Technical Support Test Cases

Kritesh Arora

Email: **************@*****.***, Address: Aldgate Green, Arbutus, Baltimore, MD, 21227 Ph: +1-240-***-****, LinkedIn: https://www.linkedin.com/in/kritesh-arora Summary

• Master’s student in Information Systems with 2.5 years of work experience in IT Operations area like Linux System Administration, Cloud Computing, Customer Requirement Gathering and Support, High Performance Computing, Software Testing and Project Management

• Strong hands-on experience in Redhat and Centos Linux, Ubuntu with various network and system configurations like granting user, directory and file privileges, monitoring systems and process, configuring NFS, NTP, NIS, YUM etc.

• Proficient in installing third party and open-source software like Ganglia, SLURM, OpenMPI

• Experience in EC2, S3, Elastic Beanstalk, Lambda, Virtual Private Cloud services in AWS

• 2 years of experience in Agile software testing with knowledge of Functional, Unit and Regression testing

• 2+ years of experience in creating and managing High Performance Computing clusters

• Skilled in writing SQL queries and PL/SQL procedures and functions

• 2+ years of experience in setting up test environments, understanding user requirements and writing test plans, test cases, test reports, executing test cases, end user testing

• Proficiency in cleaning and transforming data obtained from multiple data sources and making reports and dashboard in PowerBI

• 2 years of experience in manual testing for Linux based web application Technical Skills

Databases MySQL, Oracle 11g, Hive Query Language

Operating Systems Windows 7/8/10, RHEL 6.5, Centos 6.5, RHEL 6.8, Centos 6.8, Fedora 23 Programming Python, Shell script, R, PL/SQL

Software Putty, MS PowerBI, Ganglia, Oracle SQL Developer, Bugzilla, Tableau, Git, Bitbucket, SLURM, OpenMPI, Oracle Grid Engine, VMWare Work Station, TestComplete12, Selenium IDE

Amazon Web Services EC2, S3, IAM, VPC, Lambda, Relational Database Services, Elastic Beanstalk Professional Experience

Graduate Research Assistant, UMBC (Baltimore, MD, USA) Sep’2017-Present

• Provide technical support to user community to run applications on UMBC HPC clusters

• Develop shell scripts and run end user applications on vendor setups to test performance on various cluster configuration and assist in new cluster purchase decision

• Assisting users in writing SLURM scripts and running their application on UMBC cluster

• Performance testing of applications for various environment parameter and cluster configuration Environment: Redhat Linux, SLURM, OpenMPI

IT Analyst, Maryland Automobile Insurance Fund (Baltimore, MD, USA) May’2017-Present

• Designed and implemented the VPC configuration and settings including routing tables, NACL, Subnets, Internet Gateway, Security Groups and VPN

• Managed users, groups and policies in IAM and assigned policies to different groups and users

• Managed and created EC2 instances, S3, RDS, Elastic Load balancing on AWS infrastructure

• Implemented security groups and network access control list on various for inbound/outbound access on AWS

• Extracted, cleansed and transformed data imported from Smartsheet, databases, MS Excel in MS PowerBI

• Understood end user requirement and created various reports on PowerBI to show various analysis and insights from data

• Created shell script to show interdependencies between various Cobol source code files

• Integrated automated test software, TestComplete with Bitbucket and git.

• Demonstrated proof of concept to replace direct database access with Amazon Web services(AWS) API gateway and Lambda

• Configured a high availability WordPress using elastic beanstalk, relational database service in AWS

• Recorded automated test cases using TestComplete12 Environment: Redhat Linux, Amazon Web Services, Smartsheet, MS PowerBI, Oracle SQL Developer, Oracle 11g. Putty, Bitbucket, Git, Python, Shell Script, TestComplete12 Project Engineer, Wipro Limited (Pune, India) Jul’2014 - Jul’2016

• Interacted with customer to understand their business requirement and advised technical team on HPC solution

• Developed and implemented strategies to expand customer base and retain existing ones

• Prepared test plans and test cases based on functional specification

• Analyzed test results, tracked defects and created bug reports using Bugzilla

• Lead software design and process changes

• Responsible for user acceptance and system integration testing

• Involved in weekly walkthroughs to verify status of bugs and development of new features

• Automated backup and installation using shell scripts and cron and reduced 70 percent of manual efforts

• Setup and maintained test environments on cluster for software release and troubleshooting purpose

• Documented procedures to troubleshoot configuration and developed user guide to aid in running application

• Conducted one to one and group training sessions related to portal for customers, engineers and new recruits

• Installed and configured SLURM, Oracle Grid Engine, OpenMPI, mpich2 and Ganglia on HPC clusters

• Provided 24/7 technical support to development and testing clusters and virtual machines

• Setup, configured and debugged configurations like NFS, NIS, YUM, SSH for the HPC clusters

• Managed user and group creating in different environments in Centos and Redhat Linux

• Prepared job submission shell scripts for SLURM and OGE scheduler as per requirements and input Environment: SLURM, OpenMPI, CentOS, Redhat Linux, Ganglia, Oracle Grid Engine, MySQL, Selenium IDE Education

• University of Maryland Baltimore County May’2018 Masters of Science, Information Systems GPA:3.71/4.0

• KIIT University, Bhubaneswar, India May’2014

Bachelor of Technology, Electrical Engineering GPA: 3.5/4.0 Projects

• Tax system Optimization Fall 2016

Analyzed the problem and designed a theoretical model to optimize tax system to increase revenue from tax collection for the State of New York

• Network design for a small company Spring 2017

Designed network layout for a small company on basis of node requirement, high availability and provided hardware specifications

• Health Insurance Company’s Data Management Spring 2017 Wrote SQL queries, implemented PL/SQL procedures for each set of required features and tested database using sample data

• Relation between Education and Environment Control Board Citation Fall 2017 Utilized Big data technologies like Hive to find relationship between education and environment control board citations dataset and visualized results of the analysis using PowerBI Voluntary work experience

Project Management Intern, Esurgi Inc (Baltimore, MD, USA) Feb’2017-May’2017

• Defined project plan, coordinated multidisciplinary team and spearheaded business operation functions for a research project

• Ensured research project has sufficient resources and designed knowledge management system Environment: Asana, Microsoft Excel, Microsoft Word, Microsoft PowerPoint Certification

• International Software Testing Qualification Board (ISTQB) May’2015 Certified Tester Foundation Level

Honors and Activities

• Awarded 1st Prize in National Students Space Challenge at IIT (Indian Institute of Technology) Kharagpur in 2011

• Won Best National Service Scheme(NSS) Volunteer Award in 2014 at KIIT University, Bhubaneswar

• Member of the Tools team, HPC, Wipro Limited which won the award for Emerging Team for 2014.

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