Customer Service Manager
Resume:
PATRICIA COTA
********@**********.***
Self motivated, goal oriented. Organized and proficient. Team player who recognizes the
importance of working toward a goal. Enjoys working with others. Developed the ability to work
in a fast paced environment and maintain excellent organization and communication skills. Ability to take direction as well as work without supervision.
Typing/Windows Appointment Setting
Phone etiquette First Aid/CPR Certified
Customer Service Medication Protocols
East Los Angeles College Associates Degree/Chemical Dependency Counselor/Psychology
Direct Care Staff/ House Manager
Aacres of Nevada, Llc
Las Vegas, NV 3/15-1/18
To teach disabled adults how to become independent. Which is developed by there Individual Support Plan (ISP). Defined strategies and goals as outlined in their plan by the Division of Developmental Disabilities. Reviewed key areas of growth to ensure well-rounded approach for goal performance meet day to day activities to support individuals needs. Developed relationship to build trust and execute developmental and operational activities.
Direct Care Staff
CHOICESS
Arcadia, CA 3/14-3/15
Assist individuals to move into and maintain homes of their choosing. Services are
individualized to meet each persons needs and to promote their quality of life as defined by
them. Provide assistance in the following areas daily living skills, personal assistance, job
training, educational pursuits, advocacy, as well as specific interests, talents, and community
memberships unique to that individual.
Job Developer/Case Manager
GAR Services
Glendale, CA 1/08-2/14
Job develop for program participants, train and teach the importance of obtaining employment. Mock
interviewing, help with online applications. Conduct Job Club and seminars. Case manager for
20 consumers, upkeep and maintain files. Schedule IHSP when needed also schedule
appointments with the Department of Rehabilitation. Job Coach when needed.
REFERENCES UPON REQUEST
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