delivery of moderate to complex infrastructure solutions in a project driven time sensitive highly secure financial environment.

Lead a team of System Engineers through the implementation of infrastructure projects

Develop Procedures around ITIL for infrastructure Configuration, implementation, change and incident management

Streamline infrastructure implementation processes for a more efficient deployment while reducing project lifecycle

Deploy Physical and virtual environment for support of IIS and Microsoft SQL clusters hosting multi-tiered financial applications.

Collaborate with different business groups to ensure timely completion of project.

Create technical documentation to support infrastructure and application configuration.

ALLSCRIPTS HEALTHCARE, Inc. – Sr. Systems Engineer, Atlanta, GA 10/2011 – 04/2015

Provide leadership on system configuration and support for healthcare software solutions development, quality assurance testing and production environments.

Develop best practice guide for the implementation of Hardware and Software solution that supports the deployment of Electronic Medical Record’s.

Implement strategies for performance optimization at the infrastructure and application levels.

Architect virtualized server farm consolidating physical servers to create a private cloud on VMWare and Hyper-V platforms while reducing datacentre footprint and cost.

Design and deploy storage network to support EMC, IBM and NetApp Storage devices.

Design storage solutions to support virtual and physical server deployments.

Manage Data migration between SAN to support high availability and disaster recovery.

Deploy and support asp.net application in IIS clustered environment.

Increase product performance, stability through the implementation of testing matrices using tools such as Load Runner.

Deploy physical and virtual servers in a Hyper-V virtual environment.

Design, configure and deploy SAN to support physical and virtual servers hosting different versions of Electronic Medical Record solutions.

GLOBAL PAYMENTS, Inc. – Sr. Systems/Network Engineer, Atlanta, GA 01/2011 – 09/2011

Deliver project on time and under budget while leading a team of Engineers during the Network integration of one of Europe largest financial institution’s with that of the United States largest credit card processing company, as a result of merger.

Implement Active directory integration into existing Domain for remote locations within the scope of the migration process.

Provide incident management for Exchange 2000 while migrating over 6000 users form a physical environment to a VMWare hosted virtual environment.

Utilize tools for monitoring the health of servers and Network devices.

Implement intrusion Detection tools Snort and Wireshark.

Identify and rectify issues long standing issues with DNS and other third party applications.

Configure and manage network devices such as Routers, Switch and firewall on the WAN connection for inter-continental link with OSPF configured.

Troubleshoot WAN connectivity issues with network devices on MPLS circuit.

Proactively support all Network devices and Servers using remote management tools, Remote Management console, Remote Desktop, Web Management Interfaces and Putty.

COMTRONET, Inc. – Principal Technical Specialist & IT Manager, Hyattsville, MD 02/1999 -11/ 2010

As the principal technical specialist, facilitated the design, installation and configuration of Data centre and Local Area Network for a Web Hosting, integration and IT consulting start-up company, growing into a multi-million dollar a year business. Efficiently managed the internal systems as well as project managed the design installation and support for client’s establishment.

Efficiently lead the It department including team members, budget and technical projects to provide for business efficiency and continuation

Implement changes in the Technology department that aligns with the business principles

Managed incidents and services determining root cause and service restoration

Designed and implemented Active Directory and group policies on Windows server 2000/2003/2008 platform with integration of Microsoft Exchange 2003/2007.

Ensure security for corporate network and Data centre by implementing security policies using Cisco PIX/ASA security appliances and managing corporate Antivirus solutions.

Configured and Managed DNS on LINUX platform using BIND.

Maintained DNS, DHCP, IIS, FTP, WSUS and automated Backup services with Netbackup.

Managed hosting facilities that supported WEB services that included WWW, FTP, File sharing.

Managed clients network migration to Active Directory and Exchange server, improving efficiency and productivity.

TechUSA, inc. – IT Lead Engineer, Millersville, MD 05/2000 -05/2001

Increased productivity in a technical recruiting establishment while reducing IT department cost by 15% through consolidation of Resources and implementation of improved Network Performance.

Consulted with Management on location layout and installation of server room and interviewed vendors for Network installation.

Effectively managed the migration or the corporate network from a peer to peer installation to an Active Directory forest with 15 sub-domains in a WAN configuration that covered seven states along the North east and South East regions or the U.S.

Implement file access permissions for HTTP, FTP and designate IP Addresses to web servers.

Maintain control of trouble tickets generated through Remedy ticketing system.

Create install and remotely manage scripts used to automate server process using free vision, Remote Administration, Remote Desktop, VNC and Terminal Server.

STRAYER UNIVERSITY, Washington, DC

Bachelor of Science, Information Systems

Associate of Arts, Information Systems

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