Customer Service Manager

**** ********* ******* ****• Newton Falls, Ohio • 44444

Phone: 330-***-**** • E-mail: ********@*****.***

Ryan L. Clonch

Professional Summary

A Highly motivated professional, with exceptional leadership abilities. One who takes great pride in personal responsibility. Years of managerial experience, logistics, and customer service; with many years focused on creating, maintaining, and improving business relationships. Excellent communication skills and expertise in cross-functional team integration and management.

Professional Experience

Ajax Tocco Magnethermic, Warren, OH

2008-Present

Manufacturing Manager 2013 - Present

Oversee all manufacturing Operations of 160+ Employees with 7 Supervisors

Identify operational Constraints by observing and studying Production and performance results

Identify operational priorities by assessing operational objectives; such as, efficiency, cost savings operator convenience, and safety.

Develop operational solutions by defining, studying, estimating, and screening alternative solutions

Anticipates operational problems by studying operating targets, modes of operation, and monitoring Department performance.

Improve operational quality results by studying, evaluating, and implementing changes

Maintain a safe and healthy work environment by following and enforcing standards and procedures while complying with legal regulations

Managed the annual Capital Equipment budget, and cost justification process for purchasing new equipment

investigate complaints and suggestions

interview all supervisors, and operators when increasing, or making changes to the workforce

General Manager of Project Management 2012-2013

Create and maintain atmosphere in which employees willingly produce at a maximum level

Supervise maintenance of preferred staffing levels

Assign employee responsibilities and maintain job descriptions

Enforce and uphold all cooperative policies

Project Manager 2010 - 2012

Manage Capital Equipment orders from project entry to Final Acceptance; maintaining the schedule and budget of the project

Review quotations for capital equipment orders

Create production schedules, and gantt charts for capital equipment orders

Create cash flow analysis for equipment orders

Organize, attend, and direct Engineering Kick-Off meetings

Coordinate daily production meetings with department heads to review all capital equipment orders

Overlook Engineering and Manufacturing to insure the equipment gets delivered on time.

Interact with customer to maintain timeline of approval drawings, production schedule, and payment milestones

Update the customer accordingly throughout the project with various progress reports.

Mechanical Engineer 2008 - 2010

Design induction heating furnaces, large conveyer ovens, coils, quench and temper lines, pump stations, and many other components for various industries and applications

Create Bill of Materials for all equipment and components designed.

Design proposed equipment for future and existing customers

Provide technical support for customers, project execution and sales and marketing groups

Research future opportunities and applications in the induction heating and melting market

Manage project deliverables, provide customer support, facilitate operations during construction, installation and start up

Vilcon Inc, Lordstown, OH

2003-2008

Resident Quality Engineer 2004 - 2008

Contract Quality Liaison for General Motors plastic, glass, and metal suppliers

Provide quality support to the Lordstown Assembly Plant by reporting daily defects and quality issues

Responsible for daily audits and automotive part refurbishing

Engage in problem solving and root cause analysis of nonconforming parts

Work with vendors in identifying issues of non-compliance for increased service levels

Maintain supplier/vendor relations with General Motors Assembly Plant

Organized logistics and personnel for automotive part sorts to detect nonconforming parts

Created the International Standard of Organization (ISO) manual, Procedures, and Forms for Vilcon

Participated in the JD Powers Problem Solving Team at the GM Lordstown Plant as a supplier representative for squeak & rattle prevention, issue troubleshooting, and solution brainstorming

Skills and Qualifications

Experienced with computers and programs, such as Inventor, AutoCAD, Visual Basics, Mastercam, Microsoft Word, Excel, Power Point, Project, Photoshop, and several others

Excellent managerial skills

Operations Research

Educated in Lean Manufacturing Methods such as 5S, and Six Sigma

Certified as a General Motors Red X Apprentice

Excellent Problem Solving Skills

Education

Kent State University 2006-2008

Bachelor of Applied Science – Mechanical Engineering

Youngstown State University 2002-2006

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