Customer Service Representative

SYLVIA R. WANDS

**** ********* **. *** *** Windsor Mill, MD 21244 443-***-**** ac4cas@r.postjobfree.com Available for Full-Time and Contract W-2 opportunities. PROFESSIONAL SUMMARY

Seasoned analytical and detail-oriented administrative professional with experience coordinating, planning, and supporting daily operational and administrative functions. o Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations.

o Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres. o Able to manage multiple priorities and meet tight deadlines without compromising quality.

o Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments. TECHNICAL PROFICIENCIES

o Software: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Skilled at managing, arranging, and coordinating executive calendars, travel, contacts, conference bridges, appointments, luncheons, and all-hands events. Operating System knowledge includes: Windows 10/8/8.1/7/Vista/XP.

o Hardware: Dell, HP, Lenovo PCs and Laptops.

o Systems: Maryland Automated Benefits System (MABS), Maryland Crisis and At Risk for Escalation diversion Services (CARES), and State Verification and Exchange System

(SVES).

o Cloud: Google Apps for Government (Google Calendar, Drive, Gmail, and Contacts), Dropbox, OneDrive.

PROFESSIONAL EXPERIENCE

Energy Assistance Specialist

3/14/2009 – Present

Department of Social Services, Energy Assistance, Towson,MD o Regularly acknowledged by leadership for timeliness and attention to detail. Participate in cross training with fellow employees, Answer multi-line phone system o high volume, time sensitive schedule maintenance with mailroom equipment technicians, Monitor and track supplies and materials required in mailroom operations o Evaluate eligibility for the Maryland Energy Assistance Program candidates and request additional information if required for Energy Assistance Applications. o Worked closely with assigned outreach prospects, sort and deliver incoming mail for all SYLVIA R. WANDS

2406 Battersea Pl. Apt 204 Windsor Mill, MD 21244 443-***-**** ac4cas@r.postjobfree.com Available for Full-Time and Contract W-2 opportunities. units document narrating and scanning, document filing including program appeals, withdrawal statements, and energy consumption statements. o Provide walk-in or scheduled support to families in energy crisis situations with information and referrals.

o Highly proficient at entering data into Maryland’s statewide electronic record keeping system.

Customer Service Representative

01/2008 - 11/2008

Antwerpen, Nissan Inc. Woodlawn, MD

● Update Customer records in system with latest mileage, service, and repair information.

● List customer concerns, ask additional questions to diagnose current problems, and outlined repair options.

● Used comprehensive vehicle assessment sheets to show customers findings of repair team and explain additional service needs.

● Monitored automotive inventories and interacted with vendors to negotiate and replenish automotive goods required for dealer operations. Treatment Aide

08/2007 - 07/2008

Hope House of Crownsville Maryland, Crownsville, MD

● Registered and processed patients for addiction recovery.

● Served as a key contact for coordinating and assisting in client case management with local health agencies, housing agencies, social service agencies, and health care providers.

● Coordinated treatment plans with other physical therapy and medical staff.

● Took inventory of stock room and maintained supply levels and requisitioned items as necessary.

Business Representative

03/1999 - 08/2007

Sam's Club, Catonsville, MD

SYLVIA R. WANDS

2406 Battersea Pl. Apt 204 Windsor Mill, MD 21244 443-***-**** ac4cas@r.postjobfree.com Available for Full-Time and Contract W-2 opportunities.

● Cultivated positive and enduring relationships with members by handling difficult issues with professionalism.

● Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

● Extended sales presentations and proposals to local business client prospects. Executing experiential marketing campaigns with tent and table.

● Educating consumer about the benefits of our client’s products and services

● Formulated final contract for signature, handled all paperwork, and managed follow up communications for membership contracts.

EDUCATION

LaSalle High School, Indianapolis, IN

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