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Customer Service Information Technology

Phoenix, Arizona, United States
February 06, 2018

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Neil Williams

**** * ****** ***, *******, AZ ****1

Phone 313-***-****

Email: n

Experience 2013 - 2017

Mastech Inc. Livonia, MI

S ecurity Technician

Install and Repair-

ATT Digital Life Security System

Educate customers on service features and functionality Verify all services are working correctly

Install and rearrange inside wires

Maintain a daily schedule of repair and install appointments 2010 – 2013 Advanced Comm. Inc. Warren, MI

C ommunication Technician

Install and Repair-

Phone service/ Internet connectivity/ Cable TV

Provide superior customer service to in-home clients. 2007 – 2010 Android Industries Lansing, MI

Automobile Assembly Line Technician

Perform technical assembly of automobile cockpits.

Assist work team with daily productivity goals.

2001 – 2007 Ameritech, Inc. Lansing, MI

Cable and Telecommunications Technician

Install, maintain and upgrade cable systems, phone service and internet connectivity.

Perform repair work and respond to service problems at the homes of cable users.

Keep cable, phone and internet systems operating efficiently

Provide superior customer service to in-home clients. Education 2 010 - 2017 Macomb Community College Warren, MI Computer Technology Service

2009 – 2010 Career Quest Learning Center Lansing, MI

Information Technology Program, C ompleted July 2010 Acquired skills include:

Set up workstations, installed operating systems, ensured network connectivity and installed and tested hardware and software.

Ability to communicate with staff, users, and management to establish requirements for new systems or to obtain information to diagnose problems.

Troubleshoot, install and configure expansion cards: modems, NICs, hubs, sound cards, video cards, and routers.

Knowledge of network protocols such as: POP3, TCP, IPv4, IPv6, NetBOIS, DNS, DHCP, HTTP, SMTP, IMAP and FTP.

Microsoft Desktop Support.

Excel, Word Advanced, Outlook, Access, Power Point.

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