Robert W. Paulin

*** ******** ****** ******* *****, Ma. 01376

Cell: 413-***-**** Email: ac4crw@r.postjobfree.com

Background:

An energetic result driven I.T. Professional with more than 15 years of experience and a diverse range of skills that would benefit any size IT infrastructure.

Proven track record in team leadership and technical skills.

Possesses first rate communication and collaboration skills with the proven track record of working with diverse groups effectively

Understanding of information security risk policies and awareness of IAM architecture

Superb troubleshooting and creative problem solving skills

Supported and troubleshot Med-large, multi-site networks: WAN and LAN connectivity

Strong knowledge of local and wide area (LAN/WAN) analysis, implementation and troubleshooting

Strong hands on experience in installing, configuring, and troubleshooting of Cisco and Juniper series switches and routers.

Configure, Verify and troubleshoot VLANs, trunking on CISCO switches, inter-VLAN routing, VTP

Moderate knowledge in configuring and troubleshooting Enterprise Wireless systems, including Cisco Meraki, Ubiquiti & Aruba.

Windows Server configuration/Admin, 2003/2008/2012 servers in VMware VSphere & Hyper V

Technical Skills

Systems Microsoft Windows (OS) 98, XP, 2000, Vista, Win 7, Win 8, 8.1, Win 10, Microsoft Windows Server; NT, 2003,2008 & 2012, Exchange 2000-2010, SQL 2000-2005, Novell Netware 5.0-6.5

Software Active Directory, Oracle, Access 2003-2010, VMware workstation, VMWare ESX, VMWare VSphere, Hyper-V, Citrix XenApp, Amazon AWS, Single Sign-On, Office 97-2016, Office 365, Lync, Lync, Zen-Works, Microsoft SharePoint, Cisco VPN Any Connect Client (SSL,IPSec), ALM, Powerlink, Courion, IAM, Courion Password, RSA Server 6.1, 7.1, 8.0, 8.1 RSA Authentication Mgr., SOX & PCI Compliancy, Crystal Reports v.9.0, Control M, Help Desk/Asset management Software; Reflections, Track It, Remedy, Service Now, Peregrine, Spiceworks, Connectwise

Anti-virus: MacAfee Enterprise, Symantec Enterprise Antivirus, Symantec Backup Exec, Sophos Anti-Virus/Spam, Sophos Enterprise Encryption, MacAfee E-Policy Orchestrator

Tools SolarWinds, Zabbix, Infoblox, IP Control, Port Allocation Tool, SMARTS, LabTech, Junos J-Web, Open NMS, Wireshark, Splunk Enterprise, SMARTS, Ghost, Acronis, Windows Server backup, Powershell

Networking Cisco IOS, Cisco XR, Juniper, Ciena, Routing & Switching, VLAN, OSPF, EIGRP, BGP, NAT, ACL, IPSec, IP Addressing, Subnetting, VLSM, ARP, VLAN's, VTP, STP, ACL, Policy-Map, Class-Map, Telnet, SSH, DNS, SNTP, DHCP, SMTP FTP Server, LAN/WAN, Juniper JUNOS

Hardware HP ProLiant / Netserver, Dell Power Edge 2950 series, HP ILO, IBM RSA, 3COM, HP Procurve, Cisco Catalyst series switches: 4900, 3650, 3750, 3760, 3560G, 2960, 2900, 2950, Cisco Routers ASR 9000,7600, 6500, 6509, 3845, 3400, 2811 Juniper EX 2200, 3300, 3400, 3750, 4200, 4600, 4948 Switches, Juniper Routers EX/MX, Ciena 3916, 3930, Midspan PDU, Cisco Meraki MX Firewall, Cisco ASA 8.x Firewall, SonicWALL, Raid, Printers, Laptops, PBX Hardware, Nortel Meridian PBX, Avaya Digital/VoIP systems, Avaya Digital/Voip, Cisco VoIP phone systems, Wyse Thin Client, Cisco Meraki Wireless AP, Aruba Wireless AP, Ubiquiti wireless AP and Cloud Controller.

Experience:

Signature Consulting

Comcast – Network Engineering Edge team Sep 2017 – Jan 2018

Large regional network UEN project upgrade moving from Cisco series to Juniper EX L3 switches

Performing work on tickets for new port and IP assignment on production Cisco and Juniper switches and routers.

Port and IP assignment/management for Comcast Regional Area Network and Unified Engineering Network

Performs advanced network maintenance mainly includes CMTS, Multicast, OSPF, IS-IS and BGP routing protocols. Editing and configuring of static routes and Access lists.

