Customer Service Sales
Resume:
Rye, NY
Contact- ************@*******.***
Ellen Dingman
Educational Background
Hunter College
Medical Interpreter New York, NY
Universidad de las Américas Mexico City
Psychology
Nassau Community College Long Island, NY
Liberal Arts
Professional Experience
2000- present
Freelance
Writer, Editor, Translator and Proofreader
Medical field- customers include Dr. Mariana Garcia and Dr. Jose Medina of Mayo Clinic, Rochester MN
Publishing - clients include Macmillan, Thompson, CUP, National Profile Plus
Music and Arts- including Television Azteca, Suzuki Association, Corazon Films
Business - customers include Manpower, American Chamber of Commerce
2012 – 2016
CENTER (Sensory Integration Therapy and Educational Tutoring) Mexico City
Partner
Developed and implemented therapy programs for children with a variety of learning and developmental delays
Developed Academic Support Programs (tutoring) for children
Designed and programmed supplemental classes in English, Math and Spanish subject areas
Responsible for sales, business development and customer service and turned profit within 18 months of opening
2004 – 2012
ELISA SALINAS CORP (Television and Movie Production) Communications and Training Manager
Coordinated all training programs and language classes
Responsible for all correspondence and communication in English
Wrote and posted on social media and web page
Handled high volume of proofreading, translation and correction of scripts
Ellen Dingman
************@*******.***
2004 - 2014
UNIVERSITY OF CAMBRIDGE
ESOL EXAMINATIONS
Consultant
Developed and gave presentations on Cambridge exams in private and public schools as well as in large corporations.
Increased new business in the corporate sector by 20%
Responsible for sales, post-sale service and public relations with businesses in both the public and private sectors
Negotiated government contracts for wide scale examinations through the Department of Education
1997 – 2004
Interlingua (EFL Academy) Mexico City
Regional Director
Managed three branches (3,000 students)
Handled the direct supervision of 300 employees (Teachers and staff)
Responsible for branch sales, customer service and public relations
Supervised academic quality, on-going teacher development and monthly programming of teachers and classes
Prepared yearly branch sales projection, business development plan and budget
Salary administration and performance review for all branch employees
Moved branch from its previous location on Division de Norte to Plaza Universidad, thereby increasing occupational capacity by 62% - from 14 to 23 classrooms
Increased student enrollment by 90% within six months at new location
Developed and implemented a program of peer and self-observation for teaching staff
Additional information-
I have a unique combination of business, writing and academic skills and I am bilingual (Spanish-English) and equally comfortable writing in either language. I have a passion for language and education and I am adept at writing about many different topics in a variety of styles.
Contact this candidate