Project, Program, Delivery Manager

Vikram Oza, MS, MBA, PMP, ITIL

Raleigh, NC 919-***-**** www.linkedin.com/in/vikramoza/ ******.*.***@*****.***

IT PROJECT / PROGRAM / DELIVERY MANAGER

Result Oriented Program Manager collaborates with customers and cross-functional teams to increase customer satisfaction and profitability by leveraging extensive Project/Program and Product Management experience working at fortune 500 companies. Skilled in managing and delivering large complex enterprise wide leading edge SW and IT Infrastructure projects, solutions and services end to end by managing scope, schedule, costs, issues, risks and P & L.

Skills

Project / Program / Service Management

Delivering IT Services / solutions

Managing SW Applications development

Leading global cross-functional teams of engineers, sales, support, delivery manager

Managing Scope, Schedules, Costs, Risks

Onshore/off-shore vendor management

PMI/ Agile methodologies, SDLC

PMI, ITIL certified, CMM

IT Infrastructure, Compute, Networking, DC, UCS, Cloud, Security Collaboration, Contact Center, storage, XaaS, SaaS, virtualization

CAREER HIGHLIGHTS

Project Management: Managed global large complex enterprise-wide projects end to end by managing scope, schedules, costs, risks and issues, budgets and stakeholders.

Infrastructure Program Management: Successfully and seamlessly migrated entire PHX1 DC to PHX2 DC at Red Hat by leading cross-functional team.

Analytics / Digitization Project Management: Managing development and migration to Open Source based NextGen Analytics platform at MetLife.

SW Project Management: Significant experience taking SW projects and products using SDLC. Managed upgrade of F5 LB Application in Dev, QA, prod environments by providing migration tools, training and working with Application Engineers.

Services Delivery: Successfully delivered $ 4.6M IT Infrastructure Optimization services to First Data Corp. by creating project plans, tracking scope, schedule, costs, and risks.

Vendor Management: Managed vendors to help timely delivery of solutions and services.

Communication: Effectively communicated with all levels including internal and customer executives in providing project status, on-going costs, and risks and managed P & L.

PROFESSIONAL EXPERIENCE

MetLife 10/2017 – 12/2017

Senior Analytics Project Manager

Leading cross-functional team of Data Scientists and IT Engineers to develop Open Source NextGen Analytics Platform and migrate models to the platform.

Employing CRISP-DM and SDLC/PDBO models to develop, convert and migrate platform.

Created project charter, defined scope, managed schedule milestones and resources.

Vikram Oza, MS, MBA, PMP, ITIL 919-***-**** Page Two

Biogen, Inc., RTP, NC 4/2017 – 9/2017

Senior IT Project Manager, Infrastructure and Operations

Leading cross-functional team to manage various infrastructure and operations projects based on leading edge IT technologies such as Cloud computing, Network, Storage, Compute, Data Center, DB.

Worked with Business owners to synch-up on project status and expectations.

Managed GXP Segmentation Project to isolate infrastructure for GXP Applications from enterprise application to increase availability and reduce risks of unintentional interruption.

Engaged with sponsors and customers and led cross-functional teams of Network, Compute, Storage, VMWARE/ESX Back-up, and applications to deliver solution.

Red Hat Inc., Raleigh, NC

Senior Program Manager, Advanced Communication Services 2/2016 – 2/2017

Lead Global Infrastructure Operations projects by leading cross-functional teams

Data Center Migration: Led multi-million dollars program of migrating PHX1 DC by leading cross-functional team of Networking, Compute, Storage, DBA, Platform Operations, DC Operations, and Logistics. Migrated entire stack with minimal interruptions across the country through meticulous planning. Project resulted in savings of $1.2M/year.

F5 LB Application Migration: Led cross-functional team of SMEs and stakeholders to migrate F5 load balancers that were going EOL and EOS. Worked with the SMEs to put together training plan for successful migration as well as support during migration. This resulted in smooth migration of the F5 LB applications from V10 to V12.

Direct Internet Access Project: Led global cross-functional team to replace MPLS circuits by Direct Access Internet circuits for better performance through increased bandwidth and lower costs. Worked with Service Providers, vendors, internal clients, networking, facilities, local and global IT teams to successfully transition without interruptions. Savings $3.5 M/yr.

Vendor Management: Worked with Equipment and Telco Service Providers in ordering equipment and circuits and coordinating timely delivery.

Credit Suisse, RTP, NC

Project /Program/Portfolio Manager, Technology Infrastructure Services 11/2014–11/2015

Lead global infrastructure team to manage Capacity and Inventory Management portfolio

Led global infrastructure Hosting teams in areas of Compute, DC, Storage, Applications and networking to develop and manage portfolio (BoW) and create global governance model.

Led storage teams to standardize storage operations processes across the globe.

Led global team of Service Managers for Capacity and Inventory Management of environments across the globe by creating and tracking KPIs for each technology service.

