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Data Customer Service

Location:
San Francisco, CA
Salary:
55000
Posted:
February 04, 2018

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Resume:

Tarun Bhola

Email: ac4cbe@r.postjobfree.com

Phone: 321-***-****

Address: **** ********** ***, *** ****, CA 95131

Education

Master’s in Computer Science Jan 2016 – Dec 2017

New Jersey Institute of Technology, NJ

Technical Skills

Programming HTML, HTML5, CSS3, JAVA

RDBMS PLSQL, SQL, MYSQL, TABLEAU

Microsoft Suite Microsoft SQL Visual Studio 2017, Microsoft Visio, Microsoft Project

SQL Services SQL Server Management Services(SSMS), SQL Server Integration Services(SSIS), SQL Server Reporting & Analytics Services(SSRS)

Microsoft Office MS Excel, MS Word, MS PowerPoint, MS Outlook, MS Access

Communication Effective business interaction, stakeholder management, good customer Service orientation and excellent verbal & written skills. Data Analysis

Business Data Analysis

Data Visualization

Developing Dashboards

Power Business Intelligence

Data Forecasting

Data Cleaning

Excel reports & presentation

Pivot Table & Pivot Chart

Data Formatting

Additional Skills

Supervised Data Mining (Classification)

Database Management

Database System Design

Data Integration

Entity-Relationship(ER) Data Modelling

Designing UML Diagrams

Work Experience

Data Analyst – Internship May 2017 to Aug 2017

Kush Technologies, CA

As an Data Analyst Intern, I worked with development team and assisted them in proper development and performing the activities involved in project management like compiling documentation, spreadsheets, data workbooks, participating in support executive management meetings and compiling expense reports using SQL. Some of my key responsibilities were:

Analyzed market trends and do detailed research on competitive data to provide insight to our product teams.

Developed complex reports using SQL and Microsoft SQL Server Management Studio 2017.

Performed data analysis for complex data and files.

Assisted senior Database Administrator in data scrubbing and data cleansing by updating the database with pertinent data.

Supported team in SWOT (Strength Weakness Opportunities and Threats) analysis tied to stakeholders, as needed.

Helped team in managing software development roadmaps including assisting team in performing gap

& impact analysis, project management and maintenance plan.

Analyzed data needs to maximize business value and excellent user experience and convert them into business goals.

Assisted development of ad hoc reports, dashboards, project plans and database modelling

Assisted in the preparation of updates and presentations. Serve as a highly effective communicator to drive clarity and effective cross-functional alignment. Business Data Analyst – I Aug 2013 to Dec 2015

HEICO (Hydraulic Engineering Instruments Co.), Delhi, IND As a Business Data Analyst, I worked with the business development team where I identify the opportunity of developing business by conducting data analysis in the existing database, extracting data of the potential clients, converting the data into functional requirements, delivering these requirements to the Sales team and updating the database with new input data. Some of my other key responsibilities were:

Involved in POS testing Product Search, Payment System, Online transaction processing.

Coordinated workflow across ecommerce, IT, UI, Marketing/retail and UAT teams.

Gathered and analyzed software requirements from Business Users and relevant stakeholders.

Formulated requirement documents focusing on current business process needs and future visions.

Assisted Senior manager in gathering requirements, tracking project plans, key milestones, status report, executive dashboard reporting, schedules and other project deliverables.

Partnered with continuous product engineering teams on investigating issues during product development.

Performed analysis of several websites to identify competitive advantages and value addition to the company.

Interviewed stakeholders about the product specifications and conducted end-user training.

Generated business leads and opportunities by direct meeting with the existing and new customers.

Actively participated in execution of training, communication and other change management activities.



Contact this candidate