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Customer Service Supply Chain

San Diego, California, United States
February 07, 2018

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San Diego, CA 92123


Mechatronics Engineer with experience in Project Management with the capacity to work under pressure while delivering measurable results and improvements to customer schedule.


Bachelor of Science in Mechatronics Engineering, Universidad Autónoma de Yucatán, Yucatán, MX., 2014


Sr. Planner/Scheduler, Vista, CA

Jif-Pak Manufacturing July 2017-Present

●In charge of 18 production lines distributing work loads taking into consideration the number of operators that we had, machine availability and reducing the number of machine set-ups and change overs; this increased on time delivery by 15%

●Worked together with customer service reviewing proposals and checking capacity, materials availability in order to satisfy customer requirements and request dates.

●Used Excel (VLOOKUP, standard formulas, pivot tables) to check shortages and teamed up with purchasing to reduce expedited shipments

Production Planner, Tijuana, MX

RSI Home Products S. de R.L. de C.V Jan 2016- April 2017

●Restructured the production scheduling method by reducing the number of setups from five per day, on average, to two per day, and thus cutting customer shortages by 25%, improving department efficiency, achieving on-time delivery, and boosting client satisfaction

●Dispatched customer requests for spare parts, coordinating with multiple departments, including production, quality assurance, supply chain, and tooling to fulfill warranty requests within 48 hours of receipt

●Assessed work scope based on ERP (JD Edwards) reports exported into Excel, producing project plans and creating work orders for the production team

●Created ERP demand for long-lead materials based on forecasted work orders, working with the supply chain team, ensuring on-time delivery to support production efforts

Maintenance Technician, Tijuana, MX

RKERN Manufacturing de Mexico S. de R.L. de C.V Jan 2015 - Jan 2016

●Repaired motors and CNC machinery

●Completed daily setups of CNC machines with G code

●Performed Total Productive Maintenance on CNC machines


US Permanent Resident, English (Fluent), Spanish (Native), MS Office, JD Edwards, Crystal Reports, AutoCAD, SolidWorks

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