Active Directory, Window Server 2008/2012 R2, IIS, Gpo,Dns, Dhcp, Tcp

POONAM C. GADA

*****@****.*** +1-443-***-**** Baltimore, Maryland LinkedIn

Dynamic professional with 4+ years of experience as a System/Network Administrator, Cloud Support Engineer

Summary

Master’s in Information Systems with 4+ years of diverse, cutting edge Systems Administrator experience at TATA CONSULTANCY SERVICES

Strong experience in managing server infrastructures, Windows, Linux platforms

Good knowledge in Windows Server 2012R2, Active Directory, System Center Configuration Manager

Great cross-platform experience in maintaining, troubleshooting and technical support abilities with migrations, computer hardware, network

Experienced with AWS cloud administration with EC2, S3, VPC, Route53, Security Groups, and IAM Services

Multi-cultured Team Player with complete flexibility to work independently as well as in a team and have quick grasping capabilities to work with the newly emerging technologies

Organized with an ability to prioritize workload, meet deadlines

Effectively plan, install, configure and optimize IT infrastructures to achieve high availability & performance

Excellent communication and problem-solving, troubleshooting skills

Good understanding of SDLC from design through production implementation using Agile and Waterfall

Great exposure to variety of databases like Oracle, PostgreSQL, and BI tools like Qlik Sense, Tableau

Education

Master of Science in Information Systems - University of Maryland CGPA: 3.74/4 (May’18)

Bachelor of Engineering in Information Technology - University of Mumbai CGPA: 3.50/4 (May’12)

Technical skills

Networking : Active Directory, Window Server 2008/2012 R2, IIS, GPO, SCCM,

DNS, DHCP, TCP/IP, OSI Layers, VPN, VLSM Subnetting, SharePoint

Amazon Web Services : EC2, S3, IAM, RDS, VPC, Route53, SES, AMI

BI Tools : Qlik Sense Desktop/Cloud, Tableau 9.3/10

Languages : SQL, PL/SQL, HTML5, CSS3, JavaScript, Java, PowerShell, Linux

Databases : Oracle 10/11g, PostgreSQL 9.6, MySQL

Operating Systems : Window XP/7/10, Ubuntu 16.04/17.10, Centos 7

Tools & IDE : Citrix, Putty, WinSCP, Office 365, Eclipse, Git, JIRA, BMC Remedy, SQL

Developer, Visual Basics, Advanced Excel, Cisco Packet Tracer, AutoCAD

Project Management : Agile, Water Fall Model

Professional Certifications

Microsoft Certified Professional and Specialist

Oracle Database 11g Administrator Certified Associate(OCA)

ITIL Foundation v3

Tableau 10 and 9.3 Desktop, Server & Data Science

AWS Certified Solutions Architect - Associate (Ongoing)

Work experience

Role : IT Intern (June’17 – Dec’17)

Company : Scientific Systems & Software International Corporation

Responsibilities:

Launch, configuration of windows server 2012R2, Ubuntu EC2 instance on AWS

Set up Java, PostgreSQL, Tomcat, Apache, Maven, Git, SSL environment on AWS EC2 instances

Deploy Business Management application on AWS, manage periodic deployment on AWS production servers

Create groups, roles, and users using AWS IAM service, maintaining S3 AWS storage

Perform Database analysis of entire application using PostgreSQL

Participate in weekly Agile/Scrum meetings, logged and tracked defects using JIRA

Contributed to requirement analysis and design of the product.

Environment: AWS (EC2, IAM, S3, SES, AMI), PostgreSQL, JIRA, Eclipse, Git, JavaScript, HTML5, CSS3, MAVEN, Java

Role : Business Intelligence Analyst Intern (May’17 – Aug’17)

Company : Index Analytics

Responsibilities:

Integrated different data sources and databases with Qlik Sense

Designed and analyzed visualizations, widgets and deployed extensions.

Analyzed market value of the Qlik sense tool, compared with other BI tools and presented in front of team

Environment: Qlik Sense, Microsoft Excel

TATA CONSULTANCY SERVICES LTD (Nov’12 – July’16)

Title : System Engineer (Apr’13 – July’16)

Role : Windows System Administrator

Project : Toys R Us

Responsibilities:

Administered Active Directory on Windows 2012 server, managed user domain, VPN accounts

Granted and managed permissions on files, shared drives & printers, implemented group policies

Performed software installation, upgrades, rebuild, day-to-day administration of over 800+ Windows Servers

Performed Backup and Restore of AD, servers.

Created and managed Mailboxes, security groups, Distribution Lists, and Public Folders under office365

Deployed rollouts and patches using SCCM, SCCM Metering

Managed successful Windows Server migration of critical production servers with no impact on business

Led a team of 5 members’ and mentored new aspirants on the process and functionality

Gathered and analyzed requirements, generated reports in excel

Managed external/internal escalations, peer reviews, and meetings

Installed, updated, and troubleshoot different software/ hardware, network issues on a client system

Configured Cisco switches, firewalls and routers along with monitoring the health of the devices

Collaborated directly with vendor for technical support to resolve complex issues

Increased efficiency by reducing AHT by 40%, increasing FCR by 30%, improved customer satisfaction

Assigned risk eligibility factor under Remedy while adhering to SLA, supported 24*7 IT operations

Environment: Active Directory, GPO, SCCM 2012, Windows Server 2012 R2, Office 365, VPN, Citrix, Excel, Putty, Wave link, BMC Remedy Ticking System, AS 400, LAN/WAN, Router/Switch/Firewall

Title : Associate System Engineer Intern (Nov’12 – Feb’13)

Role : System Administrator Intern

Responsibilities:

Installed, configured, and updated Linux machines, with Ubuntu, and CentOS

Installed, updated software packages using apt, yum and rpm, created hard and soft links

Cloned virtual machines of Linux using VMware, Oracle VM Virtual Box

Environment: Ubuntu, Centos

Academic projects

2

Network Infrastructure Design for an IT Solutions Company

Designed network for technologies provider company based upon requirements, speed, scalability, security

Applied Cisco 3 layered CISCO hierarchical model, different network technologies such as subnetting, DMZ, STP, VLAN, Trunk, ACL to build the network infrastructure

Environment: Cisco Packet Tracer

Microsoft Windows Server 2012 R2 Administration

Installed Microsoft Windows Server 2012 R2 and configured server roles and server storage

Managed active directory account, user and group policies, file/printer permissions on server

Configured DNS, DHCP on the windows server 2012R2

Environment: Windows Server 2012 R2, Active Directory, DNS, DHCP, GPO, VMware vSphere

Account Management Database for Utility Company

Designed and developed account database of Utility Company

Implemented business logic by executing PL/SQL procedures for each feature, tested using sample data

Environment: PL/SQL, SQL Developer, ERD

Awards

“ON THE SPOT AWARD” from TCS in May -2016, May – 2014, Nov- 2013

“EXTRA INITIATIVES AWARD” and “TCS GEMS” from TCS in Oct – 2015

Training

AWS Certified Solutions Architect

Created users, groups and assigned certain roles based upon requirements with AWS IAM service

Configure AWS EC2 instances from different EBS storage and provisioned them using bash scripts

Acquire hands-on experience on creating VPC and Route53 AWS services

Coursework

LAN Management – Microsoft NT, Internetworking, Advance Database Project, Cloud Computing, Data Warehousing, Structured Systems Analysis & Design, Decision Support System, Data Analytics & Statistics, Project Management

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