Sales Support

Mayashree Bordoloi

***- **** *** ** **, Calgary, AB T2R 1B1

Phone: 403-***-****, Email: ****.********@*****.***

Summary

IT Professional with 3 years of experience in production support activities and enhancements.

Experience as Oracle HRMS Functional, Technical Analyst and Website Development.

Good working knowledge on web development technologies like PHP, MVC framework of PHP, CodeIgnitor, Drupal, WordPress HTML, Java, C, C++, C#, .Net, Ruby, Python, CSS, JavaScript, JQuery, AJAX and JSON and production support system.

Recognized and awarded for quality delivery and excellent customer support.

Awarded the best team award for being a player and part of the best team performance.

Technical Skills:

Tools: MS Office, Oracle PLSQL Developer, JIRA

Language: Python, C, C++, C#, Java, Ruby

Processes: QA methodologies, SDLC, Data Modelling

Operating Systems: Windows 2000/XP/7/8

Database Design, SQL, Oracle Forms, Oracle Reports

Professional Experience

RN Engineering, Calgary

Nov 2017 to present (Duration 6 months)

Research Assistant

Developing website using WordPress.

Customization of themes and using plug-ins.

Developing content of website and SEO.

Used Photoshop for editing pictures and Adobe Premiere CC for video editing.

Digital marketing using LinkedIn and preparing marketing materials for re-branding.

Deep research done on Industrial Internet of Things. Made demo models for client using Raspberry Pi in Raspbian and stepper motor. Programmed in python to build a program to operate a Pumpjack printed in 3D printer and connected it to Azure to read telemetric data and act on data. The model was created to make an OT scenario and connected to Microsoft Azure Suite, which is IT, to replicate a OT and IT convergence representation.

The Brick, Calgary

Aug 2017 to Sep 2017

Sales Associate:

Handling Client objections.

Closing Sales and meeting targets.

Making Sales Calls to potential prospects.

Handling Invoicing end to end.

Selling KPI’s and warranties.

Credit card Application process.

Volunteering Services under Code Teen, Calgary Public Library

Aug 2016 to present

Mentor

Helping teens learn coding skills like HTML5, CSS3, JavaScript, Python etc. as they work through tutorials or complete their own project work.

Responsible for reviewing some of the project works and guide them in the same. This experience has helped a lot in understanding the working environment in Canada and interacting with other mentors and the teens while they face any issues building a friendly atmosphere.

Accenture India Pvt Ltd, Bangalore

Sep 2014 to Dec 2015

Technical Consultant

Enhancement of customer’s new requirement and resolving defects.

New Business Requirements Study and Analysis.

Development of PL/SQL packages, procedures, functions.

Preparing Functional Design Document, Technical Design Document and Unit test plan document.

Creations of Users, Responsibilities, defining Request Group and Menus. Creation of Concurrent Programs.

Migration of data from customer legacy system to Oracle Apps through APIs and PLSQL scripts.

Configuring Global Security Profile.

Development of XML reports from scratch.

Development of Interfaces and alerts

Development of timecard reports.

Contributing in all phases of the development lifecycle

Excellent knowledge of Relational Databases, SQL

Experience in developing web applications using at least one popular web framework

Hands on experience in C++ and Oracle PLSQL

Closely worked with the Testing Team to help build test cases and accordingly help develop test plans in HPQC.

Accenture India Pvt Ltd, Bangalore

Jan 2014 to Aug 2014

Production Support Analyst

Scheduling oracle jobs in Tidal Scheduler

Development of jobs, events, email alerts in Tidal

Handled single handed go live of Tidal and its issue fixes during the upgrade from version 5.x to the latest version of the tool 6.x

Nominated as SPOC from offshore during the first 6 months because of high-priority-high-stakes solutions in record time.

Adapted to the complex environment of the production support during the escalation phase and took over to a smooth-running environment.

Received Client Appreciation for handling and managing the critical issues during support.

Also got an opportunity to work with incidents and service requests using Maximo tool and assignments of the tickets from creation to closure with proper follow up with end users.

Education

Master of Computer Application

St. Anthony’s College Shillong 2013

BSc. IT

Jorhat Institute of Science and Technology 2010

Both Degree have been evaluated and awarded as Canadian equivalent degree by World Education Services.

Awards

‘Best Team Award’- Clients Appreciation for continuous dedication and providing critical support specially during the Daylight-saving times and handling the customer jobs and supporting production shut down and start up activities.

‘Accenture Performance Points’ for continuous display of pro-activeness and efforts and ensured timely and quality delivery.

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