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Active Directory Microsoft Office

Sugar Land, Texas, United States
February 05, 2018

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***** ********

Sugar Land, TX **478

713-***-**** (cell)



Microsoft Certified IT Professional experienced in providing Microsoft Windows Operating System support, Windows 7 deployment, Active Directory configuration and account management responsibilities.

Well versed in all Microsoft Windows operating systems, Microsoft Office Products, Bomgar, Citrix, Lotus Notes and Microsoft Exchange Server.

Other specialized software includes WinMagic(Encryption)

Ticketing systems includes Heat, Altiris, and Cherwell.

Proficent in setting up and maintaining following hardware. Dell PCs, laptops, HP printers and other printers, plotters, Andriod tablets and phones, and Ipads\Iphone

Excellent people and organization skills

Production of accurate documents, with attention to details

Self-starter with ability to identify work priorities and handle multiple projects simultaneously within critical time constraints and deadlines in a fast-paced environment

Interface effectively with all levels of internal and external personnel

Able to handle complex and highly confidential matters in a mature, professional manner


Microsoft Certified IT Professional (MCITP – Windows 7 Desktop Administration)

COMPTIA A + certified

ITIL V3 Foundation certification in IT service

Certified on Compaq, HP, & Dell desktops, laptops and servers

Certified on multiple HP printer models

2015 ACMT


AAS degree from the National Education Center, Bryman Campus, Houston, Texas, 1989

Attended various in-house training programs at MD Anderson Cancer Center.


12/2017 – Disney Cruise Lines

Contract Support

Win 7 to Win 10 migration

Installed new local and network printers and MFP’s

Transferred data and MSO profile and set-up objects in AD

Removed and installed new servers

2000-2017 – M.D. ANDERSON HOSPITAL, Houston, Texas

System Analyst II

Was responsible for working in a 10,000+ user environment supporting every aspect of the campus during my time there. Everyone from cleaning crew to top executives.

Day to day responsibilities including level II desktop support, working small departmental moves, most recently in an Active Directory\Windows 7 environment.

Handled issues with wireless devices and printer troubleshooting and reporting network issues.

Completed multiple projects: Windows NT to Windows XP migration while at the same time working Novell to AD networking protocol.

Windows XP to Windows 7 Migration, Lotus Notes to MS Exchange\Outlook migration.

Used Heat, Altiris, and Chewell to document tickets.

1997-1999 – Various Companies

Contract Support Specialist

Assignments included:

Supported 60 locations with LAN, server, and workstation Hardware & Software upgrades

Gained expertise in Novell environments with Windows workstations

Supported Microsoft Exchange migration

Ensured Y2K compliance

Supported NT rollout and conversion of Token Ring to Ethernet network for a user base of 250-300 users and reconfigured desktops for 250-300 users on an Ethernet network using TCP/IP and IPX/SPX protocols in a Novell/NT environment

1989-1997 – Various Companies

Field Services Technician

Assignments included:

Responsible for troubleshooting hardware problems with HP and Compaq desktops at various client sites

Repaired office electronics such as copiers and fax machines

Developed communication skills with users in order to assist them with their problems

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