Sales Customer Service

Roger A. McGahey E-mail: **********@*****.***

Cell: 216-***-**** 8744 Eastbrook Circle, Chagrin Falls, OH 44023 Core Experience and Performance:

CUSTOMER SERVICE

Understands route driver culture as well as management priorities

Resolved customer complaints, able to listen and evaluate, followed-up with customers

Prioritized delivery loads for efficiency on routes; maintained accurate reports

Handled large amounts of money without incident

SAFETY AND COMPLIANCE

Accident-free 25 year history with zero safety violations. Driven box trucks to semi-trailers in variety of inclement weather conditions for local and cross-country routes

Experienced Class A CDL solo and team company driver with HAZMAT training

Thorough understanding of motivation for driver compliance

Adheres to efficient record-keeping compliance in driver logs, account inventory OPERATIONS MANAGEMENT

Experienced in team building, distribution, logistics and merchandising for Fortune 500 company

Lead Supervisor in charge and responsible for operations when owner/CEO was absent

Outstanding organization and follow-through skills from customers to management

Led drivers in product knowledge, company policies and protocol necessary for on-time deliveries

Working knowledge of basic employment policies, including hiring and firing employees BUSINESS DEVELOPMENT/LEADERSHIP/TRAINING

Excellent account retention and troubleshooter

Understands “growing the business” and importance of efficiency in distribution of schedules in static work hours

Seeks knowledge of current industry standards and regulations updates

Trained route drivers, assistant managers, sales managers and district sales managers

Level-headed clear thinker and problem-solver weighing appropriate facts Knowledge, Skills and Abilities:

Well-respected for superior customer service to customers and liaison to upper management; ability to work with several levels of individuals from different backgrounds

DOT regulations at federal and state level

Computer literate – Microsoft Office, Win 10, Blackberry, Palm Pilot, Smartphone and driver handhelds

Dedicated and responsible employee; excellent attendance and time management skills

Detail-oriented while simultaneously managing several projects

Distributes work loads for drivers in a fair and equitable manner

Exceptional verbal and written communications skills with positive attitude; takes directions well

Clean-cut, neat, professional dress and demeanor

Personable, level-headed, intuitive, makes timely and appropriate decisions

Received numerous awards for being accident-free and safety conscious in daily routines, achieving sales budgets--most recently, while District Sales Manager sold the most new accounts even with two full-time employees devoted entirely to new accounts; broke daily/monthly/yearly sales record for company

Roger A. McGahey E-mail: **********@*****.***

Cell: 216-***-**** 8744 Eastbrook Circle, Chagrin Falls, OH 44023 Directly-Related Work Experience:

Tempus Transport 5/08/2017-1/12/2018

Independent contractor/Team Driver

Making on-time deliveries with no accidents. Cross-country loads. Farmer Brothers Coffee, Valley View, OH

Route Sales Representative 5/30/2014-5/07/2017

Achieved coffee and allied sales targeted objectives at 100% or higher in 2016. Maintained customer count with existing good relationships that resulted in new business. Deliver coffee and culinary products to restaurants, convenience stores, etc. Maintain route responsibilities and sell new accounts while giving excellent customer service and all duties relating to the customer’s needs within the company’s objectives. First Choice Services-Office Coffee, Eastlake, OH 2/18/2013-2/26/2014 Branch Manager

After almost a year with the company, I was promoted to Branch Manager in the Cleveland area. Duties included hiring and training of office personnel, route sales, service techs and new account sales. Ordered all products in the warehouse and paid all invoices. Oversaw inventory control procedures. Responsible for any events that occurred in my branch. Managed 12 employees at this location. Enjoyed assisting in the development of employees and setting goals for them. First Choice Services-Office Coffee, Oklahoma City, OK 5/12/2012-2/18/2013 Client Development

Neighbors Coffee was purchased by First Choice. I was offered the position of Client Development to focus on maintaining existing accounts and growing their business. Sold new clients and resolved any issues with our service.

Neighbors Executive Coffee, Oklahoma City, OK 4/30/2007-5/12-2012 District Sales Manager and Lead Supervisor

Began as an Accounts Manager. One year later to the day, was promoted to District Sales Manager, and a few months later to Lead Supervisor over ten route drivers. When the owner or CEO was absent, I was in charge. Recognized for sales records, number of installations of product and how I managed drivers and other sales managers. Simplified procedures for more efficient operations. Served as liaison between Management-route drivers-customers, such as SandRidge Energy, and Oklahoma House and Senate. Swift Transportation, Oklahoma City, OK 2006-2007

OTR solo and team company driver

Graduated from 3-week tractor/trailer academy and 6-week driving mentorship. Made on-time deliveries with no vehicle accidents.

Kelloggs/Keebler Foods – Central Florida Region

Retail Sales Representative and Territory Manager 1996-2003 Developed, sold and serviced major grocery stores throughout the state. Completed two-year District Managership Training Program. Managed 13 routes in the absence of the Sales manager. Maintenance and safety of selling vehicles. Mentored, trained and taught team-building skills to new sales representatives. Trainer for the Florida Sales Team.

Pepsi-Cola Company – Central Florida Region 1985-1996 Route Sales/Service Technician

Delivery to specific territory accounts. Handled complaints, maintenance and repair of all machines, bar-guns, vending machines and coolers. Repair included minor electrical, refrigeration and diagnostics. On-call rotation. Indirect and add-on sales. Numerous sales & safety awards for being accident- free. Roger A. McGahey E-mail: **********@*****.***

Cell: 216-***-**** 8744 Eastbrook Circle, Chagrin Falls, OH 44023 Other Work Experience:

Morton Plant Urgent Care –Largo,FL 2003-2006

Certified Medical Assistant II, Basic X-ray Operator Performed all nursing staff duties including phlebotomy, injections, wound care, dispensing medicines, drug collections, triage patients, prep instruments for doctor and served as in-house X-ray tech. EDUCATION: St. Petersburg Junior College; Florida State University; Central Florida Institute LICENSES: CDL Class B with hazmat and tanker endorsement REFERENCES:

Bruce Olds, District Sales Manager

Farmer Brothers Coffee

9200 Market Place

Broadview Heights, OH 44147

*****@**********.***

Joe Beuhner, Co-worker

First Choice Coffee

2125 Apple Drive

Euclid, OH 44143

**********@***.***

Vic Rendon, Co-worker

Keebler

1406 Kissimmee CT

Kissimmee, FL 34759

******@***.***

Contact this candidate