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Customer Service Manager

Houston, Texas, United States
February 03, 2018

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**** ******** *****, ******* ***** **025 M:848-***-****


Invesco: Oct 2017- Presently Working

Fund Accountant-Houston Texas

Overall responsibility for data management of the US Core and Income Funds as it relates to client and consultant reporting

Preparation of quarterly client and consultant questionnaires, due diligence requests and responses to any other ad hoc requests received

Maintain/manage client and internal expectations and coordinate deliverable timelines

Coordinate with the Hyderabad team on their assistance with the preparation of quarterly client and consultant requests

Assist with RFPs/RFIs

Participate in Portfolio Management team discussions and assist with fund execution

Demonstrate strong knowledge of real estate funds and strategies

Other projects and duties as assigned

Maintenance of general ledger and accounting records for the funds and related entities, including preparation of journal entries based upon investment and fund documentation

Assistance in preparation of financial statements, including quarterly close process and allocations

Preparation of capital calls and distributions

Monthly reconciliations

Perform administrative tasks supporting the finance function


State Street Corporation

Kansas City MO March 2017 –Sep-2017

Fund/Pricing Analyst I

Calculate and process fund and account activities, e.g. supporting NAV (Net Asset Value), cash movements, distributions, process transactions, etc. and prepares proofs as needed for portfolio holdings and accrual information

Works in conjunction with individuals on the team as well as other shared services/COEs, India and Client Operations to ensure seamless processing according to the fund’s policies

Perform research and resolution process for exceptions, reconciliations, incorrect transactions and inquiries

Reviews corporate actions

Perform daily pricing and validation if all investment assets

Review and analyze client risk analytics including exposures and VAR and performance; Research markets using Bloomberg, Reuters, and other data sources

Perform other duties as requested.

Accounting Specific Responsibilities

Reconciles fund share transactions and resolve discrepancies

Liaise with pricing vendor and broker to resolve issues

Complete all daily, monthly reporting as required accurately with respect to deadline

Escalate all necessary issue promptly and effectively to manager

Review of price movement against the market expectation

INOX LEISURE LTD, Vadodara, Gujarat

Finance Executive, Jul 2012 – Feb 2015

Establish tables of accounts and assign entries to proper accounts.

Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting or other tax requirements.

Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.

Provide internal and external auditing services for businesses or individuals.

Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.

Advise management about issues such as resource utilization, tax strategies, and the assumptions underlying budget forecasts.

Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities.

Responsible for performing financial cost analysis as it relates to labor, material to ensure impacts of the key business drivers

Function as a business partner with general manager and operation management team to effectively manage and control business

Prepare proactive financial analysis and reporting and be engaged in bringing best practices for continuous improvement

Perform month/quarter/year-end closing such as journal entry, accruals, P&L finalization and the reconciliation of related general ledger accounts as part of assessing performance vs. budget

Perform activities related to controlling fixed assets and associated capital expenditure requests

Conduct and assist with audit function and the initial implementation and ongoing compliance requirements

Understanding of US GAAP

MUTHOOT FINANCE LTD, Vadodara, Gujarat

Account Executive, Aug 2010 – Jun 2012

Provide oversight on all operational activities including transaction accuracy and execution of leadership tasks

Ensure that in the event of a new procedure, product or operational change, associates are informed and properly executing the change in compliance with regulations and policy

Track service and operational performance metrics through monitoring of daily activities and reports

Utilizes leadership and mentoring skills to focus on developing leadership and coaching ability, drive customer delight and sales excellence, and building associate satisfaction

Assist associates in handling more complex transactions and resolving issues that require an in-depth understanding of regulatory compliance and policy and procedural knowledge

Coach associates to be efficient and in compliance with established policies and procedures in customer service, operational procedures, transactions accuracy and customer engagement

Maintain internal control documentation and control standards


Avila University, Kansas city, MO (GPA: 3.8)

MBA Finance Dec-2016

Maharaja Sayajirao University, Vadodara, Gujarat

Bachelor of Commerce, Jun 2007 (GPA: 3.1)


Financial Trainee, GSFC (India) (May 10– Jun 10) • Cash Flow Analysis: Was part of Project Management Plan execution and helped in managing the cash flow. • Monitored working capital Flows Monitored the cash flows in order to find out the gap arising between the projections made and the actual received against it and developed a proper cash flow structure for regular monitoring of projects.

Technical Skills:


Operating systems : Unix, Window 95/98/XP,10

Applications : MS Word, Excel and Power point and MS Project

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