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Back Office Agent

February 06, 2018

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Nicanor Garcia Street, Bel-Air, Makati City


Detail-oriented and with a positive attitude

Good clerical skills

Ability to work independently

Excellent communication and time management skills

Creative, solutions-oriented, effective problem solver, and a team player


February 2017 – Present Litigation Prep Clerk/Representative (WCAB Litigation)


10th Floor Two E-com Center, Mall of Asia Complex, Pasay City, Metro Manila

•Document (from Qualified Billing and Collections Los Angeles, CA) comes preloaded on the computer.

•Organize exhibits and documents needed for the case.

•Gather relevant files (medical reports, legal documents, bill, etc.) from a variety of sources.

•Submit file within the specified due date.

March 2016 – February 2017 Mail Sorter/Scanner

•Document (from Qualified Billing and Collections Los Angeles, CA) comes preloaded on the computer.

•Examine, sort, and route documents (medical reports, legal documents, checks, bill, etc.) to designated organization.

July 2015 – March 2016 Appeals Associate

•Document (from Qualified Billing and Collections Los Angeles, CA) comes preloaded on the computer.

•Approve or denied claims.

•Validate if the applicant already exists in the database (verification).

•Access customer registrations/accounts and validate uploaded files required for the claim.

•Submit claims to its respective insurance company.

October 2014 – July 2015 Transaction Processor

XEROX Business Services Philippines

7th Floor One E-com Center Bldg., Palm Coast Ave., 1300 Pasay City, Metro Manila

Transaction Processor of banking, credit card, automobile loans, mortgage and home equity products that are provided by Bank of America

Performs data entry of material from source documents to a computer database.

Transcribes routine pre-coded and identifiable alphanumeric data from source document or into an automated system.

Identify and interpret data.

May 2011 – April 2012 Sales Associate

Job Placement Resources Services Cooperative

Suncellular Sunshop Robinsons Place Dasmariñas, Cavite

Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.

Meet all sales goals and exceed customer expectations.

Keep records of customer interactions, process customer accounts and file documents

Resolve product or service problems by clarifying the customer's complaint.


2009 – 2014 Bachelor of Science in Hotel and Restaurant Management

International School for Hotel and Restaurant Management School System

Tirona Hi-way, Habay, Bacoor, Cavite

2007 – 2009 Bachelor of Science in Business Administration major in Marketing and

Advertising Management

De La Salle University – Dasmariñas, Cavite


March 2017 Certificate of Excellence


December 2016 Jack Of All Trades



July 24, 2009 Effective Customer Relations

Effective Customer Relations in Hotel Frontline Department

Sofitel Philippine Plaza Manila

October 14-16, 2007 Butil Lasalyano

Leadership with a Lasallian Purpose

Charles Huang Confe

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