Swapna Chappidi

email id : ac4bwo@r.postjobfree.com

mobile No: 732-***-****

Professional Summary:

** ***** ** ********** ** IT industry with 7+ years of experience as Business Analyst.

Thorough knowledge of Software Development Life Cycle(SDLC)

Adept at analyzing the current and future business processes.

Excellent experience in gathering business requirements, develop business process diagrams and flows

Experienced in using different methods including conducting meetings, passing questionnaires and interviewing stakeholders to gather requirements.

Experienced in creating Unified Modeling Language (UML) diagrams including use cases, activity diagrams using Power Designer.

Adept at understanding new applications and conducting manual testing on the applications.

Experience in conducting UAT and writing test cases for business users for multiple scenarios.

Excellent Written and oral communication skills.

Very good understanding of Medicare and Medicaid health care policies.

Extensive experience in designing software products and creating Product Backlog, Sprint Backlog and managing User stories.

Very good experience of agile and SCRUM methodology.

Trained junior members of the team.

Adaptable, organized, detail-oriented with professional work ethic

Extensive experience in working with web services using SoAP UI.

Very good knowledge and experience in SQLs, C/C++/ C# and Java.

Worked and executed projects in UK, USA and India and has played various roles in onsite-offshore model projects as lead and onsite coordinator.

Team player also capable of working independently with minimal direction

Certifications and achievements:

Professional Certifications - ISEB Diploma in Systems Development (United Kingdom).

Diploma includes the following modules:

oSystem Development Essentials

oSystems Modeling Techniques

oSystems Design Techniques

oISEB certificate in Software Testing

WIPRO HALLMARK VoIP (Voice over IP) certified.

Experience Summary:

Organization

Duration

Educational Testing Services(ETS)

May 2017 – till date

TriZetto,USA

April 2015 – May 2017

Bed Bath and Beyond, USA

June 2013 – April 2015

Verizon Wireless, USA

Dec 2012 – June 2013

The Principal Consulting, USA

Aug 2012 – Nov 2012

IndigoVision, United Kingdom

Aug 2007 – April 2012

Aricent Technologies, India

Nov 2006 – April 2007

WIPRO Technologies, India

Aug 2004 – Nov 2006

IGCAR, India

Oct 2003- July 2004

Technical Skills:

UML/ Agile tools

Power Designer, Enterprise Architect, HP Agile Manager

Testing/bug tracking tools/Software configuration

Selenium Webdriver, Gherkin, Specflow,ATG BCC, Endeca, PIM, Wireshark, Quality Center, Bugzilla, Jira, RM track, Omnibug, Firebug, Fiddler, SOAP UI, Json, XML,XSD.

Database/tools

Oracle 11g,MS SQL, MySql,TOAD

Unit Testing framework

Junit, NUnit, CppUnit

Languages

Java/J2EE, C/C++,C#

Employment History:

Project 1: (April 2015 – till date)

Project Title

NAEP(National Assessment of Educational progress)

Company

Educational Testing Services(ETS)

Location

Princeton, NJ, United States

Project Description:

The NAEP project provides the ability to score and rate the students based on their performance of a test. The logic for how each question in the exam is created, answered, evaluated and the next question is fetched is controlled by the cloud infrastructure.

Roles and Responsibilities:

Gathering business requirements by conducting workshops, interviews and analyzing documents.

Translate stakeholder requirements into tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.

Translated the business requirements into features

Designed new features and enhancements of the product by closely working with technical, functional and business teams.

Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications

Developed, coordinated, and implemented methodology and scope for multiple complex projects.

Orchestrate backlog grooming, creating feature and user stories in AGM

Assisted in testing associated Sprint Stories for Acceptance signoff

Made sure that the deliverables are on time

Mentored junior members of the team.

Project 2: (April 2015 – May 2017)

Project Title

TMS(TriZetto Medicare Solutions)

Company

TriZetto

Location

Union, NJ, United States

Project Description:

The ‘TriZetto Medicare Solutions’ is a complete solution which any health plan can use in order to enroll and reconcile Medicare members.

Roles and Responsibilities:

Gathering business requirements from different clients by conducting workshops, interviews and analyzing documents.

Create functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.

Worked on SaaS architecture.

Translated the business requirements into features

Designed a 3 phase product roadmap for the TRR project.

