Paul Caterisano

214-***-**** (c) ac4c5n@r.postjobfree.com

Program Manager

Experienced, results-driven leader with a broad background, including quality management, engineering, manufacturing, operations, and customer support. Enthusiastic problem solver, often called upon to consult on problems that have eluded others.

Problem Solver: Use technical understanding and analytical skills to deliver solutions to difficult problems

Team Oriented: Consistently complete full-cycle, complex technology projects with a high level of customer satisfaction and team success

Team Builder Consistently deliver increased commercial opportunities through strong relationships with key stake holders

Broad Business Acumen: Unique combination of business, technical, and sales acumen, executing tactical action plans that deliver significant dollar revenue

Quality Management Mastery: Developed and implemented quality management systems throughout career

Areas of Expertise:

Microsoft Office JIT/KANBAN Lean Manufacturing MRP/ERP/CRM/Accounting

Quality Control/Assurance ISO13485-Medical TL9000 Series ISO9000 Series

PROFESSIONAL EXPERIENCE

Metaswitch Networks, Richardson, TX 12/2011 – 11/2017

Program Director (2016-2017)

Grew commercial opportunities with strategic accounts by successfully employing relational sales techniques while directing the deployment and turn up of strategic customers’ (Verizon, Fairpoint Communications, C-Spire and Cincinnati Bell) VoIP and VoLTE/VoWiFi network elements, including call managers, application servers, media gateways and session border controllers

Coordinated with Sales and Professional Services teams and all internal and 3rd- party resources ensuring the successful outcome of budget control, critical timelines, issue management, and customer satisfaction and retention

Improved customer relations while providing the day-to-day management of Customer Service Engineers and strategic customer's current hardware and software deployments and all projects planned or in-progress

Conducted internal audits of the US manufacturing and engineering facilities and the Quality Management System ISO9000 processes, developing and implementing preventive and corrective actions resulting in continued registration to the standard

Channel Program Manager (2014-2016)

Coordinated Channel Partners’ (Cisco, Ericsson and Nokia) and internal Metaswitch resources to deliver the best possible support of development and deployed projects

Effectively built relationships – both within Metaswitch and with partner organizations to drive cross-functional projects to successful conclusion

Conducted internal audits of the US manufacturing and engineering facilities and the Quality Management System processes, developing and implementing corrective and preventive actions resulting in continued registration to the standard

Director, Engineering Operations (2011-2014)

Successfully delivered and maintained a detailed specification based on reverse engineering in a very tightly controlled Clean Room process by developing and directing a team of hardware and software engineers that allowed for rapid release of new product line

Developed and implemented a Quality Management System for US manufacturing facility, achieving ISO9000 certification

Professional Experience, continued...

Successfully established prototype development and test operations and reduced cost of goods through design for manufacturability and test processes and supplier negotiations

Conducted internal audits of the US manufacturing and engineering facilities and the Quality Management System processes, developing and implementing corrective and preventive actions resulting in continued registration to the standard

The New Class-Five, Inc., Richardson, TX 11/2004 - 11/2011

Operations Manager

Managed all company physical assets, operating budgets, capital expenditures, manpower, operations, and related support activities, including accounting, customer service, sales, procurement, inventory control, distribution, document control, quality control, and product manufacturing and test

Worked extensively with design engineering and contract manufacturers to produce high quality, cost effective products

Developed and implemented a TL9000 compliant Quality Management System

Reduced cost of goods through contract negotiations with key suppliers and implementing lean manufacturing principles, resulting in an increase in gross profit margin

Link America, Inc., Rowlett, TX 12/2003 - 11/2004

Vice President of Operations

Successfully expanded the manufacturing, repair, and support departments of this telecommunications equipment product company while increasing gross profit margins

Developed annual and long-term strategic operating plans that ensured achievement of the company’s revenue and profit goals levels

Established in-house printed circuit board assembly operations resulting in increased profit margins and reduced delivery times of core products

OEM Technology, Inc., Rowlett, TX 05/1998 – 07/2003

Operations Manager

Led the transition of this engineering services and prototype assembly operation into a complete contract manufacturing services company

Grew total sales revenue to over $1M within the first 4 months, to over $3M in the second year, and over $5M in the third year by direct engagement with key customers

Key customers included Abbott Labs Diagnostics Division, General Motors and Texas Instruments.

Company received ISO 9001-2000 registration in 2001

PREVIOUS EXPERIENCE

Operations Manager Best Technologies, Inc.

Founding partner of Electronic Manufacturing Services company, developing a strong customer base of Medical Diagnostics and Telecommunications OEMs and achieving ISO9000 certification.

Director, Sales & Marketing The C Power Companies

Consistently delivered multimillion dollar contracts in the Medical Diagnostics and Telecommunications industries.

EDUCATION & CERTIFICATIONS

Northern Virginia College, Annandale, VA

Certification in Total Quality Management: Hogan Institute

Certification in ISO9000 Implementation: Hogan Institute

ISO9000 Internal Auditor Certification: Quality Systems International

ISO13485 Internal Auditor Training: TMAC

Certification in IPC610A: Keystone

Certifications in Sales Management: National Association of Business Managers

Certification in AC/DC and DC/DC Power Management: Unitrode, Inc.

Certification in VME Systems & Software: Force Computer Inc.

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