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Systems Architect, Director of IT, Enterprise Architect

North Richland Hills, Texas, United States
February 05, 2018

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Professional Summary

- More than ** years in IT management, including strategic direction, budget preparation, vendor relationships, planning and operation of Data Centers.

- Evaluated current and future technologies and leading purchase and planning to support both short & long-term IT initiatives.

- A clear and direct project manager, skilled in developing and maintaining a broad vision, and communicating effectively across the organization to build focused and productive teams.

- Extensive experience in managing and leading the day-to-day Information Security and Disaster Recovery operations ensuring the availability, integrity, privacy, and security of data – achieving success by avoiding failure of systems and breach of security.

- Managed cloud initiative with Microsoft Office 365, G-Suite, Amazon AWS, GCP and security with the zScalar secure gateway.

- Understanding of Enterprise Architectures and managed Software Developed Team in a Service Oriented Architecture. Thorough knowledge of software development life cycles such as Agile and Scrum.

- Documented Network structure, policies, SLA and IT escalation processes. Prepared project documentation and demonstrated project plans and progress to the senior management.

- Deployed Apache Hadoop Cluster for Big Data initiative. Data load and extract using Hive, HBase, and PIG.

- Scripted the IT administration processes with Perl, Python and Shell Scripts on RedHat, Ubuntu, and IBM AIX servers.

- Led the DevOps team and created several automated deployments using PowerShell, Ansible, Chef, and Bash.

- Experienced in Wireless Networking, Switching/Bridging (VLAN, Spanning Tree), VPNs, LAN/WAN, TCP/IP Protocol, HP Open View NNM, Cisco Security Management (PIX, IDS).

- Experience Deployment and Management of IBM Web Sphere Application Server, RSA Secure Authentication, NFS, NIS, NIS+, Samba, Web Server (Apache), Jumpstart on UNIX & Linux.

- Actively participated and lead the IT project team in SAN and NAS deployment. Deployed NAS devices such as NetApp Filers, EMC Celerra, and EMC SAN. Also configured zoning on Brocade SAN switch.

- Lead my team in Installation & configuration of VMware ESX Server on SAN, Virtual Infrastructure client and VMware Consolidated Backup (VCB).

- Strong technical experience of Windows Servers, Active Directory, Terminal server, IIS Web server, DNS, DHCP, L2TP VPN, Exchange Server & Windows clustering from design, integration & Support.

- Successful at implementing SAP ERP in two facilities (Manufacturing and Sales & Distribution) seamlessly, which ensured there was no disruption to Customer delivery.

- Reduced telecommunication cost by implementing Cisco VOIP and successfully negotiating the contract with service providers.

- Led and Directed the Retail IT team to implement the Point-Of-Sale and Kronos WFM system. Created Inventory, Warehouse and Stock Replenishment processes with the Retail Operations Team.

- Partook in various technical publications, such as a monthly newsletter, biannual software guide, technical notes, white papers and IT escalation process.

- Developed and administered SLAs which was acknowledged as one of Baxter's Best Demonstrated Practices. Utilized innovative ideas and created Help Desk performance measurement criteria which lowered costs and improved response times.

- Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.

- 16+ years of experience as a Leader in Program/Project Management with a proven track record of Planning & Delivery of highly challenging projects with demanding timelines.

Technical Skills:

Operating Systems: Windows Server 2012, IBM AIX, Solaris 10, HP-UX, Red Hat Linux EL, SUSE Linux Enterprise Edition.

Storage & Backup: SAN-Cisco MDS 9x, Brocade 5x SAN switch, EMC CLARiiON CX, Net Backup, Backup Express.

Database: MS SQL Server, NoSQL and Oracle Solutions.

Mail Servers: Office 365, GApps, MS Exchange, Lotus Dominos & Linux Send mail Server

Networking: Cisco Router, Catalyst switches, HTTP, SMTP, NFS, CIFS, TCP/IP, PAM, SSH, TCP wrappers.

Security: Cisco Firewall, Cisco IDS, IPS, Cisco VPN, SonicWall, Fortinet, Trend Micro, zScalar.

Development Tools: Visual.NET, PERL, Python, Shell Scripts, Docker, Java, VBScript, JavaScript, jQuery, XML, HTML, AJAX, ASP, IIS, SQL, Hadoop HBase, Hive, and PIG.

