Customer Service Administrative Assistant

Mildred Stafford

**** *. ******* **.

Apt. ****

Houston, TX 77063

*****************@*****.***

Objective:

Administrative Support Professional offering versatile Office Management Skills and Proficient in Microsoft Office. I am a strong planner by prioritizing daily workloads and deadlines without compromising the quality of my work.

Experience:

The Crescent, Diet Aide, March 15, 2017 - October 2, 2017 Liberty Tax Service, Customer Service, December 2016 - February 2017 Service Associates of America, C ustomer Service, September 2016 - December 2016 Lane Staffing, A dministrative Assistant, November 18, 2014 - December 26, 2014 Process customer’s information in Orion Application, work accurately by paying attention to detail while updating the spreadsheets, ability to follow oral and written instructions. Solution Tech Staffing, D ocument Control Specialist, March 2014 - September 2014 Gather Data as it pertains to the Manufacturing and Quality Control Records by collecting, organizing, collating, traceability and certifications and testing of products in the most timely and efficient manner. Lane Staffing @ CenterPoint Energy, Houston, TX, Administrative Assistant, 2011 – 2014 Supports Engineering Design clerical work order processes that meet construction and installation requirements; including processing, monitoring, filing/archiving, researching and reporting for permits, lane closures, traffic control plans, restoration and paving repairs along with the various state, city and local permits, Harris County and TxDOT permits. Able to acquire and demonstrate competency with personal computers and software including knowledge of work processing, spreadsheets, database management, email and mainframe applications such as SAP and ESD. Work accurately, paying attention to detail and following oral and written instructions. Responds to all customer service inquiries along with internal and external Permit Applications. Kelly Services @ CenterPoint Energy, Houston, TX, Administrative Assistant, 2006 – 2009 Supports Engineering Design clerical work order processes that meet construction and installation requirements; including processing, monitoring, filing/archiving, researching and reporting for permits, lane closures, traffic control plans, restoration and paving repairs along with the various state, city and local permits, Harris County and TxDOT permits. Able to acquire and demonstrate competency with personal computers and software including knowledge of work processing, spreadsheets, database management, email and mainframe applications such as SAP and ESD. Responds to all customer service inquiries along with internal and external Permit Applications. Kelly Services @ CenterPoint Energy, Houston, TX, Records Management Clerk, 03/2006 to 12/2006 Database cleanup of files by updating the spreadsheet taking those files then labeling of boxes then archiving and sent out for to be stored in designated storage area. Kelly Services @ Amegy Bank of Texas, Houston, TX, Mail Service Assistant, 2005 – 2006 Assist with the sorting of mail, processing and balancing systems issues when necessary, send Priority Mail to courier in a timely manner.

Education:

1986 - 1987 Texas Vocational School, Victoria, TX, Secretarial, Word Processing and Accounting Certificate.

1976 – 1977 Wharton County Junior College, Wharton, TX, Data Processing Certificate. 1972 – 1976 Graduated Edna High School, Edna, TX, Class of 1976.

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