WESLEY C. BROWN
Sugar Land, TX **478
713-***-**** (cell)
Email: ac4cr6@r.postjobfree.com
TECHNICAL SUMMARY
Microsoft Certified IT Professional experienced in providing Microsoft Windows Operating System support, Windows 7 deployment, Active Directory configuration and account management responsibilities.
Well versed in all Microsoft Windows operating systems, Microsoft Office Products, Bomgar, Citrix, Lotus Notes and Microsoft Exchange Server.
Other specialized software includes WinMagic(Encryption)
Ticketing systems includes Heat, Altiris, and Cherwell.
Proficent in setting up and maintaining following hardware. Dell PCs, laptops, HP printers and other printers, plotters, Andriod tablets and phones, and Ipads\Iphone
Excellent people and organization skills
Production of accurate documents, with attention to details
Self-starter with ability to identify work priorities and handle multiple projects simultaneously within critical time constraints and deadlines in a fast-paced environment
Interface effectively with all levels of internal and external personnel
Able to handle complex and highly confidential matters in a mature, professional manner
CERTIFICATIONS
Microsoft Certified IT Professional (MCITP – Windows 7 Desktop Administration)
COMPTIA A + certified
ITIL V3 Foundation certification in IT service
Certified on Compaq, HP, & Dell desktops, laptops and servers
Certified on multiple HP printer models
2015 ACMT
EDUCATION
AAS degree from the National Education Center, Bryman Campus, Houston, Texas, 1989
Attended various in-house training programs at MD Anderson Cancer Center.
PROFESSIONAL EXPERIENCE
12/2017 – Disney Cruise Lines
Contract Support
Win 7 to Win 10 migration
Installed new local and network printers and MFP’s
Transferred data and MSO profile and set-up objects in AD
Removed and installed new servers
2000-2017 – M.D. ANDERSON HOSPITAL, Houston, Texas
System Analyst II
Was responsible for working in a 10,000+ user environment supporting every aspect of the campus during my time there. Everyone from cleaning crew to top executives.
Day to day responsibilities including level II desktop support, working small departmental moves, most recently in an Active Directory\Windows 7 environment.
Handled issues with wireless devices and printer troubleshooting and reporting network issues.
Completed multiple projects: Windows NT to Windows XP migration while at the same time working Novell to AD networking protocol.
Windows XP to Windows 7 Migration, Lotus Notes to MS Exchange\Outlook migration.
Used Heat, Altiris, and Chewell to document tickets.
1997-1999 – Various Companies
Contract Support Specialist
Assignments included:
Supported 60 locations with LAN, server, and workstation Hardware & Software upgrades
Gained expertise in Novell environments with Windows workstations
Supported Microsoft Exchange migration
Ensured Y2K compliance
Supported NT rollout and conversion of Token Ring to Ethernet network for a user base of 250-300 users and reconfigured desktops for 250-300 users on an Ethernet network using TCP/IP and IPX/SPX protocols in a Novell/NT environment
1989-1997 – Various Companies
Field Services Technician
Assignments included:
Responsible for troubleshooting hardware problems with HP and Compaq desktops at various client sites
Repaired office electronics such as copiers and fax machines
Developed communication skills with users in order to assist them with their problems