Customer Service Support
Resume:
Stacy McKeehan
**************@*****.***
SKILLS SUMMARY
Multi-faceted, reliable professional with 28 years of customer service excellence in the workforce. Exceptional computer skills with new and existing technologies on both Windows and Macintosh products. Diversified skill set includes passion for public service and improving the lives of families and individuals. Thrives in a fast-paced work environment with above-and-beyond work ethic, especially in challenging situations. Extensive experience in the wireless industry.
QUALIFICATIONS
Problem Solving
Dispatched a crew of 6 Surface Specialists for regular and emergent bathtub resurfacing projects by calling and rescheduling other projects to the satisfaction of all customers involved
Organized a team to create cause and effect diagrams to solve problems across departments resulting in an average companywide cost savings of 23%
Offered alternatives to problems to keep projects on schedule
Resourceful
Obtained a high-level client, which resulted in an additional $70,000 for the company
Cultivated a way of thinking to always find a way of seeing opportunities when others see obstacles
Used pro-active approach to save money such as researching and hiring suppliers that helped our company keep costs down for customers
Customer Service
Met and exceeded company sales quotas that put customer needs first
Increased revenue by building relationships and rapport with new and potential customers
Partnered with internal team to increase project delivery satisfaction that focused on sales, technical support and customer satisfaction
Determined
Diligently researched and resolved a situation with the multi-line phone system to assure that the system stayed up and running so the company would not lose any revenue
Acted immediately on potential glitches that needed to be done quickly and accurately
Communicated to everyone that there was a solution to almost every problem creating a “Can-Do” attitude
EMPLOYMENT HISTORY
Jefferson County Human Svcs. Golden, CO
2017-present
Colorado Tub Repair Conifer, CO
2017
Dillard’s Department Store Littleton,
2017
Habitat For Humanity Conifer, CO 2015-2017
Spring Mobile Aurora, CO
2014-2015
SAM-COM, INC Conifer, CO 2004-2014
EDUCATION/CERTIFICATION
American Job Center
Professional Development: 30 hours Golden, CO 2017
College America
Certificate in Phlebotomy Denver, CO 2008
Bear Creek High School Lakewood, CO Diploma
1991
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