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Customer Service Sales

Ramseur, North Carolina, 27316, United States
February 03, 2018

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Monica Kiger



Highly self motivated sales/management professional with the ability to train, coach and lead competent, productive employees.

Extensive customer and interpersonal skills.

Impeccable public speaker.

Exceeding knowledge of human relations and business tactics.

Work History

Matthews Towing & Automotive 2014-Present Matthews NC


Responsible for dispatching all service calls to drivers using AAA software system.

Follow up with customers given ETA’s etc.

Answer phone lines, quote services, answer questions for customers, etc.

Create job invoices for automotive services rendered.

Close out all service tickets, collect payments for services rendered cash, check, credit card.

Clean, close and lock up facility at the end of each shift.

Volvo/Saab of Charlotte 2008-2014 Charlotte NC

Service Scheduler / Cashier

Open service department daily, greet and check in customers.

Responsible for scheduling service appointments as well as loaner vehicles using Reynolds & Reynolds software system.

Answer questions regarding customer concerns about services provided.

Make warranty follow up calls regarding services provided by Manufacturer’s warranty as well as answer questions regarding warranty coverage.

Responsible for making all service transactions through check, credit card, and or cash payments.

Post all payments to accounting automotive software using Reynolds & Reynolds.

Dispatch and arrange all carriers to deliver vehicles' purchased through the dealership using Central Dispatch software.

Work on projects as required using, word, power point and internet research.

Relief receptionist and switchboard operator.

Servpro 2007-2008 Indian Trail NC

Business Development & Marketing Manager

Cold calling on companies as well as insurance agents and adjusters to introduce company products and services.

Build relationships in order to obtain new business and maintain existing business for the franchise.

Provide estimates for potential work to be done.

Provide oral presentations followed by Q&A sessions.

Enterer data, updating customer database using ACT sales software.

Responsible for organizing events and functions for the franchise.

Trucker’s Plus Employment Staffing 2004-2007 Charlotte NC

Territory/Sales Manager

Cold calling on companies to obtain new business.

Responsible for customer service on existing accounts.

Responsible for negotiating contract/billing rate with clients.

Responsible for implementing and updating client contracts contract/billing rate.

Travel required to cities nationwide to generate business for new offices- sales blitz.

Train new sales staff.

Recruited drivers via national advertised postings as well as computerized applications walks ins, etc.

Dispatch drivers to customers. On call twenty four hours a day weekends included.

Responsible for complying with DOT regulations regarding drivers’ files.

Audited quarterly by the DOT.

Prepared, maintained and updated drivers’ files.

Responsible for issuing T checks to drivers.

Weekly sales and expense reports using excel spreadsheets software.

Daily update of customer database using ACT sales software.

Assisted operations manager weekly with payroll and collections.

Carolina Volkswagen 2000-2004 Charlotte NC

Customer Service Representative

Responsible for all new car delivery.

Assisted F & I manager on verifying customer applications for credit.

Ran credit history worked with lenders on approving and extending auto loans to potential customers.

Assisted sales manager on all marketing and advertising projects for the dealership.

Relief receptionist and cashier.

Worked with sales staff on entering and updating customer information using automotive software ADP.


1995-1997 Central Piedmont Community College Charlotte, NC

Associate Degree of Applied Science in Business Administration

7348 Pebblestone Dr. Charlotte NC 28212

Home 980-***-****


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