High Availability: IBM HACMP, VERITAS Cluster, MS Cluster, Apache Hadoop Cluster.

Cloud Solutions: Amazon Web Services, Google Cloud Platform, Big Query, Microsoft Azure, Office 365, G-Suite, Skype.

DevOps Tools: Microsoft PowerShell, Ansible, Chef, Puppet, Tanium, and Docker.

Professional Experience:

CEC Entertainment (04/16 – Present)

Technical Director – Systems Architecture Irving, TX

CEC Entertainment Inc, headquartered in Irving, Texas, the company operates a system of more than 600 stores located in 10 countries. As a Technical Director, spearheading a team of System Architects, DevOps, System Engineers, and Product Managers. The team is responsible for application enhancements, OS engineering, and applications support for 1000+ customers.

Team Leadership & Supervision

- Managed business requirements, provided fit-gap analysis, as-is and to- be business process designs, conference room pilots (CRPs) functional configuration, testing, and user training.

- Spearheading a team of Application and System Engineers, Product Managers. The team is responsible for application enhancements, OS engineering, and support of the applications for 1000+ customers.

- Directed a team of Web Developers, SQL DBA and led the agile development of the eCommerce portal to Web 2.0, added upsell capabilities, and new packages to generate more revenue. Enhanced mobile UX with HTML5, AJAX/CSS and JavaScript. Deployed new E-Commerce code on the cloud using Amazon’s Cloud Front, Cloud Formation and Elastic Beans.

IT Management

- Initiated and Leading the business transformation project to enhance the IT services at the 600+ locations at a $2B business. Integrating and upgrading 100s of business applications and processes.

- Spearheaded the Cloud projects involving strategy, implementation support, and optimization related to information technology operations, business processes, security, and data integrity for the applications.

- Automated system deployments, patching and IT security analysis using PowerShell and Bash scripts. Created PowerShell modules for reusability of the code. Automated Linux deployments using Ansible and Chef tools.

- Migrated servers to AWS and deployed JBoss, WebSphere application servers. Scripted the user and application administration.

- Led the Middleware team and created processes to effectively manage the Mainframes, AS400 and IBM WebSphere Power Series systems running AIX. Leading the migration of UNIX systems to RHEL Linux.

- Formulated the HA/DR plan based on the application tiers. Critical data replicates to the remote clustered storage at AWS EC2/S3 over the secure link with hot standby recovery. Archived historical data to AWS Glacier.

LVMH Group (11/12 – 12/15)

Technical Manager – IT New York, NY

A world leader in luxury, Moët Hennessy-Louis Vuitton possesses a unique portfolio of over 60 prestigious brands. As Director of IT for LVMH Fashion Group, Led and directed the Information Technology function with the goal to establish, monitor and direct the strategic short/long-term goals, policies and procedures for the technology direction of LVMH through leading the development, implementation, and realization of applicable technological solutions while safeguarding assets and aligning with Global IT strategies.

Team Leadership & Supervision

- Developed IT Strategic Plan to enable competitive advantage. The plan provides a 3-year roadmap of IT strategy, prioritized initiatives and IT service delivery improvements, including their value proposition.

- Delivering high quality, cost-effective business solutions and IT service delivery by implementing ITIL processes, and effective project lifecycle management, including phase reviews, earned value analysis.

- Established project management and reporting on project progress. Facilitated daily scrum meeting to track project progress.

- Created Project documentation, charter, and work breakdown structure. Interviewed business managers to successfully integrate business processes into SAP.

IT Management

- Managed a diverse team of business intelligence/data analysts who analyzed and visualized critical aspects of business using data mining, statistical models, geographical analytics, and dashboards.

- Managed Direct-To-Consumer eCommerce business model with Web services, JAVA, API, and SQL. Spearheading a team of developers building solution based on Visual.Net, SSIS, and Dynamics CRM.

- Managed an innovative mobile interface project to connect customers with our brands. IOS Swift and Java-based App for users to try the new collection and provide their feedback on social media.

- Constructed and managed Apache Web server farm handling 25000 hits/day and 1 GBPS bandwidth, based on HACMP Clustered AIX machines and URL Load Balancing using no-single-point-of-failure architecture.

- Led my team in the implementation of Kronos Workforce Management, created Database on SQL and deployed Timeclocks.

