OSMAN TOGAY

**** ******** ****** **, ********, NY 11229

Home: 917-***-**** - Cell: 917*-***-*** - ac4bfe@r.postjobfree.com PROFESSIONAL SUMMARY

Skilled Porter with more than 10 years experience in housekeeping and custodial maintenance as well as 2 years foreman duties. Possesses superb interpersonal and communication skills. Personable and self-motivated team player with strong attention to detail. Maintains a high level of professionalism while providing consistent and quality service.

SKILLS

Skilled housekeeper

Safety-oriented

Multi-tasking

Capable of heavy lifting

Dependable and reliable

Assistant Foreman

Adaptability and responsiveness

Detail-oriented

Concierge background

Front desk experience

Guest satisfaction specialist

Computer knowledge

WORK HISTORY

10/2004 to 08/2015 Porter

DTZ – 5100 Kings Plaza, Brooklyn, NY 11234

Ability to use professional cleaning equipment including floor scrubbing machines, carpet shampoo machines, etc.

Dismantled, cleaned and replaced light fixtures.

Operated compactors and balers to discard cardboard boxes and trash. Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.

Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.

Scrubbed, top-coated, buffed and varnished hard floors. Sanitized bathrooms, showers and locker rooms.

Supervised the cleaning, maintenance and care of building and grounds. Cleaned in and around the buildings, prioritizing safety at all times. 12/2015 to 01/2018 Concierge

DDG Partners – New York, NY

Escorted guests to their assigned rooms, including transporting their luggage. Processed telephone and walk-in reservations.

Resolved service-related problems in a timely manner. Updated team members about changes in hotel products, services, pricing and policies.

Greeted and welcomed all residents and guests with a smile. Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.

Denied entrance to the building to unauthorized persons. Monitored and authorized entrance and departure of employees and visitors. Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.

EDUCATION

GED:

James Madison High School - 3787 Bedford Ave, Brooklyn