Customer Service Representative
Resume:
Shawani Verma
Phone: 778-***-**** ac4blw@r.postjobfree.com
PROFILE
A young professional multilingual with a unique combination of business managerial experience and skills looking for a part time position to take it to a full time experience once graduated in August 2018.
EXPERIENCE
Spa Concierge (shift supervisor), Absolute Spa, River Rock Casino Resort, Richmond (Part- Time)
September 2017- Present
Customer Service
Front Desk services
Dealing with guest complains and following up with Manager
Creating incentives for staff to drive sales via motivation
Placing orders for the location with Manager
Keep up with day to day challenges
Training the front desk staff
Inventory
Participate in team meetings
Booking appointments
Taking phone calls
Supervisor at Petro Canada, North Vancouver
(January 2017 - August 2017)
Customer Service
Inventory
Payroll/ Labor cost control
Invoicing
Staff scheduling
Dealing with guest complains
Meeting deadlines
Dealing with cash
Customer Service Representative at Petro Canada, North Vancouver
(May 2016 - December 2016)
Providing fast, friendly responsive guest experience
Keep up with day to day challenges
Maintain a clean and stocked environment
Completing shift paperwork
Managing retail transactions effectively
Cash handling
EDUCATION
(January 2016 - August 2018)
Douglas College, New Westminster, British Columbia
Associate Degree of Science
TECHNICAL SKILLS
Microsoft Word, Excel, PowerPoint
Basic computer skills
Creative writing or business writing (letters, reports, surveys, etc.)
Invoicing, Billing, etc
PROFESSIONAL AND PERSONAL ACHIEVEMENT
(June 2016)
Volunteer at women golf tournament for Pacific Autism Family centre.
(Summer 2017)
Volunteer for International Student Orientation at Douglas College
(Winter 2017)
Volunteer for International Student Orientation at Douglas College
(Winter 2017)
Volunteer for green campus community at Douglas College
SKILLS
Self motivated, keen learner and a team player
Strong communication, problem solving and decision making skills.
Proven problem solving skills and abilities to identify alternative solutions.
Physically fit and ability to stand for extended periods of time.
Organizational and time management skills.
Discreetly manage sensitive and confidential information with integrity.
Establish and meet work priorities and deadlines.
Telephone Skills
Ability to build relationships and to create a friendly atmosphere amongst staff.
LANGUAGES English, Punjabi & Hindi
References available upon request.
Contact this candidate