Designed new features and enhancements of the product by closely working with technical, functional and business teams.

Developed, coordinated, and implemented methodology and scope for multiple complex projects.

Assisted in testing associated Sprint Stories for Acceptance signoff

Made sure that the deliverables are on time

Project 3: (Jan 2014 – April 2015)

Project Title

Andromeda, Web 2.3

Company

Bed Bath and Beyond

Location

Union, NJ, United States

Project Description:

The Bed bath and beyond website incorporated many strategic features. This involved a redesign of major back end components resulting in testing of all the new and existing functionalities.

Roles and Responsibilities:

Engage client to gather software requirements/business rules, and ensure alignment with development teams.

Evaluate risks related to requirements implementation, testing processes, project communications, and training.

Created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams

Draft and maintain business requirements and align them with functional and technical requirements.

Functioned as the bridge between functional business units and IT

Involved in the design of the web products.

Prioritize the user stories and features

Identify and remove obstacles that will keep the team from achieving their goals

Ensured effective implementation of agile process

Facilitated work sessions between developers, testers and business analysts.

Project 4: (June 2013 – Jan 2014)

Project Title

Custom Made Orders

Company

Bed Bath and Beyond

Location

Union, NJ, United States

Project Description:

Custom Made Orders will allow the sales associate and customer to build and order customized products supplied by the vendors. The constructed item or unique SKU Assembly will flow through backend systems.

Roles and Responsibilities:

Collaborated on the development of user requirements and design specifications using standard UML techniques such as use case, activity, sequence, and class diagrams.

Conducted JAD sessions, Focus groups and individual interviews to facilitate elicitation with regards to analysis, specifications, and design of the relevant business processes and systems.

Designed product by having elaborate discussions with technical and functional teams.

Developed, coordinated, and implemented methodology and scope for multiple complex projects.

Orchestrate backlog grooming, creating feature and user stories in AGM

Involved in the design of new enhancements

Assisted in testing associated Sprint Stories for Acceptance signoff

Made sure that the deliverables are on time

Project 5: (Dec 2012 – June 2013)

Project Title

Mobile Content Solutions

Company

Verizon Wireless

Location

Warren, NJ, United States

Project Description:

Mobile Contents solution validates and processes the data input by POS. It handles all the non-call related functionality of the mobile phones. Data is stored in the database and IBM extremscale grid.

Roles and Responsibilities:

Facilitated SME interviews and assisted in identifying and analyzing the possible technical solutions to existing business problems

Performed requirement analysis and developed use cases according to the flow of patient data and rules of security sharing

Participated in all phases of the software development life cycle for assigned projects and coordinated business issues resolution throughout each project

Maintained proper communication with the developers ensuring that the modifications and requirements were rightly addressed &revisions were monitored

Validated business rules and all artifacts with users for approval and sign off

Project 6: (July 2012 – Nov 2012)

Project Title

Web 2.1

Location

The Principal Consulting, NJ, United States

Project Description:

Web 2.1 is a Java based project which is used to maintain the database of the all the employees. It also maintains the company’s details and information.

Roles and Responsibilities:

Prepared Business Process Models that includes modeling of all the activities of business from conceptual to procedural level.

Followed the UML based methods to create Use Cases, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams Cleaning Validation and Software Validation.

Involved in the documentation of extraction, of the data from various tables in the Data warehouse.

Performed Unit and System testing, before integrating all the separate modules for further testing to assure an efficient operation.

Involved in weekly walkthroughs, inspections and verification meetings with various stakeholders in the project.

Conducted periodic Software Quality Assessment meetings to come up with test metrics

And gauge the progress of the testing effort.

Performed database testing by creating SQLs.

Project 7: (May 2009 – April 2012)

Project Title

Control Center

Location

Indigo Vision, United Kingdom

Project Description:

IP Video and Alarm management is replacing the traditional analog Closed Circuit TV. All the components in the system namely the cameras, Network Video Recorders, transmitters and receivers, are IP based. Customers use Control Center (GUI) to configure the system and monitor events of interest. It is a web based Java application.

Roles and Responsibilities:

Responsible for writing test cases, test suites and test strategy.

Wrote System Test Plan.

Performed functional tests, regression tests and integrations tests.

Met with the Tech Lead, developers, Business Analysts and Project Manager on a regular basis to discuss the status, issues and requirement clarifications.