- Deployed Apache Hadoop Cluster for Big Data initiative. Data load and extract using Hive, HBase, and PIG. Developed queries to retrieve data sets from unstructured data.

- Created Scrips to automate the IT administration processes with Perl, Python and Shell Scripts on RedHat, Ubuntu, and IBM AIX servers. User administration, application tuning, and management using scripts.

- Spearheaded the IT Infrastructure teams that include Cisco Networking, F5 Load Balancer, Security, Storage, Windows, and Unix/Linux server groups ensuring 99.99% infrastructure availability.

- Managed a project to deploy cloud-based Firewall and DLP security to protect our Point of Sale, payment terminals and data according to PCI/SOX compliance guidelines. Penetration testing and reviewed Firewall and IPS Logs for Session and SSL monitoring. Internet traffic routing via corporate proxy.

Diamonds International 10/08 – 10/12

IT Manager New York, NY

DI is a major diamond and fine jewelry manufacturer and distributor. DI distribution network consists of 150 stores worldwide, global chains of stores selling diamonds, fine jewelry, and Swiss watches. I started working with DI as temp Project Manager and later hired by the CIO to lead the IT team as a Sr. Manager IT Infrastructure responsible for supporting Web, network operations and SAP integration at our offices in the US, Mexico, and Africa.

Team Leadership & Supervision

- Leading a team of IT Support personals including 6 Helpdesk administrators, 4 Network Administrators and a Helpdesk Manager responsible for supporting head office and retail stores across the globe.

- Created and fostered collaborative relationships with Product Management, QA, and Operations teams to ensure that products are correctly defined, documented, tested, and released in a timely manner.

- Managed Scrum Meetings, Sprint Planning and Reviews during eCommerce and mobile development.

- Lead the IT project team to deploy Microsoft Exchange 2010 with Mailbox Server hosted on a Cluster.

Technical Responsibilities:

- Started cloud initiative by migrating the email solution for remote offices to Google Apps which enabled 100% email availability and cost savings. Integrated Blackberry Enterprise Server with Gmail.

- Sphere-headed IT project team to deploy VMware ESX 4.x on SAN with EMC Clariion and Brocade.

- Managed a team of SQL developers and upgraded SQL 2005 to Clustered SQL Server 2008, implemented transactional replication of the database. Performance tuning of the DB as per developers request.

- Network and server automation and patching with Opsware suite, MS SCCM & manual patching with shell scripts.

- Supporting NFS, NIS, SMB and 2 layered LDAP & Secure Key Authentication with PAM on UNIX Servers. Compiled Linux kernel & installed the custom kernel to create an environment for QA testing.

- Redesigning the entire network using Cisco 6500 as the core switch and catalyst 3500 as distribution switch. Created VLANs and implemented Network Access Protection for IP security.

- Added new VPN tunnels to the SonicWall VPN between 150 retail locations. Also managing the NAT and monitoring incoming and outgoing traffic with the firewall and IPS.

- Implemented proactive monitoring with SolarWinds for Server & Network event monitoring. Added alerts for Application, Database, and Process monitoring. Generated SNMP traps from servers, storage & switches. -

Monitored Storage and Backups with Tek-Tools Profiler & VERITAS Backup Reporter.

- Implemented the IT process for 24x7 support, also implemented the changes management with standard change protocols.

Syncsort Inc 2/07 – 10/08

Service Delivery Manager (Contract) Woodcliff Lake, NJ

Team Leadership & Supervision

- Managed Professional Services, Pre-Sales System Engineers and Customer Education for the Syncsort’s Backup Express product line. Global Deployment and onsite support of the software product.

- Communicated regularly with senior management, Customers of Syncsort and both technical and non-technical personnel to build effective cross-functional teams and ensure accuracy, consistency, problem solving and on-time project completion.

- Developed and maintained policies and standards for minimizing costs related to implementation and operation of the product at customer site.

- Managed IT budget, procurements & inventory also negotiated with vendors.

Technical Responsibilities:

- Managed the Product Support Team, created a process to log customer requests and escalations into the Helpdesk system, including the change management process for software enhancements and bug fixes.

- Managed customer accounts, facilitated weekly meetings with the Customer’s IT Management to plan the deployment, involved IT vendors to touch-base on the product integration with multiple systems.

