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Customer Service Data Entry

Calgary, Alberta, Canada
February 06, 2018

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*** ********** ******** **

Calgary, Alberta T2Y 3N2



To join a progressive organization where I can utilize my proven strong interpersonal, business and accounting skills.


Administrative, Bookkeeping, Bank Accounting and Customer Service

Strong organizational and analytical skills with an eye for details

Creative problem solving skills, exercises good judgment

Effective oral and written communication skills

Team player and adaptable to meet changing and conflicting business demands

Eager to learn and motivated to achieve high quality results WORK EXPERIENCES:

Law Clerk – February 2013 to January 2018

Blake, Cassels & Graydon LLP

Assist Lawyers on a wide variety of searches, fillings and registrations in various jurisdictions;

Responsible in providing accurate search reports and to meet deadlines;

Interpersonal skills include an ability to communicate effectively with people in person, by telephone and e-mail in a professional manner;

Ability to handle petty cash, fees and service charges both daily and weekly. Mail Room Clerk - May 2011 to February 2013

RICOH (Canada) @ Blake, Cassels & Graydon LLP

Process/Distribute and pick-up and deliver mails, documents, packages and faxes to or from the lawyers on time, monitor daily all incoming and outgoing couriers if delivered on time;

Responsible in assigning documents to couriers for delivery and pick-up and monitor deliveries;

Provide various services (printing/mailing/faxing/scanning) to different departments and activities, on-line ordering of supplies on a weekly basis, data entry. Taking ownership of any incoming problems until solution is found, end of day reporting of all transactions for the day;

Customer service and multi-tasking with professional approach at all times. Quality Assurance Clerk

November 2005 – September 2008

FEDEX GROUND, Calgary Alberta

Responsible for monitoring of daily delivery, shipping and receiving packages assigned to drivers as well as providing customer service. Prepares damage reports and Customs documents;

Dispatches truck drivers for package deliveries daily;

Coordinate schedules of deliveries and pick-ups with clients and drivers;

Investigate addresses of undelivered packages.

Financial Investigator/Appraiser

September 1988- April 2005


Performed progressive and varied roles including Financial Investigator/Appraiser, Loans Accountant (Accounts Receivables and Payables), Chequing/Savings Accountant and Travelling Teller. Team member of the bank system conversion from manual to computerization;

Bank Property/Acquired Management

Education and Professional Training

Bachelor of Science in Commerce – Major in Management, Colegio de San Juan Letran, Manila, Philippines - 1983

Appraiser’s Certification Program – Manila, Philippines – March 2001

Computer Literacy – Manila, Philippines – September 1994

Documentation and Financial Investigation/Appraisal on Loans – 1991

Client Care Workshop – Manila Philippines - November 1989

Team Leaders’ Training Program – Manila Philippines - November 1988 Core Competencies

Performance Bias – Motivated to deliver quality results in an environment with highly competing priorities.

Leadership – Demonstrates willingness to learn new things and take on challenges as they occur.

Innovation – Performs with a focus on looking for ways to do things better, faster and more efficiently.

Relevant Volunteer Experience

Letran Alumni Association(LAA - North America) – PRO – April 2007 - 2010

Couples for Christ – Christian Life Program(Team Head) Calgary, Alberta August – November 2006

Couples for Christ - GK Walk(Coordinator) Calgary, Alberta July 2006

Couples for Christ – Gawad Kalinga(Project Coordinator) Building House for the Poor - Batangas, Philippines – May 2004

Eucharistic Minister – St. Patrick Church, Calgary, AB (2008 – present) AWARDS RECEIVED

Ricoh(Canada) - Outstanding Performer Award – Superior Customer Service – Jan 2012

Blake, Cassels & Graydon LLP – Service Excellence Award – November 2012

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