Back Office Agent
Resume:
JOVELLE N. ESPEDIDO
Nicanor Garcia Street, Bel-Air, Makati City
***************@*****.***
Detail-oriented and with a positive attitude
Good clerical skills
Ability to work independently
Excellent communication and time management skills
Creative, solutions-oriented, effective problem solver, and a team player
WORK EXPERIENCE:
February 2017 – Present Litigation Prep Clerk/Representative (WCAB Litigation)
MicroSourcing
10th Floor Two E-com Center, Mall of Asia Complex, Pasay City, Metro Manila
•Document (from Qualified Billing and Collections Los Angeles, CA) comes preloaded on the computer.
•Organize exhibits and documents needed for the case.
•Gather relevant files (medical reports, legal documents, bill, etc.) from a variety of sources.
•Submit file within the specified due date.
March 2016 – February 2017 Mail Sorter/Scanner
•Document (from Qualified Billing and Collections Los Angeles, CA) comes preloaded on the computer.
•Examine, sort, and route documents (medical reports, legal documents, checks, bill, etc.) to designated organization.
July 2015 – March 2016 Appeals Associate
•Document (from Qualified Billing and Collections Los Angeles, CA) comes preloaded on the computer.
•Approve or denied claims.
•Validate if the applicant already exists in the database (verification).
•Access customer registrations/accounts and validate uploaded files required for the claim.
•Submit claims to its respective insurance company.
October 2014 – July 2015 Transaction Processor
XEROX Business Services Philippines
7th Floor One E-com Center Bldg., Palm Coast Ave., 1300 Pasay City, Metro Manila
Transaction Processor of banking, credit card, automobile loans, mortgage and home equity products that are provided by Bank of America
Performs data entry of material from source documents to a computer database.
Transcribes routine pre-coded and identifiable alphanumeric data from source document or into an automated system.
Identify and interpret data.
May 2011 – April 2012 Sales Associate
Job Placement Resources Services Cooperative
Suncellular Sunshop Robinsons Place Dasmariñas, Cavite
Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.
Meet all sales goals and exceed customer expectations.
Keep records of customer interactions, process customer accounts and file documents
Resolve product or service problems by clarifying the customer's complaint.
EDUCATIONAL BACKGROUND:
2009 – 2014 Bachelor of Science in Hotel and Restaurant Management
International School for Hotel and Restaurant Management School System
Tirona Hi-way, Habay, Bacoor, Cavite
2007 – 2009 Bachelor of Science in Business Administration major in Marketing and
Advertising Management
De La Salle University – Dasmariñas, Cavite
AWARDS:
March 2017 Certificate of Excellence
(MicroSourcing)
December 2016 Jack Of All Trades
(MicroSourcing)
SEMINARS ATTENDED:
July 24, 2009 Effective Customer Relations
Effective Customer Relations in Hotel Frontline Department
Sofitel Philippine Plaza Manila
October 14-16, 2007 Butil Lasalyano
Leadership with a Lasallian Purpose
Charles Huang Confe
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