Customer Service Sales
Resume:
Recent Work Experience
Virginia College February 2017 - Current Admissions Representative
Assist potential students throughout the college admissions process
• Responsible for meeting and exceeding a variety of complex performance metrics
• Responsible for all interactions with students from the initial request for information to the provisional enrollment period and beyond
Full Creative May 2016 – February 2017 Work at Home Account Manager Assist clients in an account management role via a remote desktop from home.
• Responsible for meeting and exceeding call standards, ethics, and requirements
• Responsible for all interactions with clients of answering service Asurion May 2015 – May 2016 Work at Home Customer Service Agent Assist customers in a customer service role via a remote desktop from home.
• Responsible for meeting and exceeding call standards, ethics, and requirements
• Required to upsell products within a certain quota / acceptance rate with high success Suddenlink Business February 2013 – April 2015 Commercial Account Manager Maintain current relationships and grow business opportunities through cold calling/ prospecting leads
• Sold maximum commission modifier first month on floor and consistently met quota
• Created quote generators, trained on new products/services, and Refer-a-business Highly motivated to launch professional career.
Excellent interpersonal, communication and
relationship-building skills.
Skilled in Word, Excel, and PowerPoint.
A history of meeting/exceeding sales/other
goals in a competitive work environment.
Key Competencies
Customer Acquisition
Referral/Repeat Business Generation
75 Word Per Minute - Typing
Complaint Handling / Resolution
Consultative Sales
Sales Reports & Correspondence
Microsoft Office
Team Leading / Team Building
5520 49th St
Lubbock, TX
****.****@*****.***
Skype @ ryanfann
Complete Job History, Education Verification, and Professional References can be provided upon request School Name Dates Attended Degree Attained
Corllins University 2007-2011 Bachelor of Business Administration Shallowater High School 2002-2004 Diploma
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