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Customer Service Manager

Location:
Denver, CO
Salary:
120000
Posted:
February 04, 2018

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Resume:

Amy Stadstad

IV Department Pharmacist/Supervisor

Morrison, CO 80465

ac4caa@r.postjobfree.com - 303-***-****

Licensed PharmD with track record of providing excellent customer service in high-volume facility, in both retail and long-term facilities. I have a background in management and work well with others to ensure high levels of patient care.

WORK EXPERIENCE

IV Pharmacist/Staff

Remedi SeniorCare Pharmacy - Westminster, CO -

April 2017 to Present

Orchestrated installation and certification of mobile IV hood for this location. Schedule and conduct training of pharmacists and technicians for compounding in hood. Compound IV admixtures and verify accuracy prior to dispensing to facilities. Communicate with doctors and nurses to consistently monitor patients receiving IV aminoglycoside antibiotics. Work with dietitians to coordinate TPN therapy for patients requiring nutritional formulations. Check prescriptions for appropriate dosage, drug interactions, allergies and contraindications using Framework and DocuTrack computer systems.

Complete initial (PV1) and secondary (PV2) order verification tasks as staff member. Manage inventory of IV medications and supplies.

IV Department Pharmacist/Supervisor

Omnicare - Golden, CO -

January 2016 to April 2017

Infusion Department Pharmacist/Supervisor, 01/2016 to Current Omnicare – Golden, CO

• Work with IV department supervisor to increase efficiency of workflow processes.

• Properly cleaned and maintained department equipment such as IV hoods, to meet federal compliance standards.

• Verify IV admixtures prior to sterile compounding by technicians.

• Communicate with physicians and nurses to consistently monitor patients receiving aminoglycoside antibiotics.

• Work with dietitians to coordinate TPN therapy for patients requiring nutritional formulations.

• Provide recommendations for dosage changes for antibiotic/TPN therapy based on patient diagnosis, lab results and corresponding health status.

• Manage team schedule based on needs of facility admissions of patients from hospital to long-term care facilities.

Pharmacist in Charge

Omnicare - Golden, CO -

February 2015 to January 2016

Directly supervised 18 Pharmacists, along with technicians, interns and support staff while on duty. Complied with all federal laws, company policies and procedures and state regulations. Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.

Partnered with management team to develop and implement processed to prioritize tasks and organize workflow to increase efficiency.

Closely monitored department performance metrics (call center, prescriptions filled and delivery completion). Checked prescriptions for appropriate dosage, drug interactions, allergies and contraindications before dispensing medications using OmniDX computer system. Completed initial (PV1) and secondary (PV2) tasks alongside pharmacy team members. Maintained license information and compliance requirements for all in-facility Automated Dispensing Units, including sites in Wyoming.

Worked with IV department supervisor to increase efficiency of workflow processes. Pharmacy Manager

Sheridan, CO -

March 2008 to February 2015

Opened a new site for Target, including physical requirements for state compliance and hiring staff pharmacist, technician and intern.

Correctly completed pharmacy paperwork, including daily and weekly reports. Receptively answered customer questions and helped locate desired items in the pharmacy. Worked closely with executive leaders throughout the store to provide excellent patient care. Implemented regular flu vaccination clinics for store staff and patients. Maintained close relationships with patients to increase trust in our pharmacy team and increase loyalty to the store location.

Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.

Communicated regularly with physicians, nurses, insurance companies and managed care organizations. Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.

Pharmacy District Manager

Rite Aid - Denver, CO -

November 2004 to February 2008

Supervised 25 pharmacy sites throughout Colorado; this included 2-3 pharmacists and 3-5 technicians at each pharmacy.

Assisted pharmacists and their staff with drug inventory, purchasing, and receiving in order to effectively utilize inventory levels within the district.

Receptively answered customer concerns regarding pharmacy staff. Began initial immunization training program for all pharmacists in the state; coordinated 10-20 flu clinics personally and delivered vaccinations personally to staff and patients at multiple pharmacies. Visited each site 1-2 times each month to ensure accurate state and company compliance procedures were being followed.

Pharmacy Manager

Rite Aid - Littleton, CO -

January 1999 to November 2004

Properly filled and dispensed an average of 300 prescriptions per day. Effectively resolved insurance rejections and other billing issues. Managed drug and supply inventories.

Receptively answered customer questions and helped locate desired items in the pharmacy. Checked prescriptions for appropriate dosage, drug interactions, allergies and contraindications before dispensing medications.

Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.

Hosted 15 successful annual healthcare education and flu clinics. EDUCATION

Doctor of Pharmacy in Pharmacy

Drake University - Des Moines, IA

1998

ADDITIONAL INFORMATION

Skills

Conflict resolution ability In good standing with the Colorado Board of Committed to quality assurance Pharmacy

Prescription drug interaction assessment HIPAA Regulations Worked with multiple prescription computer IV Admixtures systems Retail pharmacy procedure knowledge

Long-term care pharmacy procedure and legal

processes



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