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Customer Service Active Directory

Houston, Texas, United States
February 05, 2018

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**** *** ***** **.

Houston, TX 77083


Networking Professional seeks position as a IT Desktop/Network Technician. Specializing in Windows Environment, proficient in Cisco Routers and Switches, and Certiport IC3 certified with eight years of experience


Keller Graduate School of Management August 2015

Masters of Information Systems Management

DeVry University July 2013

Bachelor of Applied Science; Network Communication Management


Operating Systems: MS Win 2000/XP/Vista/ Windows 7/Windows 8/ Windows 8.1/ Windows 10. Mac OS, Ubuntu, Linux, Android, iOS.

Other Applications: MS Office Suite 2003-Current, Office 365, Virtual PC, Adobe Photoshop, Adobe Dreamweaver, Adobe Fireworks, Adobe Flash, Cisco Packet Tracer, GNS3, VM Ware, MS Project, MS Visio, OPNET, MS Visio, MS Access, FileZilla, cPanel, WHM, Zabbix, Parallels Virtual Server, Basics of BASH/GatorShell Commands.

Technical Skills: Apache Troubleshooting, Email Troubleshooting, SSL Troubleshooting, PHP troubleshooting, Wordpress Troubleshooting, VPS Troubleshooting, Joomla Troubleshooting, Magento Troubleshooting, Basic Soldering, TCP/IP, Static IP Configuration, Network Topologies, DHCP Configuration, Windows Server Administration, LDAP Protocol, Active Directory, Microsoft Exchange and Troubleshooting, Pinging, LAN/WLAN Configuration, PC hardware and operating systems troubleshooting, basic HTML, Adobe Dreamweaver, Adobe Photoshop, end user support, and customer service.

Communication: Bilingual, fluent in English and Spanish.


BitLut, Inc October 2017- December 2017

SugarLand, TX General Contractor

Tasked with building server racks, and six tier metal racks.

Tasked with building specialized computers meant for GPU mining for cryptocurrency.

Installed and configured Windows 10 N and optimized for GPU mining.

Installed six Nvidia GTX GPU Cards per computer.

Assembled ASIC Miners with the power supply.

Configured static IP addresses, subnet masks, and default gateway for GPU miners.

Installed and assembled GPU miners to metal racks and drilled GPU cards to the metal racks.

HostGator March 2017 – June 2017

Houston, TX Junior Administrator/Web Advisor

Provide frontline support to customers who reach out to chat support.

Troubleshoot hosting errors using GatorShell Commands

Troubleshoot email send and receive issues.

Troubleshoot 400/500 Server Errors.

Troubleshoot DNS and Nameserver Issues

Test performance of domains with GT Metrics.

Troubleshoot VPS and dedicated Server errors.

Wordpress/CMS troubleshooting.

Biotechnology Solutions USA July 2012 – March 2017

Houston, TX IT Generalist/Lab Technician

Created and maintain documentation related to network configuration.

Deployed methodologies for testing network performance and providing network performance statistics and reports.

Programmed LAN, WLAN, servers, switches, routers, and other hardware.

Developed the company disaster recovery plans to detect faults, minimize malfunctions and backup systems as it relates to network functionality.

Programmed user profiles in Active Directory.

Executed Group Policy in Active Directory.

Proficient in MS Office 365 including Word, Outlook, Excel, Exchange, Access, and One Drive Cloud Storage.

Offers day to day end user support for client, roaming, and mobile users.

Manage Office 365 activities and monitor licenses issued.

Team Lead for Windows 10 migration

Trained team on new features of Win 10

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