Port and IP setup, decommission interfaces and IP reservations

Configuration and setup of Cisco 4948E L3 switches for deployment. Configured base and uplink ports.

Set up and Configured Ciena and Arista switch for TV Studio feeds. Configured IP blocks, Routing, VLAN and Uplinks on Core routers. Creating and edit of SMOP for deployments.

Working on Comcast edge team configuring Juniper EX 4200/4300 for deployment

Configuration, setup and add/replace new members of Juniper virtual chassis

Configure pics/VC ports, interfaces, update JunOS, IP, host member name etc.

Clearbridge Technical

Integration Partners – Network Engineer / Technician 2/2017 – 9/2017

University Of Massachusetts, large multi stage network infrastructure conversion

Replace Cisco network equipment with 1500 + Juniper EX Switches in 425 Node locations

New Juniper environment implemented to increase wireless network capacity to 10Gbps

Configure and Install 1500 + Juniper EX 3300, 3400 & EX4600 series switches

Installation of SFP+ 10G transceivers, QFSP, Juniper DAC VC-cable and multi and single mode fiber patch cables. Install SFP and connect fiber to Juniper MX series routers on blades.

Installed Juniper EX 3300, 3400 & 4600 switches in clustered Virtual Chassis configuration

Setup multiple Eaton UPS systems in each node location

Monitored Solar Winds to verify new switches are online and any outages or heat issues Manage/unmanaged network hardware and resolved any errors or issues.

Configured and set up trunk port connections on production Cisco switches to connect to and route through Juniper EX 4600 switches.

Connected SSH to Juniper switches and use CLI to resolve issues and troubleshoot. Configure replacement Cisco switches for replacement for failed production switches.

Connected to existing production Cisco switches and Routers to capture existing interface settings and descriptions. Configured interface Ports and VLAN on Cisco switches for UPS management.

Entered new network devices In Infoblox System, reserved IP for UPS / Switches for deployment.

Installation of Aruba Wireless AP

City of Greenfield - Network / Server Engineer 8/2016 – 1/2017

Manage network and server infrastructure for a city municipality, multiple buildings and departments. Including Town Hall, police, Fire, Waste water treatment, Vets services, Library and health department.

Administer and maintains LAN and WAN networks hardware and software. Troubleshoots network issues or outages.

Manage and configuration of Cisco and juniper switches configured new VLAN and subnets as needed.

Setup and configured Ubiquiti Cloud corporate wireless AP system over multiple sites.

Support and configure client and site to site IPsec VPN tunneling, wireless P2P backhauls.

Administer and maintained Windows Servers, supported 60+ VM’s in VMWare VSphere 5.5 and Hyper-V server environment.

Systems proactive monitoring, performed server installation/maintenance in a Physical & virtual environment, configuration and support of Active Directory, wide-area network routing, wireless network configuration/maintenance, disk storage management, OS maintenance/upgrades, systems performance monitoring/optimization and creating and configuring new VM workstation / Servers as needed.

Monitoring of Cisco Meraki MX Firewalls across multiple sites

Monitor and configuration of corporate firewalls. Including static routes, rule creation, VLAN and subnet changes.

Maintain backups, error logs, and updates on servers, Troubleshoot user/system issues, failure recovery, Active Directory, DNS and Exchange support, Raid drive array setup and rebuild networking/VPN/Firewall, IP routing.

Clearbridge Technical Southborough

EMC - Global Network Command Center (Identity & Access Management) 4/2011 – 5/2016

Specific responsibilities include supporting Identity and user account provisioning including Active Directory, Exchange, UNIX, RSA VPN.

Troubleshoot RSA and SSL VPN access and security issues, Digital certificates, Multifactor Authentication, Single Sign-On, Privileged Access Management & Control systems.

Resolving Issues related in RSA Authentication Mgr., RSA Server, SSL VPN, Active Directory & Group Policy, LDAP, Gateway & Firewall.

Extensive experience in Malware and Ransomware incidents involving compromised systems. Performs technical risk assessments and implemented policies and procedures. Worked with CIRT & SOC teams to resolve and contain threat.

Manage end user accounts, user access groups and entitlements using applicable tools and applications

Identify and remediate control failures in IAM controls

Collaborates with other teams such as Engineering, Systems and Network /Security Operations to resolve issues.

Responsible for testing of Courion account provisioning product. Recommend fixes and enhancements. Beta testing of RSA help desk portal administration web application.

