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Customer Service Representative

Vancouver, British Columbia, Canada
February 02, 2018

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Shawani Verma

***** *** **** *

Delta, BC V*C *T*

Phone: 778-***-****


A young professional multilingual with a unique combination of business managerial experience and skills looking for a part time position to take it to a full time experience once graduated in August 2018.


Spa Concierge (shift supervisor), Absolute Spa, River Rock Casino Resort, Richmond (Part- Time)

September 2017- Present

Customer Service

Front Desk services

Dealing with guest complains and following up with Manager

Creating incentives for staff to drive sales via motivation

Placing orders for the location with Manager

Keep up with day to day challenges

Training the front desk staff


Participate in team meetings

Booking appointments

Taking phone calls

Supervisor at Petro Canada, North Vancouver

(January 2017 - August 2017)

Customer Service


Payroll/ Labor cost control


Staff scheduling

Dealing with guest complains

Meeting deadlines

Dealing with cash

Customer Service Representative at Petro Canada, North Vancouver

(May 2016 - December 2016)

Providing fast, friendly responsive guest experience

Keep up with day to day challenges

Maintain a clean and stocked environment

Completing shift paperwork

Managing retail transactions effectively

Cash handling


(January 2016 - August 2018)

Douglas College, New Westminster, British Columbia

Associate Degree of Science


Microsoft Word, Excel, PowerPoint

Basic computer skills

Creative writing or business writing (letters, reports, surveys, etc.)

Invoicing, Billing, etc


(June 2016)

Volunteer at women golf tournament for Pacific Autism Family centre.

(Summer 2017)

Volunteer for International Student Orientation at Douglas College

(Winter 2017)

Volunteer for International Student Orientation at Douglas College

(Winter 2017)

Volunteer for green campus community at Douglas College


Self motivated, keen learner and a team player

Strong communication, problem solving and decision making skills.

Proven problem solving skills and abilities to identify alternative solutions.

Physically fit and ability to stand for extended periods of time.

Organizational and time management skills.

Discreetly manage sensitive and confidential information with integrity.

Establish and meet work priorities and deadlines.

Telephone Skills

Ability to build relationships and to create a friendly atmosphere amongst staff.

LANGUAGES English, Punjabi & Hindi

References available upon request.

Contact this candidate