- Lead my team in the deployment of VMware ESX Server on SAN, VMware License Server & Virtual Infrastructure client. Configured VMware Backup. Also prepared DR site for Physical to Virtual Restore.

- Configured NetApp Filer, Snapshot, SnapMirror, & SyncMirror, and EMC SAN Copy, MirrorView, & RecoverPoint.

- Configured Tape Duplication, data archiving and point in time snapshot backup of the servers and NetApp volumes. Fixed NetApp Snapvault and NDMP issues by enabling the NDMP debugging on the NetApp Filers, analyzed NDMP logs, syslog messages and snapmirror logs to fix the issues.

- Designed backup infrastructure and Implemented Database level backup & Restore of Mission Critical applications such as MS Exchange, SQL & MS clusters and RMAN backup of Oracle Database on UNIX.

- Installed Syncsort Backup Express and Symantec NetBackup on Windows and UNIX, configured VTL and Tape Drive on Media Servers for LAN free Disk-To-Disk and Disk-To-Tape backup. Analyzed logs and traces to solve the backup and restore issues.

- Installed & supported EMC storage systems CLARiiON, Centera CAS in Fiber Channel environment also configured Brocade & Cisco SAN switches. - Administration of CLARiiON storage array through Navisphere, created LUNs, configured Access Logix, Power Path, SNAP view, SAN copy & SNAP clone.

- Worked with CEO, CTO’s and Engineers with great work ethics & discussed technology with customer service attitude.

Globallogic Pvt Ltd 7/03 – 10/06

Asst Manager IT System Administration Noida, IN

Managed and supported hardware and software operations at one on-site and two remote Data Center including more than 60 Windows 2003 & 35 UNIX Servers providing 24/7 service to 1,100 employees, dealer and reseller.

Implemented & supported IBM AIX RS6000 Servers, which involved installing and maintaining Web Sphere Application Server V4.0, Samba, IBM HTTP Server and CVS server on Linux for Source Control.

Evaluated and selected appropriate anti-virus and intrusion detection system for email and Cisco network to ensure complete and continuous coverage with no security breaches.

Created and implemented DR plans and procedures for Data Center, including hot sites for mission-critical applications.

Managed multiple projects, including IBM AIX to Sun Solaris migration, email server migration from Exchange 2K to Exchange 2003, Citrix thin client implementation, and development of new Inventory and POS system.

Installed, configured & supported EMC storage system CLARiiON as SAN storage in Fiber Channel environment also configured brocade SAN switches.

Installed Cisco 7206VXR Router for WAN access & Catalyst 2960 & 2948G-L3 switches for internal LAN network access. Configured VLAN on L3 switch for different departments.

Supported products including Sendmail, BIND (DNS), HP Omniback II, other HP OpenView tools, HP-UX, Solaris, Windows NT, DLT tape libraries, Apache web server, NIS, NFS, Automount, LVM, and OnlineJFS.

Prepare Design, Build, Operational and Production readiness documents for servers, installation, and troubleshooting. Presentation to management. Change controls to fix & modify production data and provide detailed briefings to senior leadership.

Received Customer Service Award 2006, an annual company-wide award based on excellence in customer service and vendor relations.

Crest Software 7/00 – 12/02

Technical Support Executive Allahabad, IN

Part Time off Hour Support

Job responsibilities included on call server hardware support, troubleshooting with corporate client & providing great customer experience.

Troubleshooting complex hardware scenarios of Dell desktop & server systems. Support included System board, Processor, Hard Drive.

Troubleshooting & Installation of operating system like Windows 9x/2000, Linux OS, Device drivers & TCP/IP related issues.


Allahabad University, Allahabad, Uttar Pradesh, India

Bachelors of Engineering, Computer Science

Allahabad University, Allahabad, Uttar Pradesh, India

Masters in Computer Science


Information Technology Infrastructure Library (ITIL) Certified

SUN Certified Solaris System & Network Administrator (SCSA)

Microsoft Certified Systems Engineer (MCSE)


Completed Project Management Professional (PMP) Training from Bright Horizons.

Amazon Web Services and Google Cloud Integration Training.

Apache Hadoop Big Data Training from Bright Horizons.

SAP ERP Training from SAP technical Institute.

SQL Database Administration and Development.

Visual.Net and Python Programming.

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