Analyzes identity and access management onboarding processes /workflows, recommends ways to improve efficiency. Being aware of Sarbanes Oxley process and procedure requirements.

Created and updated technical documentation for first and second level support teams. Including RSA application and token installation procedures. Ensuring that ServiceNow, ITIL, and the knowledge base databases remained current.

Projects: AD Lockout policy ( Used data from Splunk to analyze issues), RSA Client Experience, RSA Self Service Portal

SHI Inc. Burlington Ma

Verizon – (Contractor/Pc Refresh project) 2/2011 – 4/2011

Responsibilities included Setup and configure new laptops as well as reimage/refresh and encrypt existing laptops for deployment.

Implementation of desktop environment with a focus on pc desktop / laptop configuration, image management, OS patch management, systems integration, asset management, inventory planning, procurement, and software distribution.

Setup new laptop remotely, uncompress and deploy image through ISYS Image Server and migrate all user data to new machine, Install applications over network..

CorpIT Farmington, CT.

Desktop / Network Support - Tier 2/3 9/2010 – 12/2010

Contractor for UNFI corp. (United Natural Foods inc.) Chesterfield NH 10/2010 – 12/2010

Desktop/Network support for a Corporate office / production environment

Maintain a desktop support structure to sustain efficient operations office personal and Distribution center. Managed and prioritize issues in Remedy Ticketing system

Manage all aspects to desktop environment including antivirus system, system roll out processes, Citrix Thin clients, Avaya VOIP / Digital phone system, desktop application maintenance, Printers, patching, licenses

Supported Network hardware infrastructure in a multi building LAN environment.

Act as escalation point for enterprise-wide client issues.

JVT Advisors Andover, MA

TJX - Store Systems Analyst 04/2010 - 9/2010

Executed project work for TJX Corporation, Store Systems Production Support department to remediate and ensure PCI compliance of all store servers and POS Computer systems.

Remote patching production servers and POS systems at all store locations in North America & Europe.

Managed software compliance and troubleshoot tickets on all store servers & POS workstations in North America and Europe.

Judge Group Springfield, Ma

Consultant (Data Security/Project Team Lead) 08/2008 – 07/2009

Executed multiple projects for TD Bank North

Managed & implemented branch reorganization of 600+ offices in a Novell Netware Environment.

Managed 4 person Data security engineering team for deployment project, Managed and ran support Bridge call center for multiple deployment teams in field.

Setup & Configured 375 HP Servers, Setup all Raid, ILO configurations, Installation Netware 6.5, Zenworks, Symantec Antivirus, installed all patches via VB script, as well as tested all servers in a E-directory environment as part of quality control prior to deployment dates.

Prepared sites in E-directory Network for Server and PC deployment for each branch location.

Implementing scripts used to merge users and data from existing to new environment.

Troubleshooting User access or software issues during hardware deployment. Created and manipulated users via Policy Deployment, Active Directory & E-directory.

Gill Montague Regional School District

Desktop Support / Field Tech Tier 2 09/2005 – 06/2008

Responsible for maintaining multi building Elementary school network. Supported all computers, network hardware and software in Novell Netware environment. Assuring stability of School system network and the connectivity of all computers within the district.

Manage operation of all computer hardware in these locations, 350+ computers, projectors, printers, servers and network hardware. Troubleshoot and diagnosed network, Server & PBX issues.

Resolved Issues with User accounts in E-directory, Education Software support (Gradequick & Admin +)

Assisted in preparation and migration from Novell to Microsoft AD environment, Built/configured Windows 2003 and 2008 Server.

Greenfield Community College

Computer Technician 11/2002 - 08/2005

Diagnosed School pc and laptop hardware issues and resolved in a timely manner.

Installations and upgrades of Computer hardware and OS (XP) and Campus applications

Setup of new systems, installation of OS and Applications.

Administrator

Education

Greenfield Community College, Greenfield MA

A.A., Computer Information Systems, 2005

GPA: 3.85. Networking track

Achieved Deans List status for last 3 consecutive semesters

Greenfield Community College, Greenfield MA

Certificate, Human Services, 2002

GPA: 3.25. Specializing in working with and counseling behaviorally challenged teens.

Internship program at Poet Seat School Greenfield.

Franklin County Technical School, Turners Falls MA

H.S., Computer programming/Electronics, 1986

GPA: 3.0. Trained in Electronics: Circuit board repair, assembly & maintenance

Computer Programming: Basic, Pascal & Cobol

A+, MCP

Cisco CCNA Certification **(Pending, preparing for exam currently)

EMC Cloud Infrastructure and Services (Training)

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