Led Global Regional capacity and Inventory Management teams in US, Pune, India, Zurich, CH, Poland and London to harmonize processes and provide stability.

Created RACI to clarify roles of various stake holders and effectively manage project.

Cisco Systems, RTP, NC

Project Manager / Program Manager IT/Advanced Services 1/2007-10/2014

Lead global cross-functional teams to deliver IT services and solutions to customers by managing scope, schedule, cost, resources, P &L in matrix environment.

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Delivered Network and DC/Infrastructure Optimization Services to financial industry leader working with Financial Services Company, and Cisco cross-functional team of Technical Services, Account Sales and engineering teams that resulted in renewal of $ 4.6M contract.

Led the Cisco engineering team in auditing the customer infrastructure, identifying the issues and recommending/remedying per the best practices working with customer and partner that resulted in 100% successful upgrade of the network and satisfied customer.

Successfully and seamlessly migrated critical EIR production system/application to networking supported DCs in San Jose, RTP, Amsterdam and Boxborough.

EMAN in a RACK inventory system at Cisco was getting old and obsolete. Developed a detailed step by step migration implementation hand-off plan and led networking, DC and application teams to successfully upgrade the system without any outage resulting in increased availability and user productivity and reducing the support cost.

IBM Corporation, IGS, RTP, NC 1989 – 1994; 2005-2006

Project Manager

Managing e-hosting projects by working with customers and leading the cross-functional team.

Various Positions in SW Divisions, taking software products through the software development life cycle.

EximSoft International, Morrisville, NC

Director, Product Management 2003 -2005

Developing Business opportunities for M-commerce working with customers and vendors.

Developed Business opportunities for M-commerce M2M applications such as Cashless Meterless Parking application based on Wi-Fi, PKI and Web based technologies.

TEKELEC (Oracle), Morrisville, NC 5/2000-4/2003

Product Marketing Manager

Responsible for taking product from inception to market release. Work with the development team (HW and SW), service providers, vendors, partners to meet project objectives. Developing third-party relationships. Responding to RFIs and RFPs.

Successfully product managed Signaling Gateway product based on SS7/IP technology through the life cycle resulting in $10M revenue opportunity at Global Crossing.

Worked with customers such as AT&T and Verizon Wireless to understand requirements and led the team to demonstrate SS7/IP Proof Of Concept solution resulting in $20M revenue opportunity.

Worked with sales team in closing $1 M contract with Indian Wireless Telephone carrier.

TELCORDIA TECHNOLOGIES (old Bellcore, now Ericsson), Piscataway, NJ 12/1994 -4/2000

Product/Program Manager, Field Engineer

Manage MobiSoft (Wireless NW Management Software Product) Product Line P & L. Program Managed NEC contract, Managed budget, schedule, resources, customer expectations and project risks and took the product through the SDLC.

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Led VoIP team to deliver $1M VoIP contract with Telmex, Mexico by working with customers and leading the VoIP team in an on-site engagement.

Worked with ISPs and ITSPs. Responded tor RFIs and RFPs.

Negotiated $5M contract with NEC, Japan and executed by leading 20+ people team.

Managed $5M+ MobiSoft Software solution through the Software Development Life Cycle.

ADDITIONAL RELEVANT EXPERIENCE

IBM CORPORATION, RTP NC

Various Positions in SW Divisions, taking software products through the software development life cycle.

TECHNOLOGY DOMAIN

Infrastructure Technologies - Collaboration, Data Center, UCS, R & S, Networking, Cloud, Inter-cloud, VoIP, Security, compute, storage, Data Base – patching, vulnerabilities, Contact Center, OSS/Network Management, Virtualization, Hosting, ISP solution. Voice/Video, Compute, Data Networking, Data Center, VoIP, SS7/IP, Wireless Networks, Telecom Networks, SS7 Networks, LAN, WAN, Software Applications.

PM Tools: MS Project, Tableau, Oracle Primavera, Clarity, MS Office, Share Point

SAMPLE LIST OF CUSTOMERS/VENDORS/PARTNERS/Vendors

First Data Corp

Convergys

NEC, Japan

CISCO

Ameriprise

Verizon

NetApp

CDW

Eaton

AT & T

Level 3

Dimension Data

ConAgra

Telmex

Anixter

IBM

EDUCATION / TRAINING / CERTIFICATIONS

Master of Science, Computer Science – City University of New York

MBA – Institute of Management Development and Research, Pune, India

BE – Mechanical Engineering: College of Engineering, Pune, India

ITIL Foundations V3 certified

PMP: Project Management Professional Certification

SAPM: Stanford Advanced Program Management (90% complete – one more course needed)

COMMUNITY / PROFESSIONAL INVOLVEMENT

Member of National PMI and PMI NC Chapter

Habitat for Humanity, Food Bank

Served as a President of local ethnic organization

Local community and youth group organization advisor.

Served as Inclusion and Diversity Ambassador.

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