Valerie Tyler

ac4cqm@r.postjobfree.com

Phone Number: 770-***-****

Customer Service Associate

Highly motivated, creative and flexible Customer Service/ Cashier with twenty plus years of experience working in the Customer Service industry. Specialized in building effective, productive working relationships with internal and external customers. Excellent computer skills, including 10 key adding machine, computerized cash register, two-way held radio and all office related machines. Work Experience

Administrative Office Assistant

MidCity Brokerage

Chicago, IL

May 2017-January 2018

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

• Answer telephones, direct calls, and take messages

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

• Compile, copy, sort, and file records of office activities, business transactions, and other activities

• Documenting/Recording Information

• Communicating with Persons Outside Organization

• Performing for or Working Directly with the Public

• Experience with: Adobe Systems Adobe Acrobat, Data entry software, Desktop computers, Electric typewriters, Laptop computers, Microsoft Office software, Microsoft Outlook, Multi-line telephone systems, Personal computers, Scanners

Teacher assistant

Detour 2 Discovery

Chicago, IL

November 2013-April 2017

• Observe student performance, and record relevant data to assess progress

• Participate in teacher-parent conferences regarding student progress or problems

• Organize and label materials and display students work in a manner appropriate for their eye levels and perceptual skills

• Attend staff meetings and serve on committees, as required Customer Service/ Cashier

Flowers and Things

Chicago, IL

July 2012-October 2013

• Issue receipts, refunds, credits, or change due to customers

• Assist customers by providing information and resolving their complaints

• Greet customers entering establishments

Security Officer

Chicago Board of Education

Chicago, IL

August 2005-June 2012

• Lock doors and gates of entrances and exits to secure buildings

• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

Customer Service/ Cashier

Hot Dog Heaven

Chicago, IL

January 2000-July 2005

• Receive payment by cash, check, credit cards, vouchers, or automatic debits

• Issue receipts, refunds, credits, or change due to customers

• Assist customers by providing information and resolving their complaints Office Manager

O and J New Era

Chicago, IL

January 1994-December 1999

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

• Answer telephones, direct calls, and take messages

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints Assembly Line Worker/Team Leader

Quality of Life

Chicago, IL

February 1987-November 1993

Assembled packages on a conveyor belt to be shipped from warehouse Loaded boxes upon pallets for forklift operator

Communicated via two-way radio/in person with immediate supervisor while in a Team Leader position

Monitored a team of ten associates

Adhered to all safety and security policies and procedures Education

Some College, Cognitive Psychology and Psycholinguistics Argosy University

Atlanta, GA

February 2013-January 2014

• Prepare course materials, such as syllabi, assignments,

• Getting Information

• Processing Information

• Experience with: Data entry software, Desktop computers, Web browser software, Webcams High School Diploma or Equivalent, Liberal Arts and Sciences, General Studies and Humanities, Other

Paul Robeson High School

Chicago, IL

September 1982-September 1986

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