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Customer Service Data Entry

Caldwell, Idaho, United States
February 06, 2018

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Tracy Jerome

**** ******** **, ********, ** *****

Cell Phone: 208-***-****



St. Lukes Regional Medical Center– January 2014 - current Boise, Idaho

Customer service – answer phone calls.

Schedule appointments.

Get authorization for Medicaid patients

Referrals – work referrals for new patients

Mail – sort mail, send certified mail

Farmers Insurance – August 2013 – January 2014 Boise, Idaho

Customer service – answered phones, did renters quotes, home owners insurance quotes

Craig Stein Beverage April 23, 2013 – August 2013 Boise, Idaho

Customer service – assist customers with their orders; this is over the phone

and in person.

Data enter sales/ delivery runs and credits of products.

Track weekly ads.

Distribute monthly reports of credits and sales/delivery runs

Saint Alphonsus Regional Medical Center 1998 – August 2012 Boise, Idaho

Office Supervisor (Nov. 2004 – Aug. 2012)

Assist the director regarding the budget.

Manage bills for the facility.

Order supplies online for the inpatient and outpatient unit.

Payroll – weekly updates to the database and finalizing payroll.

Prepares reports by utilizing various computer programs to provide specific data requested by management teams, specifically the director.

Contact outside vendors for repairs/maintenance.

Provide administrative assistance to the Director as well as secretarial support to the department.

Customer service - daily contact with patients and handled patient satisfaction surveys.

Performance Improvement Assistant (Sept 2000 –Nov 2004)

Prepares reports by utilizing various computer programs to provide specific data requested by management teams, departments and specifically the director.

Maintained the data base for patient satisfaction.

Assisted the coordinators with Peer Review information - pulling medical records.

Ordered supplies for the office.

Office of Medical Affairs Assistant (Nov. 1998 – Sept. 2000))

Assisted in the credentialing of physicians. Sending packets to physicians and references.

Entered physician information into the database –keeping database updated.

Handling mail. Distributing to appropriate personnel.

Working with the Performance Improvement office – data entering, running reports from various computer programs

Housewife Mar. 1997 – Nov 1998

Blue Cross of Idaho Jan 1995 – Mar. 1997

Customer Service – assisted members with questions regarding their health insurance policy

Saint Alphonsus Regional Medical Center Nov. 1988 – Jan 1995

Business office – worked on the refunds for the hospital. This included patient refunds, insurance refunds and refunds to Medicare and Medicaid.

Assisted patients that came in to the front window.

Handled the mail – posting payments to accounts.


Boise State University May 2010

Bachelor of Science in Criminal Justice, Minor in Psychology


References are available on request.

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