Customer Service
Resume:
Ebram Nagy Nassief
Address: Maidan Hawally
Mobile: +965-********
Email: **************@*****.***
Marital Status: Married
Military Status: Exemption
Date of birth: 1/3/1991
Visa: Transferable visa 18
EDUCATION
September 2008 – May 2012 Bachelor of Guidance.
Fayoum University, Faculty of Tourism and Hotels.
Total grade: Very Good with high honor.
COURSES
ICDL Certificate.
An intensive course in the Russian language in the Language Institute of the Armed Forces in Cairo.
EXPERIENCE
Complaint management system specialist at Talabat.com Company in Kuwait city.
Worked as a Receptionist in the Second Home Hotel in Kuwait city.
Worked as a Tour leader in Pegas Company in Sharm EL-Sheikh in Egypt.
Worked as a receptionist in two hotels Faraana Heights Resort and Tropicana Azur Club in Sharm EL-Sheikh in Egypt.
CURRANT JOB DESCRIPTION
Interact with customers through call, chat and emails.
Identify, research, and resolve customer’s issues using the admin tools and ticketing system.
Live monitoring of the orders to ensure that the service provider is following the KPIs set by the operations.
Helping the finance team to close the financial moth by providing the needed data.
Issuing refund process to the customer’s accounts upon cancellation and/ or for compensation.
Communication and following up with Knet gateway for customer’s complaints regarding their payments.
SUMMARY OF QUALIFICATIONS
Successfully worked as a part of a team and independently.
Ability to plan, organize & work under pressure.
Hard working and detail-minded.
Dependable and committed.
Excellent interpersonal skills.
OTHER SKILLS
Ability to work in a fast paced environment.
Learn quickly with desire constantly updating the current set of skills.
Computers Skills
Operating Systems Windows.
ICDL Certificate.
Languages
Arabic: Native Language.
English: Very Good (Reading & Writing)
Russian: Good (Reading & Writing)
EMPLOYMENT
Job Status: Contract, Fulltime
Site Location: No Preference
Date of Availability: Available upon request
REFERENCES
Available upon request.
Contact this candidate