Data Entry Customer Service
Resume:
Felicia Mahabirsingh
*********************@*****.***
Fort Mill, SC 29708
I am a people person with a great attitude, very dependable, have great work ethic, and process team player skills. I’m extremely organized and able to handle multiple tasks at one time, with excellent communication skills. I will use my skills in data entry and as well with my experience with Microsoft Office and Excel.
Authorized to work in the US for any employer
WORK EXPERIENCE
Patient Care Coordinator Lash Group - 2016-03 - Present
Effectively documents customer interactions.
Creative Developing and coordinating patient care programs managing and preparing public relations information Managing human resources.
Handling patient case management
Managing patient care Accurate data entry into HRIS system and as well as other applicable tracking/systems
Prepare, mail, email or fax benefit/leave of absence information/packets as needed and upon request to associate.
Perform all administrative functions necessary to support benefit programs and leaves of absence as assigned.
Calculate and charge missed premiums, refunds and repayments for untimely enrollments, terminations and qualifying event changes.
Assist clients, members, etc. with inquiries about eligibility, card generation, account status, eligible expenses, FSA and HSA regulations.
Manage the benefits eligibility status of re-hired employees.
Provide support to the team's benefits administrator as needed.
Assist with open enrollment and departmental mailings projects.
Other projects and responsibilities may be added at the manager's discretion.
Having experience in identifying, investigating and resolving customer questions and issues?
Retention Specialist Conduent Call Center – 01/2014-05/2016
Ensure that customers understand their bills answer customer questions regarding recent product and service purchases.
Make outbound customer retention calls.
Work simultaneously with multiple computer applications and databases ensure that customers are happy with their communications.
Have the ability of a company or product to retain its customers over some specified period.
Making and receiving phone calls from existing customers over 30 person day.
Sharp Environmental Services 10/2004-12/2013
Sales Specialist
Possess excellent communication and interpersonal skills
Pay close attention to details
As a sales specialist I must inform and assist clients about the technical features of the merchandise and is capable of demonstrating the merchandise’s use upon request.
Perform the administrative role in an entry-level position
Making and receiving 40 inbound/outgoing calls daily
Contacted future customers who express interest through websites, e – mail, or direct mail coupons or through automated dialing systems.
Compile and track the sales data for evaluation.
The Sales Specialist must have the knowledge about merchandising techniques for specialized and/or technical products.
EDUCATION
Received my high school diploma in June 1999 with a GPA 3.5 further my education by attending Queens College and receiving my associate degree in June 2005 with a grade point average 3.9
SKILLS
Excel Management, Operations Management, Billing, Customer Service, Benefits Administration, Administrative Assistant, Sales, Typing, Communications, Collections, Supervisor, Microsoft, Microsoft business 2010
ADDITIONAL INFORMATION
Communicator Problem-Solver Personable Compassionate Multi-Tasker Clear communication skills and friendly demeanor Excellent time management and leadership skills Proficient with Microsoft Excel and PowerPoint Typing skills of 30+ WPM Ability to work in a team Ability to resolve complex issues Ability to work in high-pressure environments, like call centers Effective communication skills Active listener Computer skills Time management skills Persuasion and negotiation skills
References upon request
Contact this candidate