Customer Service Data Entry
Resume:
EMMANUEL R. MANINGAT
Calgary, Alberta T2Y 3N2
*************@*****.***
OBJECTIVE:
To join a progressive organization where I can utilize my proven strong interpersonal, business and accounting skills.
KEY SKILLS and STRENGTHS
Administrative, Bookkeeping, Bank Accounting and Customer Service
Strong organizational and analytical skills with an eye for details
Creative problem solving skills, exercises good judgment
Effective oral and written communication skills
Team player and adaptable to meet changing and conflicting business demands
Eager to learn and motivated to achieve high quality results WORK EXPERIENCES:
Law Clerk – February 2013 to January 2018
Blake, Cassels & Graydon LLP
Assist Lawyers on a wide variety of searches, fillings and registrations in various jurisdictions;
Responsible in providing accurate search reports and to meet deadlines;
Interpersonal skills include an ability to communicate effectively with people in person, by telephone and e-mail in a professional manner;
Ability to handle petty cash, fees and service charges both daily and weekly. Mail Room Clerk - May 2011 to February 2013
RICOH (Canada) @ Blake, Cassels & Graydon LLP
Process/Distribute and pick-up and deliver mails, documents, packages and faxes to or from the lawyers on time, monitor daily all incoming and outgoing couriers if delivered on time;
Responsible in assigning documents to couriers for delivery and pick-up and monitor deliveries;
Provide various services (printing/mailing/faxing/scanning) to different departments and activities, on-line ordering of supplies on a weekly basis, data entry. Taking ownership of any incoming problems until solution is found, end of day reporting of all transactions for the day;
Customer service and multi-tasking with professional approach at all times. Quality Assurance Clerk
November 2005 – September 2008
FEDEX GROUND, Calgary Alberta
Responsible for monitoring of daily delivery, shipping and receiving packages assigned to drivers as well as providing customer service. Prepares damage reports and Customs documents;
Dispatches truck drivers for package deliveries daily;
Coordinate schedules of deliveries and pick-ups with clients and drivers;
Investigate addresses of undelivered packages.
Financial Investigator/Appraiser
September 1988- April 2005
BANK OF THE PHILIPPINES ISLANDS (Philippines)
Performed progressive and varied roles including Financial Investigator/Appraiser, Loans Accountant (Accounts Receivables and Payables), Chequing/Savings Accountant and Travelling Teller. Team member of the bank system conversion from manual to computerization;
Bank Property/Acquired Management
Education and Professional Training
Bachelor of Science in Commerce – Major in Management, Colegio de San Juan Letran, Manila, Philippines - 1983
Appraiser’s Certification Program – Manila, Philippines – March 2001
Computer Literacy – Manila, Philippines – September 1994
Documentation and Financial Investigation/Appraisal on Loans – 1991
Client Care Workshop – Manila Philippines - November 1989
Team Leaders’ Training Program – Manila Philippines - November 1988 Core Competencies
Performance Bias – Motivated to deliver quality results in an environment with highly competing priorities.
Leadership – Demonstrates willingness to learn new things and take on challenges as they occur.
Innovation – Performs with a focus on looking for ways to do things better, faster and more efficiently.
Relevant Volunteer Experience
Letran Alumni Association(LAA - North America) – PRO – April 2007 - 2010
Couples for Christ – Christian Life Program(Team Head) Calgary, Alberta August – November 2006
Couples for Christ - GK Walk(Coordinator) Calgary, Alberta July 2006
Couples for Christ – Gawad Kalinga(Project Coordinator) Building House for the Poor - Batangas, Philippines – May 2004
Eucharistic Minister – St. Patrick Church, Calgary, AB (2008 – present) AWARDS RECEIVED
Ricoh(Canada) - Outstanding Performer Award – Superior Customer Service – Jan 2012
Blake, Cassels & Graydon LLP – Service Excellence Award – November 2012
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