Owner/Investor

ROBERT

WRIGHT

**** **** *** *,

Fife, WA *****

253-***-****

*************@*****.***

SKILLS

Active Directory

Exchange

Ticket Management

Windows OS 7-10

Remote Desktop

Working Under Stressful Conditions

Workstation Deployments

Customer Support

End-User Documentation

LAN Aptitude

MS Office

Desktops, Laptops, Printers, VoIP and Smart Phones

Phone, Email and Onsite Support

EXPERIENCE

Help Desk Technician Sefnco Communication

10/2016 – 09/2017

1)Active Directory – User/Computer Account Management

2)On-site/remote support for 95+ end users

3)Hardware deployment, maintenance and troubleshooting

4)Hardware Inventory (computer, phones, network devices)

5)30-40 service tickets daily

6)Worked in VPN heavy environment

7)Comcast Subcontractor Support

8)Researched client issues to resolve complaints promptly.

9)Vendor experience with Comcast, Amazon, Zones and Dell (warranties, repairs, service agreements etc)

VoIP Technician Blue Ocean Technologies

05/2013 – 08/2016

1)Premised PBX and Hosted VoIP telephony solutions

2)Developed/Implemented Training solutions for end users

3)Call Flow Design/implementation

4)SIP/QOS related consulting for network admins

5)Responded to service calls and emails

Desktop Support Birmingham City Schools

01/2013 – 03/2016

1)Assisted faculty and administration troubleshoot desktop related problems

2)Daily travel to each school

3)Deployed workstations and installed school related programs

Satellite Communications U.S. Army

02/2008 – 02/2014

1)2 years’ experience with satellite communication operations

2)12 month tour to Iraq supporting over 200+ end users

3)Leadership role responsible for 10+ soldiers and over 2 million in satellite networking equipment.

4)Honorably discharged with multiple military accommodations including the Iraq Campaign Medal, Army Service Ribbon, Army Achievement Medal etc.

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