IT Analyst

William Alexander Richards, IV

********.******@*****.*** - 954-***-****

**** ****** ****** ********* ********* 2408

Dallas, Texas 75207

Education FLORIDA STATE UNIVERSITY 2015

Bachelor of Science

Major: Information Technology

GPA: 3.45/4.0

Technical Skills Languages: .Net, PowerShell Scripting, Python, HTML, CSS, JavaScript, SQL Networking: Aruba OS, ClearPass, SolarWinds, WireShark, Microsoft SCCM Operating Systems: Windows XP, Windows Vista, Windows 7, Windows 10, Windows Server 2003, Windows Server 2012, Mac OS, Linux Ubuntu, Kali Linux Platforms: Microsoft Office, Office 365, WordPress, Adobe Premier Pro, Adobe Photo Shop IT Analyst at Kimley-Horn & Associates 2015-Present Firmwide Wireless Administrator

• Monitored all wireless activity and led troubleshooting, incident resolution, and maintenance for 65+ firmwide sites

• Led an effort to allow external clients to access guest wireless services by developing registration process, workflow, and policies using Aruba ClearPass Access Control, eliminating the need to manually create guest passes

• Assisted in maintaining wireless network policies by developing PowerShell scripts to retrieve and review logs related to WPA2 vulnerabilities

• Utilized Aruba controller graphical user interface (GUI) to eliminate WPA2 vulnerabilities by installing OS patch updates to protect all network assets

Application and Operating System Deployment and Rollout

● Assisted in the implementation of industry standard AutoCAD 2018 by leading an Operating System migration from Windows 7 to Windows 10

● Utilized Microsoft System Center Configuration Manager (SCCM) to perform bulk remote installations and upgrades, including Microstation SS4, Bluebeam Revu, and Adobe Creative Cloud

● Managed the manual upgrade production deployment process using a customized image of Windows 10 and Windows Software Center to install production ready applications System Upgrade Implementation Change Management

● Created and maintained technical document library for Operating System transition management, application troubleshooting, and wireless network access

● Delivered region-wide TED Talks on Office 365 Upgrade, OneDrive for Business, Skype for Business, SharePoint, and ShareFile to 500+ engineers and production staff

● Provided application and network configuration feedback and updates for firmwide rollout of multi-factor authentication

Facility Technical Design and Specifications

● Leveraged wireless network setup experience and knowledge of city regulations to assist with technical design and specification for office builds in Dallas County, Denton County and Collin County

● Provided facility management team with blueprint markups for electrical, network, and data connectivity, and installation of peripheral devices

● Managed the wireless technology installation, configuration, and testing for approximately 1000 endpoints and 100 shared network devices across 15 regional sites

Security Analyst

● Utilized SolarWinds’ Security Incident and Event Management (SIEM) Platform Log and Event Manager to monitor and investigate internal threats to database and asset security

● Assisted with endpoint protection by tracking WAN and LAN traffic to identify, locate, and blacklist IP addresses based on malicious activity

● Performed environment readiness testing and incident resolution for multi-factor authentication rollout using Microsoft Authentication and Azure Portal

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