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Customer Service Representative

Belleville, Illinois, United States
February 05, 2018

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*** **.**** ****


Phone Number: 618-***-****

To join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned.

Work Experience

Claims Associate Social Security


Belleville, IL

October 2005-November 2017

• Keep records of assigned cases, and prepare required reports

• Answer applicants’ questions about benefits and claim procedures

• Check with employers or other references to verify answers and obtain further information

• Getting Information

• Organizing, Planning, and Prioritizing Work

• Communicating with Supervisors, Peers, or Subordinates

• Documenting/Recording Information

• Monitor Processes, Materials, or Surroundings

• Experience with: Copy machines, Electric typewriters, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multiline telephone systems, Personal computers, Portable calculators

Office Assistant

Philip Enviromental

Columbia, IL

March 2001-November 2005

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

• Answer telephones, direct calls, and take messages

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer

• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail

• Inventory and order materials, supplies, and services

• Interacting With Computers

• Communicating with Supervisors, Peers, or Subordinates

• Performing Administrative Activities

• Experience with: 10-key calculators, Electric typewriters, Letter folding machines, Multi-line telephone systems, Photocopiers, Photocopying equipment, Postage machines, Scanners, Typewriters, Voice mail systems

Customer Service Representative, Marketing Product Specialist and Trainer

Marsh Company

Belleville, IL

May 1988-December 2000

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

• Check to ensure that appropriate changes were made to resolve customers’ problems

• Refer unresolved customer grievances to designated departments for further investigation

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

• Getting Information

• Making Decisions and Solving Problems

• Processing Information

• Organizing, Planning, and Prioritizing Work

• Estimating the Quantifiable Characteristics of Products, Events, or Information

• Experience with: Microsoft Access, Microsoft Excel, Microsoft Internet Explorer, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows


High School Diploma or Equivalent, Business Administration and Management, General

Wesclin High School

New Baden, IL

August 1975-May 1980

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