Participated in Use Case and Test Case review.

Tested the Web based Java application and made sure that all modules function as per the requirements document.

Used Wireshark to analyze if the packets transmitted has the correct information.

Performed usability testing and integration testing.

Used Selenium to automate tests.

Heavily involved in the integration testing between various modules.

Responsible for getting the deliverables on time from the off-shore team.

Trained junior testers on the testing methodologies. Created a PowerPoint Presentation and gave an overview of the application to the newly joined testers.

Project 8: (August 2007– May 2009)

Project Title

Alarm and Video Management.

Location

Indigo Vision, United Kingdom

Project Description:

Alarm and video management is made easy through the Control Center GUI. 3rd party access control systems can be integrated with Indigo Vision Alarm Management system. Whenever an event occurs in the 3rd party access system, it is forwarded to the Indigo Vision system and the alarm management system handles the events.

Roles and Responsibilities:

Performed Functional testing.

Performed the interface and integration testing.

Performed load and performance testing using Load runner.

Used Selenium to automate tests.

Used Bugzilla to log the defects.

Wrote the test summary after the testing is complete.

Project 9: (November 2006 – April 2007)

Project Title

Multiple Services Access Device (MSAD)

Client

Alcatel

Location

Aricent Technologies, India

Programming Languages

Java

Project Description:

MSAD is a Converged Access Solution integrates IP QoS, firewall and NAT, VPN, Wi-Fi access and more in an all-in-one platform that enables secure, VoIP, IP videoconferencing and business IP services for SMB (Small and Medium-sized Business)/SME(Small and Medium-sized enterprise) and remote office customers.

Roles and Responsibilities:

Development: Developed firewall feature of filtering on IP address and port number. Coded entirely in Java

Enhancements: Worked on enhancing the features of firewall.

Bug fixing: Worked on fixing critical bugs raised on NAT (Network Address Translations) and firewall by the customers.

Was involved in the peer code review.

Project 10: (Feb 2005 – November 2005)

Project Title

Asterisk Soft Switch

Location

WIPRO Technologies, India

Programming Languages

C++

Project Description:

Asterisk is a soft PABX which supports all the features which any traditional PBX supports. It supports both H.323 and SIP phones. It runs on LINUX platform. The topology consists of a Registrar and Proxy server. All the user agents register to the Registrar Server which authorizes the agents and authenticate the call. The Proxy Server is used for routing the calls.

Roles and Responsibilities:

Was involved in writing the implementation proposal for the Direct Call forward feature.

Developed basic call flow.

Developed conditional call forward feature.

Was responsible for the development of Conference call feature.

Project 11: (August 2004 – Feb 2005)

Project Title

WebSwitch

Client

Ericsson

Location

WIPRO Technologies, India

Programming Languages

C

Project Description:

Worked on Webswitch, an iPBX (Private Branch Exchange), which is a business telephone system designed to deliver voice over a data network and interoperate with the normal Public Switched Telephone Network (PSTN). It supports IP trunks, IP extensions, Analog trunks, analog extension, T1/E1 ISDN trunks. It also supports Gateway and gatekeeper routed calls.

Roles and Responsibilities:

Responsible for the development and implementation of Gateway groups.

Responsible for development and testing of Hunt Group members.

Actively involved in the coding of Variable Auto Attendant timeout.

Bug Fixing: Worked on fixing the fault reports raised by the customers.

Technologies used: C, Java Swings, H.323 protocol, clear case, ethereal, ISDN decoder, UDP trace analyzer, Diab code compiler and pSOS single step debugger.

Project 12: (October 2003-July 2004)

Academic Project

Project Title

Web Based Data Acquisition

Location

IGCAR, India

Programming Languages

Keil- C

Tools

OrCAD, pSpice

Project Description:

This project was done for IGCAR (Indira Gandhi Center for Atomic Research), Kalpakkam. It aims at controlling the reactor parameters remotely. It is used for monitoring the flow of liquid Sodium (used as coolant) based on the temperature.

Roles and Responsibilities:

Design: Was responsible for designing the schematic and layout diagram.

Development: Was involved in coding in Keil-C.

Prepared the project thesis.

Education:

Bachelor of Engineering in Electronics and Communication

MEPCO Schlenk Engineering College, Sivakasi, India

2004

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